“Horrific customer service, great company unless you have a problem. They don't reply to emails, which means you have to call, they then lie and give you false information. And when you question why you have being given false information basically told "I can't see that happening".
Avoid at all costs!”
“Terrible customer care - they do not reply to emails at all. Product was good, refund eventually received. Hence not a 1 star. If the product had been good coulda got a 5 star but didnt fit well and the resulting customer care was a shambles.”
“Hi,
I bought myself a Head Radical 155 racketball racket late December 2022. I have played racketball with it less than 20 times and today the strings broke - not what I’d expect from a £90 + racket.
Also the handle grip seems quite short - although this may not worry most people.
Phil Emmett”
“Do not use for Demo Rackets. I ordered in good faith and returned the rackets. After 9 days I had to chase to find out where my refund was less the demo cost. They replied and kept and extra £40 due to a racket being damaged. It was perfect when we returned it. So be warned take photos of rackets coming in and going out to prove any damage or they may add on costs. Very poor business practice all round”
“I am still waiting for a refund. I've now been waiting for 3 months. Terrible customer services.
I would use another online sports shop.
It's been a very upsetting experience.”
“Avoid this company at all costs. If you get a faulty product they don't refund or replace. I sent back faulty tennis shoes under warranty and they returned them and said wear and tear. Their customer service is non existant.
They just don't respond at all, hang up on calls and block you..unbelievably bad customer service and shirking of responsibility”
“i bought a table tennis table, the delivery day came and went with no delivery taking place. i sent an e-mail to inquire the reason to which the answer was they don't deliver to my city. that was after confirmation they would and after taking my payment”
“I placed an order via their website.
days later, the delivery was a no show so I e-mailed them to find out why.
the response what that they don't deliver to my website...”
“Its the worst company in the world. They processed my order & charged my card but then simply added a note to the order asking for £50 more saying pricing error.
No attempt to contact me, no apology, no effort to find a solution! When I asked I was pointed to Ts & Cs saying contract is valid only when the item is delivered.
Never do business with a company that does not care about the customer. Just unscrupulous”
“Its the worst company in the world. They processed my order & charged my card but then simply added a note to the order asking for £50 more saying pricing error.
No attempt to contact me, no apology, no effort to find a solution! When I asked I was pointed to Ts & Cs saying contract is valid only when the item is delivered.
Never do business with a company that does not care about the customer. Just unscrupulous”
“Bought a pair of shoes, the shoes were defective and so I requested the return. The return was rejected and they sent me the defective shoes back.
Be careful with this store. It's a total scam. Even if the website states "free return no questions asked" you end up losing money. One more thing, when you call, be prepared to be hang up at your face by people from the customer service.
Very bad experience.”
“Received faulty product, no customer service team exists - This website is a scandal, stay away
Ordered a discounted Tennis racket paying £100 but received a faulty product and have written to their claims as well as sales team many a times but no response. This website is a dumping ground of faulty products, stay away.”
“Phoned and received friendly and very helpful advice as to which tennis racquet would best suit my needs. Made purchase the same day and received delivery next day. Advice proved to be spot on as the racquet I bought had the properties I wanted and proved to be a big improvement for me. Racquet was competitively priced. All round excellent service.”
