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Swoon Editions Reviews

1.2 Rating 185 Reviews

4 %

of reviewers recommend Swoon Editions

Company Reviews

1.2

Based on 185 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swoon Editions 1 star review on 29th May 2022

Swoon Editions 1 star review on 29th May 2022

Swoon Editions 1 star review on 29th May 2022

Swoon Editions 1 star review on 29th May 2022

Swoon Editions 1 star review on 14th May 2022

Swoon Editions 1 star review on 14th May 2022

Swoon Editions 1 star review on 14th May 2022

28

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a sofa from the speedy section saying it would be 1-2 weeks but it's now been a month. The customer services team has no clue and keeps telling me different things. Swoon is quick enough to take your money though. I have over a thousand pounds with them with no product.”

Posted 3 years ago

“Order November, waited and chased delivered since January, got told it would be April for delivery. They’ve made one bit of communication with me; in March to tell me my order has been cancelled.”

Posted 3 years ago

“I'm bought the Otto desk bought on 31 May 2018. I was happy with it until on 09 November 2020 when something absolutely horrible happened. I was working at the desk and placed a book on top of it. All of a sudden, the left pair of the desk legs just felt and luckily I managed to held the desk. I had my MacBook, my iPhone, headphones and other stuff on the desk. My phone and headphones fell on the floor but luckily didn't suffer any damage as far as I can see. I looked at the desk and I saw that the the part that holds the legs bolts to the body of the desk are glued. I saw a lot of dried glue on the floor and the issue is with the glue not holding the blot anymore. A 2 and a half years desk must not have this issue! If there was a child, animal there could have been serious damage done by the falling desk. I could have had damage for thousands of pounds if my MacBook and iPhone would have been damaged. I want to state that I’ve moved the desk since receiving it, I’ve never sat on it or climbed the on desk, nor I placed heavy objects on it. I’ve used this desk with care and it has been lightly used for office work. I contacted Swoon to ask for support, but so far, after almost 4 months my case is still open. So far over these months Swoon has done nothing to show that is taking this complaint seriously in regards to the safety of its products. They did nothing to make me understand what they're doing to make sure nothing like this happens. I've asked about what they are investigating, what steps are they taking to prevent this from happening a few times via email, they've never replied addressing those questions. They first offered to replace the desk, but I don't trust any Swoon furniture anymore, so I asked for a refund. They said that they will refund the desk, they didn't. I've got to buy a new desk from another company, my money is still with Swoon so I've contacted my credit card to dispute the charge. I'll also try my best to let the world know how hazardous their furniture is and get properly compensated. Needless to say I’ll never buy furniture from Swoon again! They're really good at ignoring your emails too!”

Swoon Editions 1 star review on 26th February 2021

Swoon Editions 1 star review on 26th February 2021

Posted 3 years ago

“I ordered a TV stand 5 month ago , I queried when I was getting delivered and was told 3 different stories, then my order was cancelled a few week later and I was then informed I would have to wait 2 week for a refund, very poor customer services to say the least AVOID”

Posted 3 years ago

“Bought alot of stuff from them all got issues with them ive learnt a lesson never to buy all pieces from one company in same go if it's faulty will rip you off its like they are selling somewaht knocked off pieces.took months for all the furniture to arrive and the tv unit was a disaster as it dont even have any handle or push fixtures to the tv unit and their bilbao marble table is keep tipping its got sharpe edges so now that's sitting in my garage as well I've contacted them they were keep asking for mor info send them pix videos and at the end left me on their sales department and after weeks their answer was that it was suppose to be like that then i ask how am i suppose to open these doors no response such a bad company I'll never buy anything from them im so disappointed.”

Posted 3 years ago

“Where do I start? I ordered a tv stand last January paying the balance in full for a June delivery. I contacted swoon in June to enquire about delivery and was told there was a delay and it would arrive in August. (Waiting 8 months for a piece of furniture is rather excessive if you have a positive experience, however mine has been far from it) Once the item arrived I can only describe it as a knock off of what is sold on their website. Subpar quality, actually quite shocking for an individual handmade piece of furniture. I contacted swoon who said someone would come and fix it in a month. After stating I was not happy with this as the wood had been cut and was too small I said I wanted a replacement. I was advised I would receive a new item in November. Actually quite shocking when you think that the order was placed in January. I was so unhappy with their customer service and how little they cared and honestly the phrase “pulling teeth” has never been more fitting. The November date was then moved to January. That’s right, one whole year after ordering to rectify their error!! On this premise that I had it in writing that they GUARANTEED January I accepted a 70% refund. I would like to add, the 70% refund was only achieved after email upon email upon email of complaints. This was not swoons idea and they pushed back at EVERY opportunity. I emailed in December to check the status of the delivery for January and low and behold..... it’s not coming. Now it’s the end of February. Managers don’t care. They are simply not interested and palm you off. Swoon are happy to take your money for their expensive “handmade” items however they can’t deal when they “cock up” Check their Instagram for the copious amounts of negative feedback of other customers like myself who are waiting for issues to be resolved. Quite simple the worst company I have ever dealt with. AVOID LIKE THE PLAGUE!!!!!!!!!!”

