Swordis have a Customer Happiness Grade of B. Customers love their prices and customer service but are unhappy with their refunds.
“
Now, about Hanbon, their product was way over my expectations, considering they are selling low-middle price range products.
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- Rares-Stefan Gliga
“
I agree that I shouldn't have to fix a new sword but I think the 2 minutes it took versus the quality of the sword at an amazing price, it was pretty much a win win situation for me.
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- Fox Kozlov
“
Did a price search for a Chinese jian I wanted and stumbled upon Swordis for which I'm very thankful. I ordered a different sword instead and it arrived without issue.
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- Greyson
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Great from start to finish, quickest delivery I've ever had, practically almost overnight.
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- Asher
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Blown away by the delivery speed of the katana I bought. So far the katana checks out and is totally as described on the website.
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- Dario
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My favorite sword shop Great store and delivery!
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- A. Lombard
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I got recommended by a friend, so I ordered a simple Katana.
UPS delivery lost the sword and Swordis gave me a bunch of excuses, including the person claiming to be the owner of the company who said that they dont trust their customers and dont want to refund or reorder.
Do not waste your money in Swordis, ther are so many other options with good customer service out there. I wasted almost $200 with Swordis.
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- Anonymous
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Customer support was quite rude when I said I wanted a refund for the delay. They told me I could return it and only then I will receive the refund. I opted to keep since return is too much trouble.
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- Watts
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I have to thank to people at Swordis for their prompt responses and understanding because every time I had an issue about my order, their customer service helped me fast.
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- Rares-Stefan Gliga
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I was sent a slightly different version of the sword I ordered. I understand how the mistake can be made as it was very subtle. Customer service is amazing at processing a return and even shipped out the right sword before I shipped the wrong one back.
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- Ian M.
“
Swordis made me an offer i couldnt refuse! I received 3 swords recently to replace the 2 that were wrongly advertised. Very Happy! All 3 were hair popping sharp and the extra one is for me to get tested to verify it is actually S7 steel. Great service,awesome communication!
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- Samurai Byrd
