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The AA Driving School Reviews

4.0 Rating 651 Reviews

75 %

of reviewers recommend The AA Driving School

Company Reviews

4.0

Based on 651 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 26th April 2024

Ranjithkumar Annadurai

The AA Driving School 5 star review on 26th April 2024

Ranjithkumar Annadurai

The AA Driving School 5 star review on 25th April 2024

The AA Driving School 5 star review on 25th April 2024

The AA Driving School 5 star review on 22nd April 2024

The AA Driving School 5 star review on 20th April 2024

Hannah Kirkpatrick

The AA Driving School 5 star review on 16th April 2024

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first lesson was fine, The second lesson he text me, his Bank details and a list of the new prices. He was clearly trying to undercut the AA driving school, then he said to me I'm not trying to trick you but that made me feel really uncomfortable and I wanted to cancel but obviously where I didn't read the fine print. You can't cancel any lessons within 48 hours so I ended up losing a bunch of money plus the time I booked off of work..”

Posted 3 days ago

“Book a Pass plus for my son with you .and you instructor informs me does not do it paid my money”

Posted 3 days ago

“The AA is a Waste of time paid for 20 lessons 2 lots of tens and keeps on cancelling. Can’t get continue lessons everything done on the computer you can’t speak to anyone they just take your money Warning, don’t use them”

Posted 1 week ago

“Driving instructors are awful, cancelling lessons at 10 minutes notice on many occasions.Parking the car to tell me the driving test is not appropriate to speak about but isn’t this the whole point of learning to drive. I requested to understand why and i was sent graphic text messages from my instructor. The customer service team also thought this was appropriate and did not provide a response for at least a month which was NOT dealing with the issues raise. AWFUL and would not recommend.”

Posted 1 week ago

“I booked Morden’s AA Driving School Instructor for my driving exam and 4 weeks prior to the exam he calls to say I need to book more lessons with him and then “maybe” he’d let me use his car for the test. Pure blackmail to make me pay for an unspecified number of lessons and claim he has discretion over when I’m ready or not to use his car. Avoid at all costs, unbelievably unprofessional & dishonest. I told the instructor this didn’t make sense and I would contact AA about it. He promptly cancelled the session I had booked for my driving exam, leaving me with no car to use just weeks prior to the exam.”

Posted 2 weeks ago

“AA driving school is wrong in so many ways, first one of your instructors arrived for a lesson cutting the corner of the street and drove at over 20 mph limit hare in Wales, along the street to his appointment, a didn't see the car leave but I did see it return with the student at the wheel, going way over the speed limit, if this is the way your instructors lead by example or allow the student to drive then it's a sorry state of affairs. So I guess the AA can get your licence quicker by skipping the best practice driving and going straight to the bad habits.”

Posted 2 weeks ago

“Liar , evil and corrupt people. Customer services did everything to defame my character and humiliate me with their lies ; Paula , an agent is an Evil who did everything to stop me from having the driving lessons for free which I was entitled to. I just pay that the Lord , one day will cast out all of the out of the word !”

Posted 3 weeks ago

“Stay away from the AA driving school especially the Manchester area. Terrible experience for my child who is 17 years old. Promised lessons from August 2023 last year. Samina based in Cheetham Hill driving instructor, promised lessons October, November, December then January 24. No communication to say she couldn't do the lessons. As of March 2024 made an official complaint about all their lies, not offered one lesson. Paid for an intensive course from a more reliable company, she passed in 12 weeks! Not one no show. Absolutely dire and want to warn others to go elsewhere.”

Posted 3 weeks ago

“Very rude instructor from Dartford/Greenhithe area name of Anthony. Will not be using them again.”

Posted 3 weeks ago

“Never join their ADI training to become an instructor..their trainers are ok but the AA as an organization is useless. They claim to have in-depth knowledge about DVSA ..but they are completely incompetent...”

Posted 3 weeks ago

“I wish I could give zero stars! My driving instructor was called Gopal Dey. We did a 2 hour session and all he did was shout. He called me stupid and said that I did not have a brain. This has to be the worst driving experience I had so far as I just ended up with a headache from the his shouting and did not learn anything. Very shocking behaviour. It was a waste of time and money!”

Posted 3 weeks ago

“I would give zero stars if I could. Paid £500 upfront, first lesson cancels an hour before. Second lesson a no show and ‘cancels it’ 48 hours after he should have turned up to teach my son. Absolutely shocking behaviour snd no returned calls. No etiquette or terms and conditions to protect the consumer. Ok not to show up but we round be charged for less than 48 hours cancellation. It’s do poor they don’t even cancel! Rogue traders cord to mind.”

