“Awful service, do not use!!
I placed an order with them on the May 25th, and I actually received the order on the 9th June, 15 days later!! And it was minus an item which they had refunded me for. However on receipt of my order, the packets of crisps I had ordered were all squashed together at the bottom of the big box with the all the other products put on top of them, some heavy bottles and cartons and as a result all the crisps were bashed up and broken and mostly crumbs instead of whole crisps! I asked for a refund of my money for these items and sent them photo's of the crisps and the way they had been packed. They replied that they wanted more photos sending and wanted me to send the items back so that they "can put things right" for me. To which I replied, "Why are you asking for me to return them? They are not useful for resale due to your packaging; they are effectively waste and we should not be spending your time and my time and resources on shipping waste around the country. I am happy to take more photos if you wish. I would hope you would admit to your packaging issues and issue a refund immediately and not waste everybody's time in a pointless process!" To which they have still not replied to me. So I will be taking my business elsewhere now.
Good luck to anyone who orders from them! This is not how you do business and keep loyal customers Superfood Market! Very disappointed”
“ordered 3 dairy free advent calendars for my grand children on the 28th nov 2021 i was in formed that the items had been dispatched and given a tracking number so 10 days later no sign of goods so i checked tracking number and they had not even given the parcel to royalmail anyway today is the 13th Dec and the parcel arrived bit with only 2 advents not the 3 i had paid for so still chasing and waiting terrible company save your money and time shop else where”
“I have ordered what seemed to be 25kg of sunflower seeds (as 'full', unkerned seeds) but I was sent 25kg of kernels instead! The product image on Google CLEARLY showed the 'full' seeds, also there was absolutely no indication whatsoever that these are kernels rather than 'full' seeds'. To all intents and purposes, the product is a 25kg bag of sunflower seeds.
I have messaged them but no reply, so I've taken this up with PayPal. Bad customer service, they send you a completely different product and then they refuse to help. AVOID!”
“Avoid this company. Order never arrived after over a week. They are not replying to emails as i wish to have a refund. No contact number on their website. They don’t treat people in a respectful way.”
“Another £250 giveaway for good feedback. Trustpilot should shut this down it is totally misleading people who wouldn’t know what is going on. What a con. I’ll never trust feedback on Trustpilot again!”
“This company sells products that it does not yet have in stock. You then have to then wait ages for it. There was no communication whatsoever when i asked (weeks later) where my item was. Luckily i bought through ebay and through a complaint to ebay got a refund. From reading the number of other similar reviews on Trustpilot it seems to be an ongoing issue. Just because they say it is 'in stock' doesn't mean it is. Avoid at all costs. There are other companies out there that don't treat their customers with contempt.”
“Greedy company, trying to take advantage of people bulk buying at the beginning of the pandemic. They knew they didn't have enough stock, but still they took people's money. They then cut off all forms of communication and ignored emails. The only communication from them was a generic email that was just a list of excuses as to why the orders had not been fulfilled and money had not been refunded.
Now they are literally paying customers to write them a good review, by offering a £250 voucher for the best review each week, and each week they ask you to review on a different site. Last week it was Trustpilot, this week reviews.io. Absolute scam artists, do not be fooled.”
“I think they're deliberately cheating for money.
I ordered a bag of 25k soay beans with a couple of small items to make just under 30kg. They only delivered the small items and refunded me for the soya beans. I ended up paying 3.49 for the couple of things I can get anywhere everywhere. AND, shockingly, they do have the soya beans I ordered in stock on their website! Obviously it's a trick for them to sell the usual stuff at a higher price and they also get income from delivery payment.
Absolutely cheater!!! They should be punished!!”
“Absolutely shocking customer service, was completely fine with the fact they couldn’t fulfil my order and I would be receiving a part refund of £50 no complaints with that....however to not respond to any form of communications for 5 weeks and not issue a refund I do have a problem with. Completely ignore their customers no apologies made for the inconvenience caused. Absolutely shocking company do not use.”
“I placed the order on 15th of March number: 91259. Received only part of the order with few damaged items, spilled all over the box. After over 30 days, sending multiple e-mails I still did not get response or refund for over £90.”
“I too have had a shocking experience with this company and I feel for the other customers who have also had similar experiences. Only half my order arrived with no tracking number and no list of what was supposed to be delivered. When I opened the Parcel two of the pasta sauce lids were popped so we couldn’t use them. Over £50 pounds of my order never arrived. I have contacted them numerous times and no response which is just totally unprofessional. No one picks up the phone and you can only email them. The ironic thing is the owner had won a business award in the past which is unbelievable when you think about how they are choosing to treat customers. I hope everyone who has been impacted by this company get the resolution they need. Stay safe everyone”
“I just want to echo what every one else has said. I placed an order before lockdown only received part of it and have had no communication to emails and have not been refunded. I think its wrong to take our money before sending the goods out.
I feel so sorry for people who have lost more money than me.
What a shame i thought I had found a genuine company selling good products.”
