The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 4.00

4.0 Rating 1,205 Reviews

75 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

4.0

Based on 1,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 7th December 2025

Anonymous

The AA Driving School 5 star review on 25th October 2025

Srivallikanthan Kajeevan

The AA Driving School 5 star review on 8th October 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prevent learn from this AA driving school at all cost: The instructor tech me for 15 lession , then stop teaching, gave me 1 lessons each time only, when I book2, then let me drive on the other day, he owned me 1 lesson, until I complained to the company. Don't trust this school”

Helpful Report

Posted 1 day ago

“Got my daughter to start her lessons with aa , and what a waste of money , her instructor jalal in walsall was shockingly useless , my daughter had 20 lessons and all she did was go round in circles, never drove home or pulled off from the house , when I asked what's going on he said , shes not confident enough yet , after 20 lesson ??? So I got her with bsm , and first lesson he took her on islands , doing right turns and tried parking ,and she even drove back home , instructor said he didn't understand why she wasnt allowed to do what she did with him , my reply was he was robbing us blind. So avoid aa at all costs and go with others”

Helpful Report

Posted 6 days ago

“The instructor was very rude and smelled really bad. He also made me stop for petrol 20 minutes into mu lesson. Avoid AA it's obviously a scam, they don't vet their instructors and only want to sell you more sessions.”

Helpful Report

Posted 1 week ago

“Worse company do to driving lessons with and I truly recommend to avoid this instructor called EMMA FIDGETT as she always tends to cancel the lesson and reschedule, always be late and have a smoke break between the 2 hour lesson, and to me she would waste about 30 minutes of my 2 hours lesson which isn't fair. One day when I had a lesson I waited outside for almost half an hour and in the end she did not show up. I contacted the company about this the same day and told them how I've been waiting and how she s always been late and wasting my time, then when I made the complaint they made me wait for a response back as the company had to talk to her about it as well and I NEVER got a response back from them I HAD to contact them about it and ask for an update, as they completely forgot . And when I called them I explained to the lady I got transferred to that I've been waiting for a response back and told her my issue again she then said that there is a note on my account says that the instructor replied , saying that she had to wait about 20 something minutes but I didn't show up so she just left. The lady on the phone then said she can't do anything and will transfer me to the complaint team which I had to wait over 3 weeks to get a call back from them. I answered I told them how I want my money back from that one lesson and how it isnt fair what happened to me, then they said again that they can't do anything as the instructor doesn't want to refund me the money. Took soo long to get an answer back just for them to say that they cant help😀. I also mentioned to them how I have cameras outside the house and will send them as proof that the instructor never showed up but again they said they couldn't do anything about. Yeah so honestly this is the worse company to ever have driving lessons with, and the people that are supposed 'try to help' not doing anything and is taking weeks for a response from them. Just avoid it at all costs”

Helpful Report

Posted 2 weeks ago

“I bought 6 hours of lessons in advance, but only 2.5 hours were delivered. Each lesson was supposed to last 90 minutes, and my son arrived 15 minutes early each time — yet lessons ended after just 1 hour and 15 minutes. I have proof of this on my phone. When we raised this through AA’s chat, the instructor (Oliver Hancock) denied the claims privately, which felt unprofessional. I first contacted AA on 3rd November and have had no response. We’re requesting a refund of the missing 3.5 hours. Based on this experience, I do not recommend AA Driving School.”

Helpful Report

Posted 2 weeks ago

“My instructor Umar Cheema was one of the most unprofessional instructors I’ve ever had, for 30 mins of my lessons he would spend it on the phone and then drop me off home 15 mins before my lesson ends when I should be entitled the full 2 hours driving time. As I am driving he spits out of the passenger side window and blames it on a build up of flem but thats unhygienic. Also sneezes and coughs without closing his mouth so for the majority of lessons I felt really uncomfortable. Even so I didn’t want to write a review however the worst is still yet to come. I had my exam on the 11/11/25 and I booked him off 2 months in advance, 3 days before my test he then tells me he has double booked me and told me to book a new exam when the next available test was in April. This then left me to pay £240 for a short notice instructor to let me do my test and use his car. After doing the test I passed and he didn’t even send a text to make sure that everything went ok which kind of hurt considering even though it’s a job I thought he would’ve cared. My advice would be to never book with this AA school as driving is expensive enough and the unprofessional approach will cause you to spend more money as they don’t care about their students.”

