Swale Heating Reviews

Name: Swale Heating
Rating: 1.47

1.5 Rating 214 Reviews

11 %

of reviewers recommend Swale Heating

Company Reviews

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Metrics

1.5

Based on 214 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Swale Heating 1 star review on 2nd October 2024

Karen

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a boiler service with these cowboys and after 3 appointments with me waiting in for hours have given up and gone elsewhere. No apologies from them. Take my advice and avoid.”

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Posted 7 years ago

“Swale engineer had quiet day so called at my house (tenants let him in) even though the service wasn't due for another 2 months, he wrote the boiler off. Less than 2 weeks before Christmas the tenants were left without hot water or heating. Thanks Swale. Tried to complain but the woman just shouted at me. Will never use them again for service contract.”

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Posted 7 years ago

“I only wish it was possible to mark zero starts! Despite having an expensive maintenance contract in place with this company, I have now been WITHOUT HEATING AND HOT WATER FOR OVER 4 WEEKS, the temperature outside was -5 last night! Their customer service staff are rude and unhelpful and their engineers are totally useless. They have visited 5 times now (5 days off work for me) and still not managed to repair the boiler. Every time they attend they say they have to order parts, then they return to fit the said parts and they are the wrong parts. It is so cold in my house that the back door is completely frozen shut! I have never felt so let down by a company and I urge anyone who is considering getting their boiler repaired not to choose this company. They fix you into a contract for repair and then simply do not care about fixing the issue.”

Helpful Report

Posted 8 years ago

Swale Heating is rated 1.5 based on 214 reviews