We're sorry you're not satisfied with the product. You mentioned previously the tape is being applied outdoors on a sign; it is possibly an application issue. The product is designed, as it says in the description, to illuminate rooms in near darkness such as during an emergency or power failure. Please read the description and if this doesn't seem suited for your sign we'll gladly accept the return and perhaps recommend something else.
Application:
Tape will glow in total darkness after exposure to artificial or natural light - it is fully charged within 30 minutes.
Glows brightest the first 30 minutes after activation has ceased, but will remain clearly visible in a totally dark room to the night- adapted eye for 24+ hours. Used for identification of critical equipment controls, light switch covers, exit and directional signage – especially for escape routes and stairways. Tape clearly labels safety equipment and provides a safe, illuminated path through stairwells, halls, rooms, and other potentially hazardous areas. Simple and inexpensive to install position, peel off backing, and adhere, this safety system requires virtually no maintenance. Used in hotels, hospitals, schools, public facilities, office buildings and manufacturing plants – wherever people need a safe, reliable high and low-level egress pathway in case of an emergency, such as sudden power outages or the spread of smoke. Product has excellent resistance to UV light and does not show significant degradation when used outdoors. Also used for labels, decals, novelties, sporting goods, trims, special effects, etc.
“I purchased the gun and 24 rolls of tape. I had a terrible time getting the first roll in - wasted two rolls trying because the whole thing kept sliding off the spindle. I contacted your company - got a nice note back with a video to watch and then was able to get the runner to work and get it loaded. I was told that your company would send me the two rolls of tape that I wasted but never heard anything more from you. I never received these two rolls and realize that it isn't a big amount of money wasted but I just wanted to let you know what I was told and what was done.”
We are currently working on better instructions for our ATG Tape gun assembly. We appreciate your patience and apologize for not sending the two rolls that we owe you. We are shipping them Today. -Tape Depot Support-
