Swordis have a Customer Happiness Grade of B. Customers love their prices and customer service and are happy with their delivery and refunds.
“
Fantastic customer experience. I found the same sword cheaper on another site and contacted Swordis about it. They honored the price difference and refunded me $89 without any hassle
”
- Corbin Yoon
“
The tsuka is very well shaped, the ito tightly wrapped and more comfortable in my hand than swords I have at twice the price point.
”
- Matthew
“
Ordered two Custom katana’s and both are absolutely beautiful. They did an amazing job couldn’t be happier. For the price they are worth every penny and they definitely came faster than I expected!
”
- Anonymous
“
The sword I ordered was stuck in shipping and the status kept changing from out for delivery and going back to the regional distribution center. I'm not sure what happened but it was quite frustrating to track it down. Swordis tried to help but there was not much they could do.
”
- Duarte
“
I got recommended by a friend, so I ordered a simple Katana.
UPS delivery lost the sword and Swordis gave me a bunch of excuses, including the person claiming to be the owner of the company who said that they dont trust their customers and dont want to refund or reorder.
Do not waste your money in Swordis, ther are so many other options with good customer service out there. I wasted almost $200 with Swordis.
”
- Anonymous
“
I understand that mail delivery is suspended in some parts due to unforeseen circumstances but Swordis should notify customers before an order is made. If I knew that it would there would be a delay, I would not have placed the order.
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- Becker
“
Customer support was quite rude when I said I wanted a refund for the delay. They told me I could return it and only then I will receive the refund. I opted to keep since return is too much trouble.
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- Watts
“
Just wanted to drop by and give 5 stars and a big thanks after receiving a sword that was slightly damaged. They took full responsibility, even though it wasn’t their fault. I received a full refund and immediately made an even more expensive purchase. Thanks heaps, Swordis! Looking forward to staying in touch
”
- Wyatt Nelson
“
slight delay in shipping and color was not as pictured on the site. ultimately not 100% happy but support did offer to process returns but i also wanted to keep it. I would have been happier with a partial refund and getting to keep the sword
”
- Travis
“
The best customer service experience I've had. The team was incredibly patient and helped me find a blade that fit my budget.
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- Cason Martel
“
By far the best site for Blades I have ever found and true battle tested. Blades cannot be found at a better price than this site. I couldn’t ask for a better customer service as well, I will order from them again and again.
”
- Alex Morris
“
I was sent a slightly different version of the sword I ordered. I understand how the mistake can be made as it was very subtle. Customer service is amazing at processing a return and even shipped out the right sword before I shipped the wrong one back.
”
- Ian M.
