Tesco Direct Reviews

3.2 Rating 2,134 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,134 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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How do I contact Tesco Direct?

Helpful Report

(3 weeks ago)

You can contact Tesco Direct by Email, Telephone and Live Chat.

Helpful Report

(3 weeks ago)

79.63%

Industry Average

“ The Customer Service is first class. ”

- Susie

“ The online customer service was amazing! I was able to find everything that I needed online, definitely ordering from there again. ”

- Anonymous

“ I had the pleasure of being served at the check-out by a lovely polite young lady, Olivia, in the Tesco Extra store in Leyland. Her politeness and smile was lovely. I have always found the staff at the store very helpful and Hazel on the Customer Service needs a mention too. Thank you Olivia and Hazel for making my visit to the store delightful. ”

- Christine C

Tesco Direct Reviews

Customer Service - Good