Swordis have a Customer Happiness Grade of B. Customers love their prices and customer service but are unhappy with their refunds.
“
Did a price search for a Chinese jian I wanted and stumbled upon Swordis for which I'm very thankful. I ordered a different sword instead and it arrived without issue.
”
- Greyson
“
best price point there is on the market. I did find one site that had a slightly lower price by $10 and Swordis price matched it.
”
- RB
“
Top quality swords at a fraction of market price.
”
- Anonymous
“
Perfect experience, fast delivery, and incredible craftsmanship
”
- M. Sakamoto
“
The sword I ordered was stuck in shipping and the status kept changing from out for delivery and going back to the regional distribution center. I'm not sure what happened but it was quite frustrating to track it down. Swordis tried to help but there was not much they could do.
”
- Duarte
“
I recently purchased this katana, and I must say I am impressed with its quality. The craftsmanship is excellent—both the blade and the hilt feel sturdy and well-made. The balance is just right, making it comfortable to handle and use.
Additionally, I had a few problems with delivery , and the support team was very helpful and responsive. Overall, a great product with great service. Highly recommended!
”
- Mikołaj Ebertowski
“
I got recommended by a friend, so I ordered a simple Katana.
UPS delivery lost the sword and Swordis gave me a bunch of excuses, including the person claiming to be the owner of the company who said that they dont trust their customers and dont want to refund or reorder.
Do not waste your money in Swordis, ther are so many other options with good customer service out there. I wasted almost $200 with Swordis.
”
- Anonymous
“
Customer support was quite rude when I said I wanted a refund for the delay. They told me I could return it and only then I will receive the refund. I opted to keep since return is too much trouble.
”
- Watts
“
Swordis made me an offer i couldnt refuse! I received 3 swords recently to replace the 2 that were wrongly advertised. Very Happy! All 3 were hair popping sharp and the extra one is for me to get tested to verify it is actually S7 steel. Great service,awesome communication!
”
- Samurai Byrd
“
great service all around! cheers!
”
- Callum Ortega
“
I am amazed with the time and effort Swordis takes to help me. This is what customer service should be.
”
- Dominic
