Tesco Direct Reviews

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Customer Service

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How do I contact Tesco Direct?

Helpful Report

(1 month ago)

You can contact Tesco Direct by Email, Telephone and Live Chat.

Helpful Report

(1 month ago)

87.50%

Industry Average

“ Tonight I shall raise a glass to Shaun and take this opportunity to thank him officially for his service and dedication - I hope that the company will also - thank you Shaun . ”

- John A Guest

“ At my age now, I have the majority of my home shopping delivered. I have found Tesco to be the best provider for this service. Their delivery of goods for my home are excellent, every item is always correct and alternatives are provided to make sure all my order is provided, their deiivery service drivers are always polite and friendly and very helpful, I highly recommend this Company to all.👍 ”

- BRIAN Jacobs

“ Clare customer service today was absolutely great,very understanding. Went that extra mile to help and sort my bill out ”

- Sean mizon

Tesco Direct Reviews

Customer Service - Good