Swordis have a Customer Happiness Grade of B. Customers love their prices and customer service but are unhappy with their delivery.
“
I purchased the Shadow Dancer Buffalo Koshirae katana, and I cannot speak more highly of this sword! It is well made, beautiful and sold at an amazing price.
”
- Cilos Magnus Hernandez
“
Beautiful katana, light and quick, easy recovery. Top quality for the price . The tsuka is tight , the saya is good and tight sword will not fall out when upside-down. It is sharp but could be sharper. Overall I am very happy. Also David is easy and enjoyable to work with .
”
- Greg
“
Received my sword 5/2026. Very Impressed received exactly what I ordered and the quality is well worth the price for a Custom Made sword made the way I wanted it! And the Blade was Sharp! Receiving pictures before it was shipped showed their customer service & communication was good. I'm already working on the next one!
”
- "Drew"
“
The sword I ordered was stuck in shipping and the status kept changing from out for delivery and going back to the regional distribution center. I'm not sure what happened but it was quite frustrating to track it down. Swordis tried to help but there was not much they could do.
”
- Duarte
“
I got recommended by a friend, so I ordered a simple Katana.
UPS delivery lost the sword and Swordis gave me a bunch of excuses, including the person claiming to be the owner of the company who said that they dont trust their customers and dont want to refund or reorder.
Do not waste your money in Swordis, ther are so many other options with good customer service out there. I wasted almost $200 with Swordis.
”
- Anonymous
“
I understand that mail delivery is suspended in some parts due to unforeseen circumstances but Swordis should notify customers before an order is made. If I knew that it would there would be a delay, I would not have placed the order.
”
- Becker
“
Customer support was quite rude when I said I wanted a refund for the delay. They told me I could return it and only then I will receive the refund. I opted to keep since return is too much trouble.
”
- Watts
“
Just wanted to drop by and give 5 stars and a big thanks after receiving a sword that was slightly damaged. They took full responsibility, even though it wasn’t their fault. I received a full refund and immediately made an even more expensive purchase. Thanks heaps, Swordis! Looking forward to staying in touch
”
- Wyatt Nelson
“
slight delay in shipping and color was not as pictured on the site. ultimately not 100% happy but support did offer to process returns but i also wanted to keep it. I would have been happier with a partial refund and getting to keep the sword
”
- Travis
“
I had a small issue with my address, and David from support fixed it immediately before the item even shipped. Excellent customer service and even better swords!
”
- Toby Cavendish
“
Received my sword 5/2026. Very Impressed received exactly what I ordered and the quality is well worth the price for a Custom Made sword made the way I wanted it! And the Blade was Sharp! Receiving pictures before it was shipped showed their customer service & communication was good. I'm already working on the next one!
”
- "Drew"
“
The best customer service experience I've had. The team was incredibly patient and helped me find a blade that fit my budget.
”
- Cason Martel
