“Amazing looking building but fell short on the small details. My room was nicely decorated but felt stuffy. The hot water in the morning didnt work and I had to run the shower for 5-10 minutes before it came through, then it went again halfway through my shower. The staff who checked me in were very attentive, but in the morning there was only one staff member around, so I had to leave without properly checking out (as the staff member on reception had to go and make a cup of coffee for another guest?). For me, not worth the money and I wouldn't stay again.”
Dear Mr Tickle,
Thank you for your review. We take all feedback seriously and appreciated guests comments. We do not want any of our guests to leave Swinfen unhappy and i am every sorry to read , that it appears in this instance, that you did.
Due to the size and age of our building we do have very long pipe runs and it can take 5 or 10 minutes for the hot water to come through, however why it then ran cold again, i do not know and can only apologise for this.
We would appreciate the opportunity to rectify your feelings about staying here again and ensure you leave us feeling much happier next time. Please do ask for me direct should you wish to give us this opportunity.
Kind regards
Joanne Stephens
Reservations and Events Manager
“Good Rooms and impressive service. No elevator meant I had to carry a pushchair and all luggage up the stairs without any member of staff offering to help. Probably would not recommend as a family friendly place”
Dear Mr Sieron, Thank you for your review. Unfortunately we are unable to install a lift here at Swinfen, due to it being a listed building. I do apologise that you had to carry everything up the stairs alone. This is very unusual because we always offer guests assistance with their luggage when they arrive and check in. I am sorry if this was not the case on this occasion.
With kind regards
Joanne Stephens
Reservations and Events Manager