Posted 3 years ago

“Where do I start? I ordered a tv stand last January paying the balance in full for a June delivery. I contacted swoon in June to enquire about delivery and was told there was a delay and it would arrive in August. (Waiting 8 months for a piece of furniture is rather excessive if you have a positive experience, however mine has been far from it) Once the item arrived I can only describe it as a knock off of what is sold on their website. Subpar quality, actually quite shocking for an individual handmade piece of furniture. I contacted swoon who said someone would come and fix it in a month. After stating I was not happy with this as the wood had been cut and was too small I said I wanted a replacement. I was advised I would receive a new item in November. Actually quite shocking when you think that the order was placed in January. I was so unhappy with their customer service and how little they cared and honestly the phrase “pulling teeth” has never been more fitting. The November date was then moved to January. That’s right, one whole year after ordering to rectify their error!! On this premise that I had it in writing that they GUARANTEED January I accepted a 70% refund. I would like to add, the 70% refund was only achieved after email upon email upon email of complaints. This was not swoons idea and they pushed back at EVERY opportunity. I emailed in December to check the status of the delivery for January and low and behold..... it’s not coming. Now it’s the end of February. Managers don’t care. They are simply not interested and palm you off. Swoon are happy to take your money for their expensive “handmade” items however they can’t deal when they “cock up” Check their Instagram for the copious amounts of negative feedback of other customers like myself who are waiting for issues to be resolved. Quite simple the worst company I have ever dealt with. AVOID LIKE THE PLAGUE!!!!!!!!!!”

Posted 3 years ago

“Won’t buy anything from or recommend Swoon Editions to anyone again. I’ve been a customer for around 6 years. Always experienced longer than usual delivery times but that was the trade off for designs I liked. In the last year however the products received have been of very poor quality, especially considering their cost (a chest of drawers £730 and a sofa £1,600). We kept the chest of drawers because they were the perfect fit size wise but the drawers and runners are janky and horrible to use. The sofa, unfortunately we weren’t able to immediately open and use the sofa as it arrived before living room was finished, so several months had passed between delivery and opening the packaging/use. Despite being disappointed with it on our initial inspection (generally uncomfortable, stiff and felt cheaply made compared to our previous, very comfortable, G Plan sofa etc.) we knew we were essentially stuck with it as the 14 days had passed. However within days — and I mean days — of light use, the seat cushions had compressed and started to sag. When I raised this with them and said the product was not fit for purpose, Swoon Editions sent a generic and dismissive response stating they couldn’t do anything about it because of the length of time that had passed since it had been delivered, contrary to the The Consumers Rights Act. I’ve since sent them a more formal email and I will take it further if necessary, their products are simply not fit for purpose.”

Posted 3 years ago

“Ordered a dressing table that was supposed to come in 4 weeks, instead they delivered a huge coffee table that blocked our hallway for days. They then told me they had to order the dressing table again and now it wouldnt come until April. Terrible company and terrible service. They had a 1 star rating on trip adviser a week ago and im convinced theyve been leaving their own fake reviews to increase their rating. I did order a lamp that i do love however, and it arrived in the stated time - maybe they should stick to accessories and lighting. Based on photos on their tagged photos on instagram the furniture also looks to be extremely bad quality with bad finishes, compared to the pictures on their website.”

Posted 3 years ago

“Good customer service, in that they respond to emails generically with reassurance, but still no sign of my dressing table six months after ordering it. Granted, the virus slowed things down, but my dressing table was due last week and nobody can give me a delivery date still. Meanwhile the website promises to deliver your goods by Christmas! I wouldn’t bother! Seriously considering reclaiming my money via my bank.”

Posted 3 years ago

“Received the brass Aero coffee table, initially very happy but since realised that if you use it for the kind of things you would Use a coffee table for, scratches appear showing the steel underneath very thin layer of brass applied to the surface which allows for absolutely no use whatsoever. After waiting six months and initially been very excited about the look of it now very disappointed! I’m a jewellery designer so familiar with having metal surfaces plated. This is in no way adequate for the use of this item.”

Posted 3 years ago

“I ordered a console with slate top. What I got is a compressed wood with a paper-thin sheet of slate maybe, very poor and cheap. This is called cheating!”

