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Suttons Reviews

1.3 Rating 338 Reviews
5 %
of reviewers recommend Suttons
1.3
Based on 338 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 13%
Accurate And Undamaged Orders
Greater than 26%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
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Suttons 1 star review on 7th June 2024
Yvonne Chambers
Suttons 1 star review on 6th June 2024
Gerry O'Kane
Suttons 1 star review on 28th May 2024
Chris
Suttons 1 star review on 20th May 2024
Anonymous
Suttons 1 star review on 26th June 2022
Philip James
Suttons 1 star review on 26th June 2022
Philip James
Suttons 1 star review on 26th June 2022
Philip James
83
Anonymous
Anonymous  // 01/01/2019
I ordered some quite expensive tomorrow plants back in April. It is almost June now and they have not been delivered. I have sent about ten polite e mails asking where my plants are and received no response from customer service at all. If the don’t arrive soon it will be too late for them to fruit. I won’t use Sutton’s again.
Helpful Report
Posted 5 years ago
Delivery delayed, no updates other than generic emails. Poor quality once delivered still waiting for full order with no update very poor service. Suggest you do not order from Sutton’s
Helpful Report
Posted 5 years ago
Seeds ordered on 29th March have not yet arrived (25th April). Suttons phones are switched off. Generic replies to most emails, but last response advised me that the seeds were despatched and further delays would be due to the postal service. Actually the postal service is very good. Another company, charging less and free postage, posted the same seeds to me on 22nd April and the Royal Mail delivered them today second class.
Helpful Report
Posted 5 years ago
Order W13065806 This order for seeds, placed 25th March, not delivered yet. Same seeds from Seeds to Flowers, at a lower price and free postage, ordered on 22nd April arrived 25th April.
Helpful Report
Posted 5 years ago
Suttons is rated 1.3 based on 338 reviews