Swordis have a Customer Happiness Grade of B. Customers love their prices and customer service and are happy with their delivery and refunds.
“
Received my sword 5/2026. Very Impressed received exactly what I ordered and the quality is well worth the price for a Custom Made sword made the way I wanted it! And the Blade was Sharp! Receiving pictures before it was shipped showed their customer service & communication was good. I'm already working on the next one!
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- Drew
“
Incredible value for the money. You're getting a professional-grade tool for a fraction of the price of other vendors.
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- Weston Caraway
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My sword came in today with a certificate of authenticity and absolutely everything I asked for it was perfect sizing the materials were on point. The wrap is tight and I got the sword as a memorial peace for my grandfather that passed away recently he loved swords and knives and history and I was able to make this custom katana with all the details to represent him the forging process took a minute which is totally understand for a custom sword made with care thank you for my sword at the extremely low price that was at for such a work of art
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- Michael Denton
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The sword I ordered was stuck in shipping and the status kept changing from out for delivery and going back to the regional distribution center. I'm not sure what happened but it was quite frustrating to track it down. Swordis tried to help but there was not much they could do.
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- Duarte
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I got recommended by a friend, so I ordered a simple Katana.
UPS delivery lost the sword and Swordis gave me a bunch of excuses, including the person claiming to be the owner of the company who said that they dont trust their customers and dont want to refund or reorder.
Do not waste your money in Swordis, ther are so many other options with good customer service out there. I wasted almost $200 with Swordis.
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- Anonymous
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I understand that mail delivery is suspended in some parts due to unforeseen circumstances but Swordis should notify customers before an order is made. If I knew that it would there would be a delay, I would not have placed the order.
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- Becker
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Customer support was quite rude when I said I wanted a refund for the delay. They told me I could return it and only then I will receive the refund. I opted to keep since return is too much trouble.
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- Watts
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Just wanted to drop by and give 5 stars and a big thanks after receiving a sword that was slightly damaged. They took full responsibility, even though it wasn’t their fault. I received a full refund and immediately made an even more expensive purchase. Thanks heaps, Swordis! Looking forward to staying in touch
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- Wyatt Nelson
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slight delay in shipping and color was not as pictured on the site. ultimately not 100% happy but support did offer to process returns but i also wanted to keep it. I would have been happier with a partial refund and getting to keep the sword
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- Travis
“
Received my sword 5/2026. Very Impressed received exactly what I ordered and the quality is well worth the price for a Custom Made sword made the way I wanted it! And the Blade was Sharp! Receiving pictures before it was shipped showed their customer service & communication was good. I'm already working on the next one!
”
- Drew
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The best customer service experience I've had. The team was incredibly patient and helped me find a blade that fit my budget.
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- Cason Martel
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By far the best site for Blades I have ever found and true battle tested. Blades cannot be found at a better price than this site. I couldn’t ask for a better customer service as well, I will order from them again and again.
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- Alex Morris
