“I ordered the wrong tape and want to make a return however, they did not respond to my first contact and the support email listed in their review request is not a working email. No customer service means one fucking star.”
Hi Sara
We're really sorry. There does seem to have been a technical issue with that inbox today but that has been resolved. Thank you for letting us know.
Regarding your return, we'd be happy to take care of that for you as well. We can either exchange them or refund any undamaged, unused roll you'd like to send back.
Please let us know how we can help: support@thetapedepot.com or by calling our office between 8am and 4pm Mon-Fri 888-282-8273.
Thank you
Chris
Thanks for your feedback. The Standard Grade Gaffer tape you purchased is designed to be low/no residue tape for temporary applications. If you are referring to the finish, we have both a low gloss and 100% cloth matte, though the standard grade is more popular because of the price. We're happy to refund or exchange any unused, undamaged roll. Just let us know: hello@tapedepot.com or by phone 888.282.8273.
TapeDepot Support
Hi, we're sorry to hear about your experience although this item was shipped the same day and delivered Oct 11th. Please let us know if there is anything we can do to help.
Chris
TapeDepot
“Never received my product. Ups says they front door delivered it, but that's not true because I was here all that day. I was hoping to give a review, but like I said, never received it.”
Hi Joseph, thank you for reaching out to us regarding your order. Customer service is availabe 8am to 6pm Mon-Fri or 24/7 via support@tapedepot.com. Looking into this further, the order was received on Aug 2nd and shipped the same day. Per the tracking information from the carrier, delivery was unsuccessfully attempted twice but was noted as 'receptacle blocked' and finally delivered to the front porch Aug 9th at 3:22p. If you think the carrier made a mistake we can request an inquiry on your behalf or you can ask your local post office who may have additional insight or ability to recover the item. If you have any further information that might be able to help us with the inquiry please let us know though once the package is transferred to the carrier we have little more information than what is posted on the tracking details online. TapeDepot Support
“I purchased a large roll to cover the top of an outdoor fence in a very dark area of my yard. The tape was also supposed to illuminate the location of the gate for emergency purposes. In direct sunlight, the tape does not work.”
Hi- We are sorry to hear the tape isn't working for your fence. It is usually not suited for outdoor applications but rather "near total darkness". Outdoors, even at night, there is often too much ambient light to see a bright shine you might be looking for but you should definitely see the glow. Please give us a call at 888-282-8273 or send us an email at support@thetapedepot.com and we'd be help to help.
We are sorry to hear that. We are going to send you a roll of Natural rubber adhesive, excellent with recycled corrugated. with a super aggressive adhesive plus one roll of the same tape you received because we think you might have received a bad batch. Please contact us for exchange or return.
Hi Barbara-
We're sorry this product did not work for your application. The 6 hour photoluminescent tape emits a light green glow but is not designed to replace your LED or battery operated light blub that actually creates light. It's best suited to be visible is near darkness such as in the event of a power failure to illuminate exits.That said, free return labels were delivered last week to each of your email addresses in our systems. You can return the product to us for a refund within 30 days. Let us know if there is anything else we can do for you at this time.
Thanks!
TheTapeDepot Support
