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The AA Driving School Reviews

4.1 Rating 1,429 Reviews
77 %
of reviewers recommend The AA Driving School
4.1
Based on 1,429 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read The AA Driving School Reviews
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Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 2nd July 2026
Luke
The AA Driving School 5 star review on 1st July 2026
Jialin
The AA Driving School 5 star review on 30th June 2026
Zafer Erdogan
The AA Driving School 5 star review on 14th March 2026
Arnold
The AA Driving School 5 star review on 7th March 2026
Anonymous
The AA Driving School 5 star review on 6th March 2026
Carmen
The AA Driving School 5 star review on 21st February 2026
Anonymous
251
Anonymous
Anonymous  // 01/01/2019
One of the AA instructors in my area almost caused a serious accident while on a lesson, advising their pupil to pull out and turn right in front of me onto a 60mph main road and causing me to emergency brake to avoid a crash. After beeping, no acknowledgement, no wave, no light flash. Absolutely irresponsible and should not be teaching driving! If this is indicative of the quality of instruction, I don't recommend anybody learn with them.
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Posted 1 week ago
Worst driving school in the UK!! Instructor Husar Husain. being paid for 10 lesson. but didn't show up!!!
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Posted 2 weeks ago
I would give a zero star if it was possible. My driving lessons with Umm e Rahman were terrible and have deteriorated my driving in general and have made me lose confidence. I never learnt anything new from her. I was always upset after my driving lessons with her. This turned into depression, and I stopped practicing. I strongly advise not to book driving lessons with her.
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Posted 4 weeks ago
Rude instructor (Mohemmed Akbar, Glasgow), swore at me on more than one occasion when asked to stop he cancelled all my lessons 4 weeks before test. The AA do nothing to protect customer, 2 complains logged with AA with no response. Clearly don’t give a toss as long as they’re getting money. Do yourself a favour and use your local instructor and don’t give this massive brand any more money. Happy to say I went to a different instructor and passed without having to rebook.
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Posted 1 month ago
Would give 0 if I could. Day before test my instructor refuses to turn up for lessons or test. AA says there's nothing they can do and no instructors available so I am forced to miss my test. Must now re-sit theory and wait another 9-18 months for a test slot... thanks very much AA, my kid is super happy we'll be without a car for another 12+ months, well done!
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Posted 1 month ago
Bad instructor, had to change due to him shouting
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Posted 1 month ago
Avoid the AA/BSM driving instructor franchise - I am an AA driving instructor, but I am only continuing with the AA, given I am under a contract that is very much in the favour of the AA, meaning I can't leave. Although I am a customer of the AA as a franchisee, they do not treat me like a customer, with all policies favouring the AA. Even when a fine is picked up, they charge a signifcant administration fee and take the fine out of your income, giving you no chance to defend yourself. This is just one of so many unfair situations the AA put you in as a driving instructor. My recommendation to anyone looking to be a driving instructor - avoid the AA and BSM, which is one of the same. In hindsight, I should have gone down the private route and avoided the PDI route altogether with a franchise, or get another private ADI to sponsor me so I could earn while I learn. The online and practical training is largely terrible. Please be aware that the pink PDI licence is unlikely to last long enough for you to take your ADI part three, if you take more than one attempt to pass. This is something the AA don't make clear.
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Posted 2 months ago
Had 6 lessons 3 of which were cancelled, one 30 minutes after it was supposed to start, and for the remaining 3 the instructor was significantly late. Spent the 3 lessons that actually took place doing circuits round a housing estate in 1st gear.
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Posted 3 months ago
What a waste of money, the driver asking personal details and aggressive when talking
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Posted 3 months ago
I paid £800 up front. I was 18 so this was a lot of money. I had 4 lessons, but the teacher wouldn’t allow me to be behind the wheel because I ‘wasn’t ready’. I mentioned this to friends and they told me this was not normal. The teacher made me feel on edge and unsafe. He said that he was an ex police man and told me weird stories like if I press the button on a road crossing that the police were tracking my finger prints and would know my whereabouts. So weird. I reported this to AA, who told me it’s nothing to do with them. They don’t provide lessons, they only facilitate the lessons and take a cut. Therefore I couldn’t get my money back, or change to another teacher. Awful experience. Taking advantage of young people and taking Zero responsibility for their welfare. They wouldn’t give me a refund.
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Posted 3 months ago
Unexplained attitude from the instructors .. it happened 2 times that the instructor cancel my sessions and remove me from the system without any kind of discussion!! I don't recommend!
