Tesco Direct Reviews

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Customer Service

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How does Tesco Direct deliver?

Helpful Report

(1 month ago)

Tesco Direct delivers items by Own Driver.

Helpful Report

(1 month ago)

77.78%

Industry Average

“ I had my usual home Delivery on Saturday 1st June. The delivery driver is most helpful and puts the items on the dinning table for me as I am unable to bend at present. He is always pleasant and helpful . ”

- Helen Matthews

“ Ray from Tesco Super Store delivered my order today 03/05/2024 and I rate him as outstanding . I have to say all the drivers, are always polite & friendly and so helpful. Any problems, with your order, they rectify immediately. 'Well done all of Tesco Delivery Drivers' Been using the service since the start of Covid Lockdown and will continue to use this great service. Many Thanks! ”

- Keith

“ When food items are in stock, Tesco delivery is very good and reliable, with friendly and helpful staff as well as various home delivery options. ”

- Susie

Tesco Direct Reviews

Delivery - Fast