“I finally received my refurbished iMac from Apple after ordering on 22nd August 2025—but only after making 14 calls, being kept on hold for up to 50 minutes, and getting passed between staff with no answers.
At one point, a manager admitted it had been delivered but not collected by store staff, then was rude, dismissive, and even hung up on me. Promises of emails and compensation were never followed up. Several support staff refused to document my complaint or provide confirmation emails, making accountability impossible.
Yes, I eventually got the iMac. But the real issue here is Apple’s shocking customer service—contradictory information, no escalation process, and no respect for loyal customers of 20+ years.
Apple’s own website says undelivered products should be replaced. This was never offered. Instead, I was left to waste hours chasing Apple for answers.
The product arrived. The trust is broken.”
“. I bought an SE gen 1 Apple phone and after 1 years it glitches out and broke. Never buy Apple products. Switching to samsung. Pictures for proof are there.”
“If I could give it zero stars I would. Apple customer support is a joke. If you need help with your cell phone and you get an iphone you are screwed.”
“Having been a very loyal customer to Samsung I decided to buy the new Iphone 12 Pro. It arrived with a cable to charge it but no plug. The cable does not fit into any other plug and as a result I had to ask for a plug to be provided. I spent most of the day trying to get Apple to send a plug, but to no avail, they could not have been less interested and as a result I had to buy a plug from a supplier in my home town. Not good as I feel that having spent over £1,100 that Apple should have had the decency to send me a plug free of charge. I will not buy any more Apple products and when this phone needs replacing, I will go back to Samsung who have the most amazing and helpful customer service.”