Posted 3 weeks ago

“Had one lesson with Omar and then he goes on holiday for 6 weeks. He doesn’t communicate well with me at all, confirming lessons or even telling me I have to book the lesson before hand. Does not accommodate on days I am available, I have to book according to his schedule. When I booked my lesson, I get a text saying it’s too far for me to come to do the lesson, if you can’t do my postcode then why did you put yourself for the postcode and then I paid for the hours. Never again , don’t waste your time.”

Posted 1 month ago

“Did approximately 40 hours with Kien Fung. I was just driving him around. He wouldn’t even tell me basic things like checking mirrors before turning. No planning, no preparation. Waste of time and money.”

Posted 1 month ago

“The instructor shout at me, ask me to improve my English (I'm not local), ask me to use my brain to plan. Might be I didn't meet his expectations but please...PLEASE don't say "you are NO WAY to drive", it's really rude and will destroy the confidence of the student. He said he lost his patience and stop the lesson, I need to drive back home on my own for 30 mins. Would like to ask if I really bad like he said, why he let me to drive back home for 30 mins (not a short distence). I am still very depressed after this, still thinking about should I give up for learn driving in the future. I share my experience to my friends after every lesson, see how they think and any suggestion for my improve. I try to do better in every lesson but the result is...humiliate by the instructor. If you are a learner, maybe you will understand how sad I am. When I ask AA for complain, they have no reply. AA just sell the student to the instructor and will not follow up! If you are not genius.. please AVOID AVOID AVOID Garbor if you in Guildford. You can stop my lesson but please don't say somthing to knock down a learner. You are a instructor but don't forget you also a learner at the begining. If you cannot help a nervous student and cannot accept student who need more time to improve, please quit your job, YOU HAVE NO RIGHT TO INSULT ANYONE.”

Posted 1 month ago

“The stole my money. Thiefs and scammers!!! The driver never showed up and they charged me for it! Avoidddd”

Posted 1 month ago

“My experience was terrible! I`ll never recommend this AA driving school! I bought 6h from this school and booked my lessons four times!!!!! ALL lessons were cancelled a few hours before the lesson started, with no previous information, no explanation, or anything else. I`ll miss my driving test because there is no more available date! I contacted the company and spoke with three different agents. The first two agents finished the chat without a solution or feedback, the third agent called Musfada was more professional and tried to find another instructor, but no success. I was open to changing the pickup postcode, instructor or anything to have my lessons but no solution...I`ll miss my test! Zero star!!! Zero recommendation, Terrible company”

Posted 1 month ago

“SCAM, SCAM ..do not go there, my lesson was canceld, i didn't reserved refund, thei did that two times. Do not go there.”

Posted 1 month ago

“Worst possible experience with my instructor at AA. Avoid Abdisalam Osman, he is extremely rude, unprofessional and won’t be committed to you or your lessons. Look for much better other instructors elsewhere”

Posted 1 month ago

“My experience with the AA was terrible, I signed up for a decent amount of lessons with Morty safari who was one of the worst and least professional driving instructors you could imagine. He did not provide a high level of quality instruction not informing myself about plenty of things according to other driving instructors have I would have failed for making it very hard for myself to pass. He would not allow me to correct any of my mistakes and would just take over the car whenever anything such a stall would happen etc. He would also go off on frequent rants in the car whilst I was driving the car getting very aggressive towards pedestrians and other road users that he would get annoyed by (when they would do something like cross the road) calling them various farm animals, screaming at them and then would spend ages making farm animal noises whilst I was trying to focus. He also shouted “what jungle did you come out of” towards a black woman jay walking across the street which I could not tell if it was racially motivated or not. This was not the only mildly racist comment he made as he would frequently talk about pedestrians “coming to this country, not speaking English and walking around the street like they own the place”. When contacted the AA they informed me that because it’s a franchisees they don’t really have any responsibility to give me any money back and naturally when they spoke to him he denied everything. They informed me my only option was to pursue legal action which I think is too far for this poor service as it was a completely waste of my money but I do not want to try ruin this man’s life completely. However I would not recommend this service or driving instructor and would recommend people to go through private individual companies. I also don’t have confirmation but from the way my phone call went with customer service I get the impression I was not kept anonymous which considering this driving has my address is very concerning as if I was a more vulnerable I could potentially be concerned for my safety if the driving was frustrated by this which he has shown he has a very short temper”

Posted 1 month ago

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The AA Driving School is rated 4.0 based on 651 reviews