Sweetpea's Floral Reviews

Name: Sweetpea's Floral
Address: 294 Roncesvalles Ave, Toronto
Rating: 4.73

4.7 Rating 287 Reviews

93 %

of reviewers recommend Sweetpea's Floral

4.7

Based on 287 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Phone:

4165373700

Location:

294 Roncesvalles Ave
Toronto
M6R 2M4

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Sweetpea's Floral 5 star review on 30th January 2019

Debbie

Sweetpea's Floral 5 star review on 5th December 2018

Cheryl Bentley

Sweetpea's Floral 5 star review on 15th October 2018

Ravi Shankar Jayaraman

Sweetpea's Floral 5 star review on 11th October 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The arrangement looked a bit odd. I'd asked for contemporary and simple red and white as a Welcome back to Canada. This to me looks like a corner store arrangement not a pro arrangement that I paid 100 bucks for”

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Posted 4 years ago

“great flowers!! but was very disappointed that the delivery guy did not use the buzzer / entry code to bring the flowers directly up to my apartment unit. instead it was sitting with the security guard for many many hours before i knew they were down stairs with the security guard. the communication between Sara the owner and the delivery person was very poor. i had given Sarah the buzzer / entry code to my apartment building. looks like i will be ordering flowers for my awesome Wife somewhere else in the future.”

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Posted 7 years ago

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Hello Braven, I am sorry there was a delay in getting the flowers from the security desk, to your unit. Like many florists in the city, we use a third party delivery service. We do our best to provide the information necessary for them to deliver the flowers, the same as we did in your case. For your order, leading up to the delivery, we double checked the delivery information on your order immediately after it came into our system. We got back to you within minutes each time you emailed and always in a helpful, courteous manner. We added your wife's name, and the buzzer code to the envelope, as requested. I personally drove your flowers from the shop, to our floral depot to ensure they met the cut-off deadline for deliveries for Monday the 13th. On the day of the delivery, you let us know that you would be stepping out for a short period, approximately two hours, and, again, within minutes of your email, we replied and let you know, that if you weren't home, our delivery driver would leave it with security, which seems to have been the case. We are not sure why the security desk would have waited so long to advise you the flowers had arrived, but that is outside our control. Overall, our service delivered the flowers mid-afternoon, on the day requested, with the arrangement made to your specifications, from long lasting flowers, all the while you were able to contact the shop and get responses almost immediately to any concerns, questions or changes you may have had. When you emailed two days later to let us know about the issue with the buzzer, again, we were quick to respond to emails, and tried our best to find answers for you, even after hours when our delivery service is closed for the night. Other than the small issue regarding the use of the buzzer code, we were always responsive, quick to offer help and answers, created a beautiful flower arrangement, with quality material that should last 5-7 days, when properly cared for. Our staff always put their best foot forward, even during the busiest of floral holidays, as we certainly tried to do here. With this review, you have received 10% off your next order, which we hope you will place with us, offering us a second chance to make an even better impression. Sincerely, Sara (owner)

Posted 7 years ago

“I would have liked to see a photo of the arrangement before it was sent: this is offered, but only if they have time :-(. Secondly, I would appreciate notification of delivery so I would not have to follow up with the store directly, and then wait for a call back. There is technology out there to accomplish this. Finally, I think a basic vase should just be rolled into the price of the bouquet, and not be treated as an add-on. It feels like a nickel and dime experience.”