“Where do I even start! I'm a keyworker with a young child. I have to work during this crisis, whilst also being a full time mother, it has been beyond difficult. I ordered bare essentials like nappies, rice, pasta, pasta source, toothpaste etc to keep me going while I have to work as all my local supermarkets were bare due to people panic buying. My total order was 90 pounds! I didnt want to buy from them due to how expensive they were but I was disperate. I made this order on the 18th March, it never arrived, I sent numerous and numerous email explaining my situation just wanting to know whether i had to buy elsewhere or it was still coming. Nothing!! They just sent generic auto reply emails leaving me in the dark. I therefore had no choice to to spend more money on buying the items I needed elsewhere, more money I had to spend. Then 3 week later I received 1 item!! One pasta source jar. I sent again various emails asking if this was the only item or they intend to send me the rest of my order explaining I am a keyworker, I have a child, the fact I've had to spend more money to get the essentials they failed fo delivery etc but nothing, nothing! Again leaving me in the dark. Then on the 9th April I get a text stating that they have refunded me 86 pounds but no refund money in my account. Again I emailed and nothing. I also explained with them refunding me only £86 ( which I still haven't recieved!) I ended up paying 4 pounds for a small jar of pasta source, they shouldn't have sent that to me, and just refunded me the full amount as I got ripped off. I am still emailing them saying I still haven't been refunded ANY amount of money and still nothing!! No reply. £90 down the drain. Alot of money. This experience has caused me alot of stress worry and massive inconvenience! They say they are for keyworkers but clearly not as reflected in this situation. It seems like they got greedy for money and took advantage of people in this crisis. They shouldn't have taken people's money and given them the notion of delivering if they couldn't. And then not refund them and leaving people in the dark, no communication, no apology. Terrible.”
“Took my money, over £80, never delivered order, and now 5 weeks later fail to respond to emails.
Avoid these people, they will take your money and then ignore you.”
“Same as everyone else here, placed my order, didn't arrive, stole my money wouldn't answer me. Finally got a refund but because they had doubled the price of the items in the mean time i lost out on over £30 as they refunded me on the new hiked up prices. Disgusting Disgraceful company.
Daylight robbery.”
“Made an order for one item before the lockdown, was send a notification for my item being picked and packed. Cut a long story short, No item delivered despite several emails only to get automated responses each time. No refund, several more emails trying to recover my money, get sent a confirmation of refund from them which never made it into my account. Absolute crooks, the worst business and customer services I’ve ever come across. Do not go near this company, they’ll promise the world, take your money and deliver nothing with no chance to recover your losses. AVOID!!!!”
“Superfood Market took my order and my money and then four weeks later sent an email saying they were unable to provide the order, and I am still trying to recover my money. As shown on this site, they have done the same to other many people.”
“Not a great company unfortunately. Zero communication other than automated emails but anything else is ignored. Deliveries took much longer than everyone else (taking the current situation into consideration too), stock was wrong, plus when we received what was ordered several weeks prior it was all smashed to bits, with most of it unusable. Avoid at all costs.”
“If you don't it, you cannot sell it! That should be the way we conduct business, but not with Superfood. They sell it by the bucket load and then sell some more. Then sit on your money while fobbing you off with poor excuses, then message you to give a generic list of excuses as to why they cannot supply the goods. This is followed by a refund notification, this took a further two weeks to show up in my bank. I know its tough out there, but lies and poor business practice are not the way forward.”
“Awful experience with this company. I waited patiently, and haven't complained or contacted them, just watched the saga unfold. My experience is much along the lines as others here. Unprofessional in their generic emails and their behaviour on social media. I wouldn't recommend this company. I received part of my order only and a partial refund. No email to tell me why this was the case, or what was coming and not coming. I didn't know what to expect until it turned up three weeks later. They took payment straight away, so I had to wait to try and source food from elsewhere. People get paid once a month, if at all in this pandemic, and so this was really not on. Their email stated that they were redirecting their goods to key workers, the vulnerable and charities, therefore not honouring the orders that were already placed. I think this is all made up. I am a front line keyworker, and I was buying for myself and elderly parents and inlaws. At no point was I asked about this, nor do I suspect anyone else was, so how would they know who to direct their stock to. Also they say do not contact them with reasons to jump the order queue, as it is a first come first served basis. So how did people jump the queue and why did people not get what the website allowed them to purchase? Batch emails to customers quoting what other customers have been communicating to them is inappropriate and unprofessional, especially when derogatory. They delete enquiries on social media from people asking what is happening to their orders and paint a picture that everything is rosy. If they were inundated, then their website was at fault, but never did they acknowledge this. They obviously sell items then purchase to send on. They don't have the stock in that they list on the website. This caused no end of trouble for them, and then they had the cheek to say they were prioritising that stock that was already purchased to customers to key workers and so on. Reimbursing people three weeks later is really not on. They should have let people know what was happening and cancelled the orders and returned money asap. Instead, they decided to send out unprofessional batch emails, not update customers on their particular orders, sell goods they didn't actually have in stock, reimburse people 3 weeks down the line and try and cover things up on social media. It beggars belief! And to add insult to injury their items are overpriced and can be bought in the supermarkets for less. Don't even bother with this company. Use another that values your money and won't hold onto it for excessive amounts of time before delivering.”
