Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,352 Reviews

5 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,352 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 10th April 2024

Anonymous

Sykes Cottages 1 star review on 18th January 2024

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Sykes Cottages 1 star review on 4th January 2023

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205

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unflexible with entrance exit times to accommodation....spoke with owner who allowed earlier access!!”

Helpful Report

Posted 10 months ago

“My wife died and I tried to cancel booking but Sykes cottages denied there was a booking and then said they'd take payment for a holiday they said we hadn't booked several weeks later.”

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Posted 10 months ago

“I booked a property with Sykes in May 2022. I paid £560 deposit. In January this year we had to cancel because of needing funds for repairs for my daughter's home. We informed Sykes..they said contact the insurance company !. The insurance company said we weren't covered for that...even though it was supposed to be cancellation insurance !. They said contact Sykes !. I've been doing that since January. I even wrote to there CEO: Mr Graham Donohue...of course he didn't respond !. You just get told 'It's in the booking conditions '. My wife and I were both nurses for 40 years so we've got a lot of experience with people ( especially in A&E at night), but this bunch are legalised robbers ! especially when I offered to pay a reasonable amount !. The property by the way..was rebooked within 3 weeks and that was still 4 months before our holiday date !”

Helpful Report

Posted 10 months ago

“I wrote a review highlighting everything not right and mis represented. A review has appeared with my name on it and dated for the date I sent in my review stating the complete opposite .I am thinking that not only do Sykes remove critical reviews but replace them with fabricated ones.”

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Posted 10 months ago

“The only thing I can say, I’ll be very careful booking with Sykes, as if you leave a review on any holiday home Sykes and the owner choose if it’s posted on the property like our one 2 Cae Mattw in Betws Yn Rhos.This is not very fair and not giving future holidaymakers a true reflection on the holiday home.”

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Posted 10 months ago

“We booked and paid the deposit. Then we decided to rent a larger property. Sykes kept the deposit on property one and refused to transfer it to property two. So we lost over £500. Disgusting.”

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Posted 10 months ago

“In May my Husband and I stayed in a Holiday Cottage. Cedars in Holyhead It was Perfect. Spotlessly Clean and Comfortable. IThad everything we needed. Not far from the shops and the Beach. Cedars had 1 bedroom and NO pets. Which is what WE wanted. x”

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Posted 11 months ago

“We've stayed in Faunas Corner twice now, it's a well equipped cottage and very peaceful. We'll no doubt be booking Faunas Corner again. We found Faunas Corner through a friend who goes every year. Thank you Sykes”

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Posted 11 months ago

“Whatever you do, never use SKYES they are terrible, they will rob you. Go to reputable holiday company”

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Posted 11 months ago

“Avoid this company!! They delete any negative feedback on their website. Harass you over disputed damage with no evidence. Have the cheek to request £15 for damage after they have already taken £100 - what a waste of time AVOID this company and Carbis Bay Holidays.”

Helpful Report

Posted 11 months ago

“Awful uncaring customer service. Arranged a big family holiday a year in advance in a large Sykes property and paid deposit. Then after doing my own research found the property had been put up for sale and Sykes had “ forgotten to let me know” sitting on a huge deposit Only when I called to let them know my findings did they release my deposit!!”

Helpful Report

Posted 11 months ago

“Avoid SykesCotages aka carbisbayholidays at all costs The Breakers Carbis Bay Cornwall Two years ago my wife was diagnosed with bowel cancer, we now try to holiday as much as possible as we never know when cancer could come back. we have been holidaying with sykes cottages carbisbayholidays for years now but a week before this holiday my wife got really sick we still don't know the outcome and she is still sick. We asked sykes cottages if we could change the date or have a partial refund, they asked for medical proof. The following day they said if you cancel we take 100% of the money it's in the terms and conditions the owner and Sykes refused point blank after we provided private medical information. I am absolutely disgusted with this company and the owner who doesn't have a single ounce of compassion whatsoever, that house stood empty for a week when they could have simply relisted at half price and given us a couple of hundred pounds back that would have been the decent thing to do. they took £1271 for 1 week, we paid for our dog that never went, the property didn't need cleaning afterward because we never arrived at the property. seriously think before you book with them. The company is also removing negative feedback to promote properties and their company In their TnCs, it pretty much says if we don't like what you have to say we will remove your feedback Stay clear of this company at all costs they have no interest in you just your money”

