“TERRIBLE SERVICE!
Here is a copy of my chat.
Chat session started at 14:25:36
A support specialist will be with you in just a moment...
Dan:Order #1556057077-37890 has still not arrived. Am looking for a redund. The USPS shows as if it has been delivered. It has NOT been delivered.
You are now chatting with Lexus
Lexus:Hello Dan
Dan:Hello
Lexus:It seems you already have a dispute with the order via paypal
Dan:They have declined my claim.
Lexus:Unfortunately, you would have to contact paypal as we are unable to process return for the order
Dan:So, you are saying that when I order something from your company and I NEVER receive it, you have no further obligation?
Lexus:If you wouldn't have disputed the order with paypal we could have processed a return as you filed a dispute them we are unable to begin a return
Dan:I disputed it because your customer service folks told me that they might charge my freight on a duplicate order. That is just plain wrong.
Dan:There currently is no dispute at PayPal because the case has been closed.
Lexus:If you wanted the order reship then yes we would have to recharge shipping charges as the order is stating it was delivered, a refund would have for all the products minus the original shipping charge. As the dispute was filed we are unable to begin a return in our system
Dan:GOD, am I happy I learned this about you guys with a small order!
Lexus:It is always best to seek any refunds from the company directly once a dispute has been made then we would be unable to proceed
Dan:I TRIED!
Lexus:unfortunately, I am not seeing any old returns for you in our system to begin the refund process
Dan:Not my fault, I contacted your company FIRST!
Dan:Are you saying that going forward, I will not get a refund or re-shippment?
Lexus:That is correct you will not be able to place any future orders
Dan:Excellent! Fortunately, social media is also a powerful policing media. You guys probably won't feel it but I will make certain that the $21.46 is chump change in comparison what you will lose in sales. Don't worry, I got this.
Lexus:My apologies for your inconvenience. If there is anything else we can assist you with please let us know.
Dan:You have shown me your company's true colors.
Lexus:yes again my apologies
Lexus:Is there anything else we can help you with today?
Dan:Send me my $21.46
Lexus:Unfortunately, we cannot
Dan:You more correctly would say that "You hose not to", because you obviously could if you wanted.
Lexus:Is there anything else we can help you with today?
Dan:You more correctly would say that "You choose not to", because you obviously could if you wanted.”
“Broken website. Nothing loads. Is there anyone there??? Hello??? Can't even upload my feedback. It's like a team of 6th graders wrote and (didn't) maintain the site. It sucks.”
