Tesco Direct Reviews

3.2 Rating 2,194 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,194 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Tesco Direct deliver? How long does Tesco Direct take to deliver? Does Tesco Direct deliver on time? How is accuracy and good condition of items delivered by Tesco Direct?

Returns

Customer Service

How can I contact Tesco Direct? How quickly does Tesco Direct resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Tesco Direct.

How do I contact Tesco Direct?

Helpful Report

(1 week ago)

You can contact Tesco Direct by Email, Telephone and Live Chat.

Helpful Report

(1 week ago)

87.50%

Industry Average

“ At my age now, I have the majority of my home shopping delivered. I have found Tesco to be the best provider for this service. Their delivery of goods for my home are excellent, every item is always correct and alternatives are provided to make sure all my order is provided, their deiivery service drivers are always polite and friendly and very helpful, I highly recommend this Company to all.👍 ”

- BRIAN Jacobs

“ Clare customer service today was absolutely great,very understanding. Went that extra mile to help and sort my bill out ”

- Sean mizon

“ Ray from Tesco Super Store delivered my order today 03/05/2024 and I rate him as outstanding . I have to say all the drivers, are always polite & friendly and so helpful. Any problems, with your order, they rectify immediately. 'Well done all of Tesco Delivery Drivers' Been using the service since the start of Covid Lockdown and will continue to use this great service. Many Thanks! ”

- Keith

Tesco Direct Reviews

Customer Service - Good