Posted 3 years ago

“Almost 8 weeks after the order of a number of items and still no sign of them apart from a coffee table that turned up with a bent frame and the drawers falling off - not useable at all but still no information about a replacement or process to follow 3 weeks after the complaint and some weekly follow ups. Some items have an arrival to warehouse date in 3 months (not delivery), some are still TBC. And given my first item and the reviews I read, I'm worried about the quality of the rest of my order. Meanwhile, I'm sleeping on a temporary bed hurting my back awaiting a bed which I won't see for months! Next time, I will go for Ikea: much cheaper, quicker delivery and better quality. I am so disappointed.”

Posted 3 years ago

“I purchased a large order of furniture in early Sept and two of my items were cracked in half. The Reyna, which is the largest and most expensive chest of drawers, came completely cracked on the top and the side. I cannot use 3 of the drawers on the right hand side. One of the 4x chairs we ordered has also been cracked in half upon arrival. I have called and message Swoon COUNTLESS times, and I keep getting message after message saying they are looking into it. They have offered me replacements, which who knows when they will come in- but what about some refund or compensation for the inconvenience whilst I have to wait for another few months? A few weeks ago someone told me they would put in a request for another 20% off the chest of drawers and refund the delivery, still have no update. I was also told for the chair cracked in half, they would offer me 30% off to keep it. 30% off for a chair that can't even stand up? No thanks. Still waiting for an update from two days ago where I asked a manager to call me and STILL no reply....”

Swoon Editions 1 star review on 8th October 2020

Swoon Editions 1 star review on 8th October 2020

Posted 3 years ago

“Unfortunately I can't give lower than 1 star. I ordered my 2nd piece of Swoon furniture only because it stated delivery within 3 weeks as already in warehouse (July 14th ordered) - each time I chase the delivery gets later & I never receive correct info - now due mid November. They blame COVID but the same thing happened previously (kitchen table took 6 months) so this is just an excuse they now use for their poor service. Swoon take your money and then sit on it for a number of months without delivery as promised. I will never order furniture from them again. Awful.”

Posted 3 years ago

“Second reveiw I have wrote as per most of other swoon customers I am again being fobbed off with another load of excuses as to why I have not received my cabinet. Surely something can be done about this company which keeps giving people excuses and disrupting their lives. I do not understand how the customer service team can sleep at night knowing that they have to permanently lie to people DISCUSTING, I bet they don't buy anything from swoon. I Also wished I had read and took notice of reveiws do not buy anything from this company they have already took enough of peoples money obviously to keep themselves afloat at the cost of hard working people”

Posted 3 years ago

“Ordered TV unit in March for delivery in July. then received email to inform me that delivery would now be September. Not happy so they offer me 10% refund which I accepted. September comes and I hear nothing so I CHASE THEM - should be other way round- to be informed (once they found my order) that delivery is now ‘expected in October’. They have had my money for 7 months now with no goods to show for it. I suspect this item will never materialise and they just hold on your money until you get so fed up you cancel the order. Customer Services are useless and yiu never deal with the same individual so your case is bounced around from person to person. Absolutely awful company - do not order from them ever.”

Posted 3 years ago

“The worst company we’ve ever dealt with, bought in March, delivery due in May.... Delayed to June and then August (we gave them plenty of time there is a pandemic after all). But the order is now delayed until November and we’ve had no contact from them once, we only get updated when we start chasing. They have been sat on my money for 6 months now and I have no faith they are going to deliver this item...”

Posted 3 years ago

“I paid for a Swoon media unit back in March and was promised a June delivery. June came and went without any update from Swoon to let me know my delivery would not be made on time. I have since been told 4 different delivery time lines- not one of them has been met and Swoon have not contacted me once to let me know of further delays! Still awaiting the product despite being told (when I called THEM) i would get a phone call within 2 days time with delivery slot options (this was 5 days ago- still nothing). customer services are totally unapologetic and goodness knows when/if i will receive my media unit i purchased in good faith 6 months ago!”

Posted 3 years ago

“Loved the sofa when it first arrived, but seven months on it looks as though we have owned it for ten years. Use of poor materials mean the sofa cushions are constantly saggy, with deep impressions left in the cushions which refuse to pump up. A real bug bear of mine, to save costs the seat cushions are only lined on one side, so can’t be reversed to help avoid this problem. Sofa cost £1000 and I reckon will need replacing in a couple of years. I would recommend shopping around and going for a company with higher quality standards at the same price.”

Swoon Editions 1 star review on 21st August 2020

Swoon Editions 1 star review on 21st August 2020

Posted 3 years ago

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Swoon Editions is rated 1.2 based on 185 reviews