“Tajima Direct was very easy to communicate with. First time I have done prescription eye glasses not from the doctors office. My lenses are beautiful and it was a very quick turnaround. Tajima Direct also followed up with me after I received my glasses. Great customer service 5stars!!!”
Suzanne, very happy to hear your first experience getting new prescription lenses not from your eye doctor's office was a smashing hit! Thanks for the review and sharing that beautiful pic!
“I would like to thank everyone for their prompt service and professionalism in helping me with the replacement lenses and installation in my frames. I would highly recommend your company to anyone seeking to replace their lenses. Again THANK YOU VERY MUCH!”
Danny, happy to hear you're loving your replacement lenses and the process to get them installed into your sunglasses by our expert technicians. Thanks for the review!
“I thought I was just sending my sunglasses in for one lens repair, and they replaced both! What a great surprise! This is the longest I've written a pair of sunglasses, and I still love how they fit after all these years!”
“I am a repeat customer of Tajima direct. I got some prescription sunglass lens in my frame and transition lens in another frame as well. The glasses are great and customer service is super as well when I called with a question.”
Tim, thanks for your continued support and kind review! Glad to hear you've been so happy with all of your prescription lenses you've received from us!
“Very happy with my lenses, better than the original costa lenses, though they weren't as dark blue tinted as they appeared on the ad I was still happy. Installation was a snap ! Thanks tajima”
Ronald, thrilled to hear we could come through for you with new high quality polarized lenses when Maui Jim wouldn't do it for you. Thanks for the review!
“Outstanding customer service experience before and after the order by Jacob in answering my questions and making recommendations. Once I received the product I could not have been more pleased with the fit and quality of the polarized prescription lenses in my Leupold frames. I am sorry I didn’t find this company sooner. Will be ordering from them again in the future.”
Jared, thrilled to hear the product performed as promised and our extensive customer service made it an exceptional experience for you. Thanks for the review!
Erin, sorry to hear the lenses didn't quite fit perfectly the first time, but so glad to hear you were very happy with how we solved the situation for you by providing a free shipping label so we could reshape and install the lenses into your frames for you at no additional cost. Thanks for the review.
“The entire Tajima experience is fabulous! Ordering is seamless, the service is very quick, there is communication throughout the process so you always know where the order stands, and most importantly, the lenses are of the highest quality (I replaced a broken Serengeti lenses, and the Tajima lens is every bit as clear and effective with glare as the originals).
Highly recommend!!
Thanks again Jacob for a great customer experience!”
“I’m kind of embarrassed to say I actually thought I was ordering Maui Jim lenses.. however I was pleasantly surprised when I wore them! These lenses are probably better than my original Maui lenses. Not only am I happy with the quality but the service was super quick (I mailed in my frames and got them back with the replacement lenses in a little over a week)! The team was also quick to respond to questions asked! I’m so happy with my purchase and would definitely order these again!! Thanks so much!!”
April, glad to hear you found our Tajima lenses to not only be better than your original Maui Jim lenses, but that the service was better too! Thanks for the review!
“Excellent service and stress-free process. I am glad I found Tajima Direct, as it helped me restore some of my old sunglasses for less than half the price of the brick-and-mortar vendors. I will be using them again when my other lenses start to deteriorate.”
“Thanks Tajima! Second time was as good as the first. Once again, high quality lens replacement for some old favorites. The best customer service and professionalism at every level. Much appreciated.”
“Nice job fitting my 30+yr young Maui Jim Aviators with Rx lens. The only suggestion is to improve service to a minimum of one phone call upon receipt or completion of each order.”
Matthew, glad to hear you're pleased with your new prescription lenses we custom made for your 30+ year old Maui Jim sunglasses! Thank you for the suggestion. We did email you upon receipt of your glasses and another email when they were completed / shipped back out to you with tracking information. Perhaps we can consider offering to call along with the email in the future.
“I just want to say thank you to Jacob and all the staff at Tajima for answering all my questions and i just love love my new copper rose lenses . maui jim makes great sunglasses but after using your lenses in there frames all i can say is oh my god these lenes are incredible , There is no doubt in my mind that you are the apex of all sunglass lenses and you stand 100% behind your product , your are in a League by yourselves at number 1 , Job well done , sincerely Alex Arich”
“Sent my lens back to have them replaced because they were scratched and they were returned just perfectly. Looks like a brand new pair of sunglasses.”
