The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 4.00

4.0 Rating 1,209 Reviews

75 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

4.0

Based on 1,209 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 21st December 2025

Lilia

The AA Driving School 5 star review on 7th December 2025

Anonymous

The AA Driving School 5 star review on 25th October 2025

Srivallikanthan Kajeevan

The AA Driving School 5 star review on 8th October 2025

237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I passed my driving test with only one minor. David Meredith is a brilliant instructor. He is so patient and calm. I would recommend him to anyone that’s wanting to learn and get on the road asap. I am so grateful for his support and knowledge throughout my lessons.”

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Posted 1 year ago

“Booked these guys for my 17 year old son, wish I hadn’t, Charlie Brown really should give up being an instructor and just concentrate on his peanuts.”

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Posted 1 year ago

“Hi all, a little update: I just want to reiterate how much I recommend my instructor Faisal Anwar, who had helped me a lot not only to prepare for the exam which I successfully passed in June, but also in developing a driver’s decision making mindset and becoming independent in driving in a very short time. Faisal is a very sincere person who genuinely cares about the pupils, and people I have met in my neighbourhood who Faisal taught say the same. Many thanks and totally recommend learning to drive with Faisal!”

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Posted 1 year ago

“If you’re looking to do a driving instructor training course, AVOID, choose another company. I paid £1800 for the instructor training course. Unfortunately they did not have a training instructor in my area to teach me. I tried to contact Dave Harvey and my appointed account manager Stu Buckley, only to be ghosted. I passed part one, then when I was looking to start training for my part two and three, they could not provide me with a training instructor, saying that the instructor in my area no longer wanted to do it and they did not have an adequate replacement. Promising me that as soon as they could train another instructor up they would get back in contact with me, that was nearly 2 years ago. I’ve since asked for a refund, only to be Ghosted yet again. Very cowardly and unprofessional way to handle the situation. They don’t even have the common decency to answer any of my emails or messages. Avoid like the plague.”

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Posted 1 year ago

“When I did my first lesson, the instructor was lovely. But subsequently stopped taking lessons for personal reasons. Was told that lessons would remain on the account (it's was recorded as hours of lessons that I could take). Couple of years later, turns out my lessons aren't there anymore due to a system change. I would have also had to pay extra to account for the change in the driving lessons going up. They couldn't not transfer the lessons to a new account either. Not accommodating at all after speaking to multiple people. Would not recommend.”

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Posted 1 year ago

“I have passed my driving test today.My driving instructor, Jesuthasan (Raj) has done everything possible and impossible for me to pass. Due to his professional skills and commitment to what he is doing, I turned from the person who had 0 driving experience to the person who has passed the test confidently. Thank you Raj for your patience and expertise. And thank you AA for a wonderful experience.”

The AA Driving School 5 star review on 8th August 2024

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Posted 1 year ago

“Passed my driving test today with only 5 minors. Have to say my instructor Anthony Marshall was amazing with the preparation before my test. He explained each procedure very well as well as giving good advice for general driving which I will take with me through life.”

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Posted 1 year ago

“I recently passed my driving test thanks to my amazing AA instructor Zahid. His patience, clear instruction, and encouragement made all the difference. Each lesson was tailored to my needs, focusing on areas where I needed improvement. Zahid’s calm demeanor and thorough teaching style helped me feel confident and well-prepared for the test. I highly recommend them to anyone learning to drive. Thank you Zahid, for helping me achieve this milestone.”

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Posted 1 year ago

“AA driving school helped me pass my test and made me happy thanks to my driving instructor Jesuthan Rajkumar (Raj) The best driving instructor, so patient and helped me build my confidence dramatically on the road. Thanks to him I was able to pass my test 1st time!!! I’m so grateful to have had him as my instructor and I recommend him to everybody!!”

The AA Driving School 5 star review on 6th August 2024

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Posted 1 year ago

“Freddie was my instructor was very nice , very calm, positive attitude, friendly nature,I enjoyed during driving, everyone prefer like this type of instructor, communication and body language is important instead of speaking language Thank you so much for your support.”

