Superdry Reviews

3.4 Rating 242 Reviews

61 %

of reviewers recommend Superdry

3.4

Based on 242 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Popular Questions:

Delivery

How does Superdry deliver? How long does Superdry take to deliver? Does Superdry deliver on time? How is accuracy and good condition of items delivered by Superdry?

Customer Service

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About Superdry:

SuperGroup is a distinctive branded UK fashion retailer offering quality detailed clothing and accessories. It operates a multi-channel business through a combination of Superdry and Cult standalone stores, and Superdry concessions.

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Email:

care@superdry.com

How does Superdry deliver?

Helpful Report

(5 months ago)

Superdry delivers items by Courier.

Helpful Report

(5 months ago)

33.33%

Industry Average

“ I tried to order a coat from them when the coat lost during delivery they refuse to reissue the item refuse to issue my money they gave me such a hard time I wanted up with almost a $200 charge just to be able to call this company because they are not a US base company I want up losing out on $350 for a damn coat ”

- Queentyleery Everett

“ Ordered size xxxl but when it turned up it was xxl...I payed extra for next day delivery...so I email to complain and you say that since my order has been delivered I cant get a refund on my payment for next day delivery....like I knew the size you was going to send me was wrong..ridiculous ”

- Ian piper

“ I ordered a coat from Superdry for my nephew's bday on the 29th November and still not received it (15th December today). Once you have handed your money over its no longer their problem. Maybe you need to sort your delivery courier out because they are letting you down! ”

- Nik

Superdry Reviews

Delivery - Slow