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Posted 7 years ago

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Hi Lisa, Thank you for your feedback. To address your concerns individually, we will start with the photo. Photos are a value added service, offered free of cost, and is noted "as time permits". Our first priority, at all times, is to ensure that all our orders are properly made and sent out for delivery, on time. The photos themselves are taken as they are being wrapped, and rarely sent before the arrangement is picked up by our delivery service. When photos are sent, they are not to intended as part of an approval process. We are the only shop in the city that currently offers this service. It is meant to be a "nice to have", but, as mentioned, creating quality arrangements is always where our focus needs to be when times are busy. The day your order was received, the team at the shop was here for several hours after close to finish all the orders for early morning pick-up, and photos were simply not possible. We do apologize, and appreciate your understanding. As for the delivery confirmation, we use a small, family owned business to carefully handle our precious cargo. Although they are working towards implementing a digitally based service, which allows us to receive confirmations, it is still in the beta testing stage and won't be rolled out until after the Valentine's Day rush. Once this happens, we will be able to offer faster confirmations for our customers, but, for now, we trust that this service, which we have used since opening our doors, will be sure to deliver your arrangement as promised. The only time we contact a customer is if an issue comes up where the recipient is unable to receive the arrangement, or information needs to be confirmed. All of this is clearly stated on our Delivery Information page. As far as the vase being including in the actual price, many of our customers have multiple vases already and would prefer not to add another to their collection. This is why our base price is listed as a bouquet (made without a vase) and the option of a vase is up to the customer. In addition to this, we offer two levels of vases, a standard glass vase, and a premium vase. Customers appreciate having the ability to chose between these options, based on their budget and the specific occasion. We have had previous arrangements listed, with the vase included, and for the most part, we have learned that customers like to be able to customize their options as much as possible, which is why we changed to have it as a separate item. Your arrangement was carefully made by one of our trained florists, customized to your specifications, using fresh, quality flowers, which is what we have built our reputation on. We trust the flowers arrived safely to your friend, were appreciated and lasted our expected 5-7 days. Hopefully, this email provides a greater perspective on how we operated and the hands-on service, we provide. With this in mind, we would request you reconsider your review and rating, as these are publicly posted and do effect our ability to compete against larger, warehouse style online florists. With our thanks, Sara (owner)

Posted 7 years ago

“is not my first time to order from you but this time i felt disappointed coz the flower was small and not pretty. And you should provide print card inside of writting .was for my friends store grand opening but the flowers wasn't special at all.”

Sweetpea's Floral 3 star review on 23rd December 2016

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Posted 7 years ago

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Hi Winni, Every card and delivery envelope is handwritten by one of our staff. We feel that it adds a personal touch that wire-service shops aren't able to with their printed forms. Clear penmanship is something we require from anyone who applies and is part of their design test and interview process. We have attached a copy of the photo you provided to us. From what we can see, the writing is clear and legible. We are sorry the arrangement wasn't the style you were looking for. Jenna, our Floral Manager made the arrangement and I have spoken to her in regards to it. We followed the request and design instructions provided. When we looked at the other arrangements you sent photos of, it seems that you were looking for something that would have had a greater sense of grandeur. Had we been made aware of that, rather than it being a standard arrangement, we would have changed the design style accordingly. We always ask that, if a customer is unhappy with an arrangement, to contact us so we can work with them to find a solution. Had we known there was an issue, we would have been more than happy to help create something more in keeping with what you were looking for. We hope to hear from you in the future, where we can get a better sense of what is required for the specific occasion. Sincerely, Sara Jameson (owner)

Posted 7 years ago

“Unfortunately, the instruction for order was not followed at all.Furthermore, when I brought to the attention of your store in intiial stage, I was shut down by statements such as" flower arranger was one of the best!!" and or if I wanted a different arrangement, could not be delivered on requested date but the next day which it was out of question as the receiver was going away. It turned to big disappointment. I could have done much better anywhere else with $135.00”

Sweetpea's Floral 3 star review on 22nd December 2016

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Posted 7 years ago

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Eghbal, With all due respect, we were back and forth and in constant communication with you during the entire order process. We have gone over this order with you repeatedly in regards to the timing of the delivery. You initially asked for 8am delivery, and the closest time we could do it for the busy holiday season was 11am. As far as the overall design, we sent the photo to you, as requested. You told us at 11pm the night before that you wanted us to change the flowers and vase. At that time, we simply did not have the opportunity to redo the arrangement and still make the requested delivery time. We gave you the option to have it delivered for later in the day, at which point we could redo the arrangement, but you insisted it be done for 11am. The recipient was not leaving the office until 2pm, which would have allowed us plenty of time to change the arrangement based on your feedback. These options were all provided for you at the time. The arrangement itself was contemporary and beautiful. We even posted it to our social media and received a great deal of compliments. A link to the photo can be found here ..... https://www.instagram.com/p/BNweLTsF3UJ/?taken-by=sweetpeasto We understand that you were looking for a more traditional look. We have tried to work with you to find a reasonable solution. We have been doing your Christmas arrangement for four years now and this is the first where there has been an issue. We are sorry that you weren't pleased with this one. We did everything possible to work within your requests, with over a dozen emails going back and forth. We understand that there are times when we reach an impasse with a customer and have to tell ourselves we did everything possible in a difficult situation. This seems to be the case here. Sincerely, Sara Jameson (owner)

Posted 7 years ago

Sweetpea's Floral is rated 4.7 based on 287 reviews