Superdry Reviews

3.4 Rating 242 Reviews

61 %

of reviewers recommend Superdry

3.4

Based on 242 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Popular Questions:

Delivery

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Customer Service

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About Superdry:

SuperGroup is a distinctive branded UK fashion retailer offering quality detailed clothing and accessories. It operates a multi-channel business through a combination of Superdry and Cult standalone stores, and Superdry concessions.

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Email:

care@superdry.com

How quickly does Superdry resolve customer queries?

Helpful Report

(5 months ago)

Greater than 55% of reviewers feedback is Superdry takes over a week to resolve customer queries.

Helpful Report

(5 months ago)

50.00%

Industry Average

“ The site said sorry your payment didn't go through. Credit card company says different. Can't call them, chat says sorry no chat. Bad service and bad business practices ”

- Anonymous

“ I really don't recommend it. The ordered parcels do not arrive, there is no refund and contact with customer service is a nightmare, no one answers. ”

- Magda

“ Sunglasses broke from new 2 years ago. I feel design fault as were looked after and not dropped. Wrote to Superdry who told me they have no repair service and it's out of warranty. Try to contact airport regarding issue. BAD CUSTOMER SUPPORT. WILL NOT BUY FROM Superdry AGAIN. BEWARE. See below for there response. ”

- John divall

Superdry Reviews

Customer Service - Average