Helpful Report

Posted 3 weeks ago

“I fell in within less and 48 hours and as soon as it was reasonably practicable to notify the instructor I did. I asked to reschedule and he said there’s nothing that could be done. Said AA was gonna charge him and that there was nothing he could have done. Well I’ve been in contact with AA and have been notified that my instructor (the one that couldn’t do anything, yes that one) charged the class so there wasn’t anything AA could have done their end. Very unprofessional, and unethical and I will not be booking Sanjeev again.”

Helpful Report

Posted 4 weeks ago

“Avoid if you expect professionalism from a driving school and instructor!! My instructor, Nazira Zaker, arrived over 10 minutes late for my first lesson and made up a story about a “roadblock” to justify not reaching my building — the road to my pick up address was completely open. She then asked me to walk to a different location and was rude and abrupt about the fact I’d contacted the AA to understand where she was and why she was late. I didn’t receive a genuine apology, only attitude and aggression. I didn’t feel comfortable proceeding with the lesson, yet the AA have refused to issue a full refund and are instead acting like this was my choice. It wasn’t — the service simply wasn’t delivered properly. Really disappointing and unnecessary stress.”

Helpful Report

Posted 1 month ago

“Terrible Experience, Instructor can cancels and changes driving time last minute with no penalty whilst we as students has to give up to 40 hour notice or lose the lesson time money, Tried to request refund on lessons that I was not informed about due to the confirmation being sent to spam and the instructor did not send confirmation through other means (text or phone call) they did not refund me. Explicitly emailed and said I could only take lessons Wednesday-Fridays but for some reason they booked a date for Monday. Amongst that I felt the instructors instructions/coaching style was belittling and unclear and their car smelt of cigarettes and vapes. Very Unprofessional Instructor and very poor student experience.”

Helpful Report

Posted 1 month ago

“Instructor dropped my daughter from his lessons due to cancellation due do illness on just 2 occasions with ample notice given a rebooked for different days . No reply from him regarding the issue even though cancelled 3-5times himself with 1 hours notice . not refunded back all hours with no response to calls or messages . Also instead of filling out my daughter progress report when asked on the aa app desided to bad mouth my daughter driving to other students unaware that the students were frends with my daughter . Now been high and dry regarding lessons with the aa as no instructors available for months around us . 10 hours in and she didn’t realise the she needed to press the accelerator to move forward …. Would not recommended.”

Helpful Report

Posted 1 month ago

“had 2 instructors one always cancelled the other never showed would not recommend”

Helpful Report

Posted 1 month ago

“I booked an instructor for pass plus. He didn’t even realise I’d booked for pass plus. I had to tell him. He also smelt really bad so I didn’t bother continuing and I’d fully paid up front. It’s a franchise so I guess they don’t have much control over the standard on instructors. I’m sure they’re not all that bad.”

Helpful Report

Posted 1 month ago

“Avoid Karen Begley, at least if you’re a foreigner driver who wants to learn how to drive on the UK. Karen made me feel judge as soon as I entered the car, even before switching seats — by asking inappropriate questions on how many hours of lesson I had with a professional instructor before passing my test, even after telling her about my driving routine in my home country AFTER obtaining my license. She would complain more than once that weekends are busier, making sure she would repeat that in different ways because by then she already decided I was the foreigner who didn’t speak English well and didn’t know how to drive, to the point that I had to justify myself by telling her that I work full time and can’t do other days. In general, she would repeat things several times with different wording because of her assumptions. I really value an empathetic approach, which she clearly didn’t have, so I’ll admit I didn’t give my 100% in what was a new situation to me, but she made sure to make it worse despite her apparent polite manners by asking even more inappropriate questions. Specifically, she asked me if I passed my test at the first attempt and asked if I used to drive on my own and had my own car back in my country (which I already told her I did). After the lesson, she asked me again if I used to drive in my country because to her I looked like a learner. Not satisfied by an affirmative answer, she had the nerve to ask me if everything went well when I used to drive back home. Again, not satisfied by an affirmative answer, she went to her lowest pint by telling me:”Don’t blame it on driving the opposite way you’re used to, I did that too and I didn’t have your problems.” After that she heavily implied it’s easy to pass the test in my country by saying she doesn’t know the standards there because she’s never driven there. Icing on the cake, when I politely told her that although I expected I wouldn’t be ready to drive on my own in the UK after just one lesson, I was taken aback by the rest of her general comments, she got annoyed and defensive and told me:”so you think it went well today?”. She cut the conversation short because she thought I would break down in front of her instead of voicing a different opinion, poor frustrated woman.”

