Supreme Reviews

Name: Supreme
Rating: 2.23

2.2 Rating 31 Reviews

29 %

of reviewers recommend Supreme

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2.2

Based on 31 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

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Supreme 1 star review on 17th November 2021

Sarah

Anonymous

Anonymous // 01/01/2019

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“Ordered some boxers, were faulty, returned them and now three weeks later nothing from them. There Customer Service is non-existant”

Helpful Report

Posted 3 years ago

“Ordered my light up bears in early November, no product yet. Customer service keeps saying they will contact seller and I can contact them back in 72 hours for a response!?!?!”

Helpful Report

Posted 3 years ago

“Worst shopping experience online. They claim you’ll get a tracking # in 3-5 days. 3rd week since order and nothing. Contact customer service and you get a generic reply not addressing the issue. Will be buying from stockX. Legit and fast unlike sub supreme.”

Helpful Report

Posted 3 years ago

“It is hard to believe that in this day and age, a company like Supreme can survive with such poor customer service. I ordered a hoodie online for my 15 year old son (180.00). Immediately after buying, I realized I had the wrong size and was feeling a bit of buyers remorse because of the high price of the item. I looked for a customer service phone # to call. Turns out this company only allows email communication. I emailed customer service requesting a cancelation of my order. Four days later I received a response. The response was rather surprising in that, it simply stated they don’t give refunds and did not offer any other remedy for this rather basic customer problem. I wrote another email, more lengthy explaining the issue and requesting that they make an exception to their unfriendly customer policy by letting me at least exchange the hoodie for another size before they shipped my item or provide a refund. Five days later after the second email I was notified that the hoodie had shipped, I never got a response from the second email and the hoodie I received was the wrong size that I originally ordered. Well needless to say I will not be ordering anything from this company again and I will be sure to spread the word to my sons friends who for some reason love this company’s products to please not patronize a company that so disrespects it’s customers. Supreme’s return/refund policies and their non-responsive offensive customer service is enough to rate this as one of the worst companies I’ve ever dealt with. Potential customers beware, this company has a demand for their product which allows them to run roughshod over any reasonable commonsense customer policies. Make this company rethink the way they treat customers by not buying their products until they make changes in their return/exchange policies and improve customer communication by setting up a live representative phone number. For those of you that have already been burned, file a complaint with the Department of consumer affairs in New York City and the New York Attorney General. Both can be done online.”

Helpful Report

Posted 3 years ago

“Terrible, inconsistent service for online shopping.”

Helpful Report

Posted 3 years ago

“I made my first online order with Supreme. There was no email confirmation at all, I was left pending on my bsnk account for over a week, then this morning I received a email saying ps has delivered my item but they had not at all!! I was in at the time of delivery, ups had no signature or photo, ups and Supreme didn’t answer their phones or respond to emails. I’ve been left with no money or item! £103 is alot for me. I’m so disappointed that Supreme use a bad company like UPS and don’t even reply to help They are only interested in selling to rich mummies boys and resellers, they don’t care about normal loyal customers. Please don’t take the risk of ordering online with Supreme! I was a big fan but now won’t be purchasing again. Seeking legal advice now to get my item or money back”

Helpful Report

Posted 3 years ago

“The service is nasty and verging on cruel Visited the shop in new York and had to stand in a queue for an hour in the freezing cold When I got into the shop it was empty may be 15 people at most. There was no reason to make people stand outside for so long. 1 till open and staff standing around posing offering no service whatsoever Never seen a business be so cruel to its customers YOU ARE NASTY A NASTY COMPANY”

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Posted 4 years ago

“These guys are total crooks. My son ordered three overpriced T-shirts from Supreme New York. The website stated the shirts were available in extra-large. Supreme sent him one t-shirt in extra-large and another t-shirt in medium. Of course, he is way too tall to wear a medium t-shirt. Supreme refused to return or exchange the t-shirt. We disputed the matter with our credit card company, and Supreme New York misled American Express about the transaction.”

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Posted 4 years ago

“I’ve never heard of this company but I just got a email from them saying they are shipping me a $145 hoodie! The email address is mine but the name of the buyer in the email is not mine or any relation of mine. SCAM, SCAM, SCAM, SCAM, SCAM,”

Helpful Report

Posted 6 years ago

“Was able to get a few things, but the items I really wanted were sold out before I could even enter my credit card number into the payment section. If it's in my cart, it should be mine. It took me all of 60 seconds to lose them.”

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Posted 6 years ago

“great products”

Helpful Report

Posted 6 years ago

Supreme is rated 2.2 based on 31 reviews