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Posted 3 months ago
Sons first lesson booked with Steven Roberts. He pulled up in an area not visible to my home. Waited 15 minutes, and left. Didn't call or message that he had arrived. Unprofessional and cruel
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Posted 3 months ago
I used AA Driving School between November 2025 and April 2026. My experience was significantly affected by issues with an assigned instructor, and although AA eventually provided a financial resolution, the overall situation caused substantial disruption over a prolonged period. The most serious issue was that I was repeatedly asked to make additional “top-up” payments outside of the AA booking system for lessons that had already been prepaid at an agreed rate. These requests were made both in person and via written messages. I later raised this formally with AA, who confirmed in writing that no additional payments should have been requested and that prepaid lessons should have been honoured at the agreed rate. I also experienced repeated short-notice cancellations, including cancellations with less than 24 hours’ notice, as well as occasions where there was little or no communication regarding scheduled lessons. This created ongoing uncertainty about whether lessons would proceed. During lessons themselves, I had concerns about the consistency and professionalism of instruction. This included limited engagement during some lessons and instances where the instructor was using their mobile phone while I was driving, which I found distracting and concerning as a learner. As my practical test approached, previously discussed support for the test was withdrawn, which required me to arrange an alternative vehicle and preparation at short notice. By that stage, I had already structured my learning around those arrangements. I also encountered an issue with AA’s booking system. I had been informed that a price increase would take effect from 1 March 2026, but when I attempted to purchase additional lessons on 27 February 2026, the higher rate had already been applied. This prevented me from securing further lessons at the previously stated price. After a lengthy complaints process, AA confirmed that the instructor’s handling of pricing was not in line with their expectations. They refunded my unused lesson balance and made an additional goodwill payment in recognition of the disruption and inconvenience caused. While I acknowledge that AA ultimately provided a financial resolution, the complaint handling process was slow, required repeated follow-up, and several substantive points were never fully addressed. No suitable replacement instructor was identified locally, which compounded the impact given the proximity of my test. Based on my experience, I would strongly advise learners to keep detailed records of all bookings, prices, and communications, and to ensure that all payments and arrangements are kept strictly within the official platform.
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Posted 3 months ago
If I could give it no stars I would. this frist lesson i booked for my 17 year old was cancelled by email a few minutes passed midnight on the day. The next was a no show and the instructor did not answer his mobile phone, the only way to contact the AA was through an online chat which I did. They also tried to contact the instructor but had no response. on the system it showed that the lesson had been rescheduled for an hour later. Again the instructor failed to show up. Another long online "chat" and I was no further forward other than they would respond in 48 hours. I have received no response. The only way I can get a ull refund ids through the account however the lesson on 7 April is shown as having happened. There is no phone number to call and speak to a person. I am now engaged with another online chat to try and get it sorted so I can get my money back and find a reliable instructor. The AA's answer is that they are self employed. I expected more from the AA.
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Posted 3 months ago
My driving instructor didn't turn up for the lesson. I contacted him and he didn't reply. I can't find anyone to help me sit my test now...
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Posted 4 months ago
I was driving round the Fox Hollies roundabout and was cut up by the driving instructor with the number plate AJ62 CSV driving a black Peugeot. Dangerous driving! Bad example for a driving instructor to set!
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Posted 5 months ago
AA driving school unfortunately was a terrible experience. It is expensive and a good name so i expected quality for my son , but this was not the case. The first instructor did not teach basic things like looking in your mirrors and seemed to spend most of the time eating and not doing manoeuvres. He then told my son he was ready for his test when he was not , which we only found as he went into hospital so we had to swap to another instructor who said he was not ready at all. Had to then put back his test too last minute to get my money back and had a huge problem getting another test for ages. Overall terrible. Have complained but after one initial reply they have not responded to my emails. Do not use them.
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Posted 5 months ago
I was having driving lessons for over a year that was all fine,then after Christmas my driving instructor kept cancelling my lessons,she knew I had a test coming up in March,didn't even put me in touch with another instructor,so not a very good service at all,would not recommend the AA.
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Posted 5 months ago
Awful customer service, no means of contacting by phone (very restrictive hours) last minute cancellation of first lessons, instructor rude, defensive and aggressive. Had to get a refund
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Posted 6 months ago
Stay away. They ruin your day and don’t even show up for appointments.
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Posted 6 months ago
The AA Driving School is rated 4.1 based on 1,429 reviews