“Super escapes travel do most of what you need done for you, or so it seems at the time.
The staff are very good at communicating, although none of the staff I have spoken too have English as their first language and it is very difficult to understand them over the phone over a line that continually breaks up.
There is a lot of hidden costs that get sprung on you youre told this is the price and when it comes to it there is always an added extra that you are cohersed into buying more.
I received an email from them saying my flight is delayed over night but the time and the date given on the email is the time and the date of my original flight. It took over an hour and multiple phone calls to this company to try and get to the bottom of what was going on, only to be told to contact the flight company and the airport myself.
After finding out my flight was delayed, not something that super escapes travel was responsible for, then phoned to explain to them that I had a tour booked on the day that I would be arriving so I needed to rearrange this. After about 5 minutes on the phone they hung up on me only to have to go through all of this yet again.
I asked why I was left to figure out what was happening with my flight myself, I asked them why it was left to me considering I had spent over 1000 pound with them so that this could be dealt with by them and was offered no explanation. I then asked to speak to a manager and was told no I cant speak to a manager.
At the end of nearly every phone call youre cohersed to leave a review to which they confirm while on the phone.”
“Company are very unhelpful and miss sold the holiday and staff very rude.
Was left at the airport for over an hour with two young children due to our transfer being miss sold and the company no longer used the company they booked us with.
Was also meant to be in a family room and was put in a normal room with just a double and single sofa (with two children)”
“Just two weeks before our holiday, at the beginning of March, I suddenly lost my 53 yeras old husband who is actually the second traveller. The company offered me a name and the date change for a surcharge. I have chosen a holiday in November, when the price was about the same, like the previous booking (£709.)
Super Escapes could sort it out for an extra £500 which on the lowest discount price is £430. I
don't find it ethical and I highlighted it: if I organised my holiday on my own, in that case even Ryanair would refund the flight tickets. Also the hotel would also consider the circumstances and weren't charge hundreds for the changes.
All and all I cancelled the holiday but I feel a bitter taste in my mouth.”
“The advisor was more interested in my filling out the review than my concerns also said would call back in 30mins but didn t I did explain I was about to leave for work”
“I have had tge worst experience in booking with these guys never again
Firstly i had booked a 4 day trip to paris including disney land paris they booked me in the wrong hotel after i had mentioned many times i did not want that hotel and then i had to pay an extra £250 to chnage my hotel also they booked my disneyland tickets on the wrong day without even asking me when i wanted it on a certain day and charged me extra
I called so many times the people on the phone were rude never got back and did not bother in trying to solve this matter absolute disgrace!!”