Helpful Report

Posted 11 months ago

“DO NOT TRUST THIS COMPANY. Numerous issues with customer service and money still owed: 1. Booked a cottage to receive 6+ emails confirming booking (8th April) 2. Received an email (12th April) asking me to get in touch with no context. PI called and emailed (several times) to no reply. 3. Finally a response telling me the owner had declined the booking… 11 days after making the booking! (19th April) 4. Phone call to find another property - one offered was c14 miles from where we needed to stay, the other had reviews of mould in the cottage. Agreed to move booking to cottage with mould out of necessity. 5. Was then told we owed an additional £63 so changed our mind and decided we didn’t want to stay somewhere with mould for extra cost - Sykes agreed the refund in full (21st April) and it would be in my account in 3-5 working days (fair enough) 6. After numerous emails, over three weeks later, we still have received nothing by way of refund. I am told to check with my bank as this has been processed - my bank cannot see this payment. Last email received from Sykes now 72 hours ago.”

Helpful Report

Posted 11 months ago

“Paid £500 per night for a lakeside lodge fallbarrow in Bowness. Had bi fold doors off the lounge and bedroom but no keys! We were told they were all broken!! No compensation and very unhelpful staff. Book with an owner direct and avoid Skyes!”

Helpful Report

Posted 11 months ago

“Booked for 5 nights Within 2 hours of arriving owner phoned to say the fridge wasn’t working and wouldn’t be working for the duration of our stay Second day-tried to use oven but it consistently tripped out RCD switch disabling all electrics-owner admitted there had been a problem the previous week as he had an electrician out to replace a fuse-obviously not done correctly and not checked Overall no fridge and no oven cooking facilities for 5 days. Both problems were outstanding problems , however owner and company still happy to rent out an unsafe house Property is Alnbank ground floor Argyle Street Alnmouth Northumberland NE66 2SB”

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Posted 1 year ago

“Found out the cottage we had booked had no parking outside we eoujd need to keep moving the car (90 steps up and down to the property ) suggested we use the park and ride at the top of the hill and bus up and down . Excellent idea with three kids under 5 . Refusing to refund deposit and think they are going to charge me the rest !!!! Disgusting !!! 20 years we have been booking with them . Me bet ever ever again !!!!”

Helpful Report

Posted 1 year ago

“Three adults, three dogs, luggage and mobility equipment. Driver broke hand week before travel. We asked to move booking and answer was no as no. Can't get another driver as no room in car and public transport does not work with all there is to take. We have not the full amount of holiday and not getting any money back, took out there insurance but this event not covered as travel not part of this. Absolutely shocking and day light robbery, a score of -5 would be more appropriate”

Helpful Report

Posted 1 year ago

“Absolute disapointment in customer service that never think about their customers making their terms and conditions and owners on top of everything. We have lost £350 on this booking due to change of circumstances. We even took insurance and it's appeared insurance doesn't cover change in circumstances, when on the website it states that the concellations are covered for up to £5000. Absolute disgrace! Never again.”

Helpful Report

Posted 1 year ago

“We booked a property on £20 deposit The e mail containing the t&c’s went into spam so it 48 hours later. Why charge £20 when you need the full deposit. This is very misleading Tried to cancel 48 hours after booking but would not help us at all. We lost over £1400. Absolutely disgusting. Staff were rude and gave incorrect info. Told us to call the owner who was happy for us to cancel. Sykes still would not refund any of the money. We would have happily paid a reasonable admin fee. We would never use this company again”

Helpful Report

Posted 1 year ago

“Be wary of the terminology on Sykes website. We thought that the property we rented had TWO bathrooms as this what was stated. It actually had a cloak room and shower room. I contacted Sykes but they said any room with a toilet is a bathroom!! I asked for the CEO email but they wouldn’t give it to me. Check very carefully before you book to be sure that you are getting what is stated on the website”

Helpful Report

Posted 1 year ago

Sykes Cottages is rated 1.2 based on 1,352 reviews