Helpful Report

Posted 1 month ago

“After completing 5 lessons (10 hours) with Kijann, I was very pleased to finally start driving. He’s an absolutely lovely instructor — great conversations and a genuinely nice person. However, for £300, I felt that only learning how to move off, stop, and turn left or right wasn’t quite worth it. I completely understand that Kijann is new to the trade, and that’s perfectly fine, but friends and family did mention that I wasn’t getting much for the amount I was paying. Because of that, I decided to switch to a different driving school — and after just one lesson, I was already driving in third gear, tackling busy junctions, and going around roundabouts. Honestly, Kijann is a great guy, but the progress just wasn’t there. Being told I was a “hard student to teach” and then hearing from my new instructor that I’m an “easy learner” really showed me the difference. Now I genuinely feel confident that I’ll pass my test by January.”

Helpful Report

Posted 1 month ago

“Audrina Daniel-Prince, AVOID THIS INSTRUCTOR!! She is dishonest, rude and unreliable. Taking smoking breaks within paid lessons. After months of lessons and arranged driving test day, she changed her mind and said I was not ready for the test. After charging for the car, for the test day. Audrina is a time waster and has no respect! DO NOT USE THIS INSTRUCTOR UNLESS YOU WANT TO WASTE YOUR TIME AND MONEY!!!”

Helpful Report

Posted 2 months ago

“Elvis Tait was driving instructor for my child…he had 4-5 lessons with her.. I didn’t know you wasn’t allowed to answer the phone whilst teaching driving…I was surprised because Elvis answered his phone EVERYTIME telling people he would call them back or if they can call him back. He also was very complimentary to my 17 year old daughter, telling her her hair looks really nice as he said he recognized she did her hair differently on the the 3rd or 4th lesson.. this made me very uncomfortable but we thought maybe he was trying to make her comfortable.. weird but he is old so I pushed it aside .. the next lesson-last lesson because I cancelled him was the moment when my child was on a main road at traffic lights and the car was silent and Elvis said to my child from nothing something like ‘did you know there are 50 states in the USA and 30 out of 50 of them states it’s legal for 11 year olds to get married’… i intervened in the conversation as I didn’t think it appropriate to have that conversation with my child and asked him of his thoughts in which he stated he thought it was too young for an 11 year old to get married, he stated that it’s even too young for 19 or 21 or 25 year olds to get married.. which I found very weird considering he is putting an 11 year old In the same bracket as an adult.. it just felt like grooming behavior and I am very glad I was there to protect my child from this disgusting conversation and any future inappropriate conversations. I told him at the end of the lesson that the conversation was inappropriate, I didn’t need to tell him what part, he knew already and he apologized..although Elvis introduced himself using Good To Go driving school, I had actually booked him via AA DRIVING SCHOOL. we changed driving instructor to another AA instructor.”

Helpful Report

Posted 2 months ago

“Danielle Devshi in Birmingham is hands down the most appalling driving instructor I have ever encountered or heard of. Quite how she is allowed to teach I'm not sure. I went for a refresher lesson with her after several years not driving, and I told her I was nervous. She was playing with the pedals constantly even when I was driving very slowly. She would break for us coming up to junctions so that I was stopped several feet behind the line and then asked me to do my observations and pull off. She absolutely freaked out and shouted at me when I tried to change down from third to second gear - admittedly I didn't need to and the car probably would have jerked slightly but this was not dangerous. I have no idea how she manages with beginners in the car when inevitably they do make mistakes. She has completely shattered my already low confidence and I am still working up the courage to find a new instructor.”

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Posted 3 months ago

“They advertise £25/hour driving lessons if we log in with our driving lessons account, but apparently I live in an area that doesn't qualify, so I can't even register to get one of these awesome accounts. When chatting to a consultant the robot first asked me for my full name, email, postal code and even my birthdate! Enough information to identify whether or not I qualify for a good rate or not. So obviously my English name or overpriced rental region doesn't do me any favours.”

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Posted 3 months ago

“Second lesson did not stop to explain. Over steered hit curb. 2 tyres blown instructor took eye of road and left it to late to break. Left me in a industrial estate to get home. Refused refund as she lost work while waiting. She instructor she became rude and raised voice making me panic even more. Kelly harris not good.”

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Posted 3 months ago

“I have booked a lesson with an automatic instructor, I have had past instructors but due to personal circumstances I’ve had to look for a new one. Hearing good things about AA I booked with this automatic instructor. He was awful! He spent the whole lesson throwing sexist, hurtful comments at me about my appearance and where I lived. He made me feel so uncomfortable the whole lesson and was so unprofessional. When I called AA to make a formal complaint they said there was nothing they could do about it and the woman on the phone was dismissive and rude. DO NOT RECOMMEND!”

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Posted 3 months ago

The AA Driving School is rated 4.0 based on 1,205 reviews