Swordis have a Customer Happiness Grade of B. Customers love their prices and customer service but are unhappy with their refunds.
“
Incredibly pleased with the sword, especially at tht price range. I hope to see more models from Shadow Dancer. It seems that they are either low, mid, or high end. Perhaps add some that are mid-high models. I rated 4/5 for shipping since it was delayed although that was due to the recent bad weather.
”
- Zion
“
Great quality sword (by Shadow Dancer) at an affordable price. I highly recommend to any aspiring practitioner.
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- Julius
“
This is the highest quality blade I've seen in the price point.
”
- SpaceGhost1822
“
I recently purchased this katana, and I must say I am impressed with its quality. The craftsmanship is excellent—both the blade and the hilt feel sturdy and well-made. The balance is just right, making it comfortable to handle and use.
Additionally, I had a few problems with delivery , and the support team was very helpful and responsive. Overall, a great product with great service. Highly recommended!
”
- Mikołaj Ebertowski
“
After I placed my order, David was in touch with me to confirm delivery with a personal e-mail.
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- Xenia
“
Recently, I ordered a katana made by Shadow Dancer. I've never had any of their swords before so I thought I would give it a try. I placed the order and received a confirmation email and a date of when to expect delivery. The sword was well packed and arrived in a very good shape. There was about a week's delay but eventually came as promised.
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- Santiago Lopez
“
I got recommended by a friend, so I ordered a simple Katana.
UPS delivery lost the sword and Swordis gave me a bunch of excuses, including the person claiming to be the owner of the company who said that they dont trust their customers and dont want to refund or reorder.
Do not waste your money in Swordis, ther are so many other options with good customer service out there. I wasted almost $200 with Swordis.
”
- Anonymous
“
Customer support was quite rude when I said I wanted a refund for the delay. They told me I could return it and only then I will receive the refund. I opted to keep since return is too much trouble.
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- Watts
“
I recently purchased this katana, and I must say I am impressed with its quality. The craftsmanship is excellent—both the blade and the hilt feel sturdy and well-made. The balance is just right, making it comfortable to handle and use.
Additionally, I had a few problems with delivery , and the support team was very helpful and responsive. Overall, a great product with great service. Highly recommended!
”
- Mikołaj Ebertowski
“
Great customer service even though they're was a problem with the sword they made it right.
”
- Shawn
“
Swordis customer service is also incredible.
”
- SpaceGhost1822
