Swordis have a Customer Happiness Grade of B. Customers love their prices and customer service but are unhappy with their refunds.
“
The tsuka is very well shaped, the ito tightly wrapped and more comfortable in my hand than swords I have at twice the price point.
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- Matthew
“
Ordered two Custom katana’s and both are absolutely beautiful. They did an amazing job couldn’t be happier. For the price they are worth every penny and they definitely came faster than I expected!
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- Anonymous
“
Great experience all around. I searched multiple sites and Swordis had the lowest price for the exact blade I wanted. everything went smooth after that
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- Lucien B.
“
Ordered my first custom katana and i love it, its very detailed and well crafted. The handle tight and the japanese silk smooth, it feels really good to wield it and its well balanced. The only downside was the shipping since fedex usually doesnt give good delivery options in my country but it was worth the wait.
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- Robin
“
Great from start to finish, quickest delivery I've ever had, practically almost overnight.
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- Asher
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Blown away by the delivery speed of the katana I bought. So far the katana checks out and is totally as described on the website.
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- Dario
“
I got recommended by a friend, so I ordered a simple Katana.
UPS delivery lost the sword and Swordis gave me a bunch of excuses, including the person claiming to be the owner of the company who said that they dont trust their customers and dont want to refund or reorder.
Do not waste your money in Swordis, ther are so many other options with good customer service out there. I wasted almost $200 with Swordis.
”
- Anonymous
“
Customer support was quite rude when I said I wanted a refund for the delay. They told me I could return it and only then I will receive the refund. I opted to keep since return is too much trouble.
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- Watts
“
By far the best site for Blades I have ever found and true battle tested. Blades cannot be found at a better price than this site. I couldn’t ask for a better customer service as well, I will order from them again and again.
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- Alex Morris
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I was sent a slightly different version of the sword I ordered. I understand how the mistake can be made as it was very subtle. Customer service is amazing at processing a return and even shipped out the right sword before I shipped the wrong one back.
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- Ian M.
“
Swordis made me an offer i couldnt refuse! I received 3 swords recently to replace the 2 that were wrongly advertised. Very Happy! All 3 were hair popping sharp and the extra one is for me to get tested to verify it is actually S7 steel. Great service,awesome communication!
”
- Samurai Byrd