The AA Driving School 5 star review on 5th August 2024

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Posted 1 year ago

“I managed to book two lessons (each 2h long) with a driving instructor in which I tried reaching out to the driving instructor to confirm those dates. It was not until the day before the 1st lesson that the instructor said he did not want to take me (as I told him I was not planning to go with him for the test). I have tried previously to ask the customer service for getting other means of contacting the instructor, such as requesting his email in order to facilitate the communication in which the customer service team did not provide me with. It turns out that by the time my instructor cancelled the lesson; I was not even eligible for getting any kind of refund for that lesson. I find it very disheartening that I am not getting any compensation what-so-ever, given that I was the one to reach out to my instructor. I get that there are terms and conditions which goes under the booking policy, however the fact that I did try to reach out to him to arrange these lessons, then another time again in which he decided that one of the closest driving test centres to SW5 was not under his coverage the day before our lesson (again – in which I contacted him to arrange for) and then him cancelling is just not something I can take full accountability for. Again, I tried to seek customer service support, to no success, in which the agent kept telling me that it did not matter as the 48hrs cancellation had passed. Again, the cancellation did not come from my end. I had tried to reach out to my instructor before (in which the message did not pass through, however, something I was completely unaware of) and the fact that my instructor just said that he would not cover the area of where my test was, felt very, very unprofessional and disappointing. Now I have been trying to chase up the case, but they have been ignoring my emails ever since April and I have not yet heard back. Very, very disappointed in how they are operating their customer service and would not recommend anyone with booking instructors under the AA.”

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Posted 1 year ago

“Very bad experience. They really need to teach there instructors to be better at customer service and no argue with the customers”

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Posted 1 year ago

“Anthony Crowton was a lovely instructor he was kind and very patient.He made me pass my driving lesson first time I just want to thank him a lot.It was a good lovely experience with him.”

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Posted 1 year ago

“I recently passed my driving test, and I owe a significant part of my success to my driving instructor, Aiden Thompson. Aiden's professionalism and calm demeanor were instrumental in my preparation. Not only did he equip me with the necessary driving skills, but he also provided invaluable emotional support, helping me stay calm and confident during the process. His patient and encouraging teaching style made a world of difference. I highly recommend Aiden to any student aiming to pass their driving test. Instructors like Aiden are a true asset to AA.”

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Posted 1 year ago

“First Instructor kept me waiting an hour and never turned up. I had taken an afternoon off work for a 2 hour lesson. I had to pay more to book somebody else, The agent asked which slot and date i would like and took my payment and said it was all done. I then waited a week for my next lesson, that day has come and i'm sat here again waiting and nobody has turned up. The AA agent tried to argue to say it wasn't confirmed and argue with me! This is the most shocking experience i've had in a while. Would not book here!”

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Posted 1 year ago

“Passed first time, my instructor was Felix. I was incredibly nervous initially, and thought I would never be able to learn how to drive. Felix really put me at ease, was very patient and a naturally calming person to be around. I passed my first test after 40 hours instruction. I am over the moon, and can not recommend this instructor enough. If you are of a nervous disposition especially, this is the perfect instructor for you, he WILL get you on the road. Give him a go!”

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Posted 1 year ago

“Females DO NOT USE an AA driving instructor. Mine flirted with me over and over even after asking him to stop. When we complained, they denied it. Disgusting”

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Posted 1 year ago

“All good reviews are from Ethnic minorities. One star from English. AA driving school is a rip off. Complaints department useless. 30 hours driving lesson paid,23 hours driving, no basic knowledge on hand brake starts, bay parking, parallel parking, reverse gear, roundabouts, or junctions. Took 4 hours to get into 2nd gear.”

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Posted 1 year ago

“my first AA experience was not so good! but then i changed my instructor to Kajanraj Thavayogan, he is patient and did not miss a single detail, i learnt so much from him and i would recommend him for everyone! thank you so much again for being an excellent instructor and giving me confidence to pass my test!”

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Posted 1 year ago

“My instructor Ahmad Zia was an amazing instructor. I’m really happy that I had him as my instructor. He was always on time, always had a positive attitude and he was never late. He always made sure I understood everything and although I got told off by him many times I am very grateful for everything as he taught me a lot and I am now very confident in driving which has led to me passing my test. I highly recommend him for anyone else wanting to pass their test as he will tire himself and makes sure you are ready and will go over the areas you are not good in multiple times until your confident. I could not have had a better instructor than him.”

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Posted 1 year ago

The AA Driving School is rated 4.0 based on 1,209 reviews