Superdry Reviews

3.4 Rating 248 Reviews

60 %

of reviewers recommend Superdry

3.4

Based on 248 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Popular Questions:

Delivery

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Customer Service

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About Superdry:

SuperGroup is a distinctive branded UK fashion retailer offering quality detailed clothing and accessories. It operates a multi-channel business through a combination of Superdry and Cult standalone stores, and Superdry concessions.

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Email:

care@superdry.com

How quickly does Superdry resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 52% of reviewers feedback is Superdry takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

25.00%

Industry Average

“ Refund and customer service bad Had hoodie delivered via Hermes who in our area are excellent thought would have no issues returning. Had to use locker service to return no super dry listed. Had to use clipper logistics ! Been now 6 weeks no refund. Cannot speak to no one !! ”

- Wendy green

“ On taking this up with Uk customer services we were offered a £10 voucher against a future purchase. ”

- John

“ DO NOT USE ONLINE ORDERING! I was told by the Rushden branch that the coat I wanted was out of stock everywhere so ordered it online. When the recipe was emailed it stated a delivery time of 10-12 days which was too long because my godson will have left home by then. I Called the Cambridge store and they said they had one and would save it for me. Tried to cancel my online order and was told I couldn’t because it had already been shipped (30 mins after placing) and they couldn’t change the delivery address. Really poor customer service! ”

- Anonymous

Superdry Reviews

Customer Service - Bad