“I ordered plants and given a delivery date and monies were removed from my bank and I checked with bank to make sure there was no problems and monies removed same day. Copied details tried to send by email as requested E mail would not send phoned several times and we will get back up you still no plants or refund just a declaration order cancelled which was 2 days after my initial order(I did not cancel order). Used Sutton all the time aswell as the allotment and garden society I belong to and have been a member of over 40 yrs and this us how they deal with customers shocking.”
“Rubbish ordered a lot of plugs but received bulbs planted but going to take them out and go to a proper garden center so dissatisfied I wouldn't have bothered to put a review but my son said he had the same trouble then looking at other people's problems I think it's about time they sorted out the problems and stop sending inferior quality”
“I ordered some plug plants that arrived dead. I contacted them with a photo, no reply. After a week I contacted again trough their website, it looks they may have sent me another order, but not clar, so I asked for explanation, no repl. After another week I tried to call them, but they only accept orders on the phone, there is no customer service. So I contacted them again for the 4rth time.”
“Tomato and cucumber plants took 5 days to arrive and were in the most part dead. Some had there main stems broken off. The cucumber plant was Suttons second attempt as the first one arrived dead.”
“30 bare root plants ordered, but only 28 pieces of root arrived. Suttons put a £5 credit on my account. Some of them have not grown, some very poorly and some do not appear to be what were in the offer.
108 bulbs were supplied, and again, a number of them haven’t grown, despite being in the greenhouse. Some that have grown are quite weak.
Finally, I ordered 9 raspberry canes. They are all quite small still but now two of the same variety have died.
Would I order from them again, clearly not.”
“Ordered 2 shrubs, coronella and laveteria, on offer in the paper the same day,couldn't find them on line so ordered by post. Get email to say order cancelled, no explanation. Did this offer really exist at all I wonder. Would have given zero stars if possible”
“Ordered a pre made hanging basket. Arrived and was a black plastic tub with holes in . Have had to send pictures and still not resolved. Not representative of picture on website. Plug plants ordered were broken , withered and not growing at all. Definitely will not be ordering again.”
“We would give 0 stars - after receiving damaged plants last year, I considered not ordering again. I wish we hadn't. Every cucumber plant was broken. The packaging was totally inadequate. When I called I was told there was no replacement stock available & they would refund. Still awaiting chillis & tomato plants. Will never order from there again and would not recommend”
“Put in a 2nd order in by mobile to you...did seem to take a long time on the phone, now I know why! The call cost me £13.59🤬
I think you should remove the 0844 number,I didnt see it...I wont be ordering again.”
“First & last time used - if you order anything else but bulbs or seeds don't use them. Anything that should arrive alive arrives dead or broken because of poor packaging. Genuinely disappointed.”
“BOUGHT 3 LOTS OF GERANIUM PLUGS, 72 PER LOT, MIXED COLOUR ONES DELIVERED WERE FINE NAND GROWING WELL IN LIVING ROOM, THE OTHER 2 LOTS DELIVERED ALL RED COLOUR, SOME HAD NO LEAVES, SOME ALREADY DEAD, PUT IN BIGGER PLUGS TO GROW ON, HAD NEARLY 3 WEEKS,STILL ONLY 1 INCH HIGH, VERY WEEDY PLANTS, WILL NEVER GROW TO GO OUTSIDE, WASTE OF TIME AND MONEY, PHONED UP SUTTONS AND COMPLAINED MAN SAID SOMEONE WILL TELEPHONE ME RIGHT BACK THIS WAS LAST SATURDAY, STILL WAITING ON WEDNESDAY 1ST MAY 2024,THIS IS TERRIBLE SERVICE, TERRIBLE PLANTS, I HAVE ALWAYS DONE FLOER AND VEG GARDENING ALL MY LIFE , I AM NOT A NOVICE IN THIS SUBJECT AT ALL.”
“I ordered 20 power daisy plugs but 6 were dying when they arrived,tried planting them but they just shrivelled overnight.Not impressed with this company at all.”
“After spending nearly full hour carefully choosing my plants and placing big order on the checkout was told my order cannot be delivered to my destination.what a waste of time!!!
and please don't send me your catalogue again!”
“Disappointed with the plug plants I received - several dead due to lack of water either not watered prior to despatch or in transit too long. Complained & pleased with response & they are replacing.”
