Tesco Direct Reviews

3.2 Rating 2,134 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,134 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Customer Service

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How does Tesco Direct deliver?

Helpful Report

(3 weeks ago)

Tesco Direct delivers items by Own Driver.

Helpful Report

(3 weeks ago)

83.72%

Industry Average

“ The young man who delivered my shopping went over and beyond the service we have received before, he brought the delivery to my kitchen and even asked if he could empty the trays onto the side for me. Which was so kind but we were OK doing this ourselves. This young man deserves recognition for his customer service. ”

- Amelia jacobs

“ Our delivery driver is called Jai. ”

- Lyn Clarkson

“ Hi I went to your store today so this wasnt a home delivery but i really wanted to find the time to give a 5***** review. ”

- Zena Parkerbarrett

Tesco Direct Reviews

Delivery - Fast