The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 3.95

4.0 Rating 1,033 Reviews

74 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

4.0

Based on 1,033 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 1st June 2025

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible driving school, my driving instructor was constantly on his phone throughout lessons, had a bad temper and sometimes became very rude or blunt. Did not learn ANYTHING in my lessons and didn’t realise quite how bad he was until I change company and instructor. When reported to AA they told me the instructor denied all of this and put the blame on me, they then said unless I have evidence it cannot be investigated. What evidence would I have? I’m not the one that has a phone on during the driving lesson”

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Posted 6 months ago

“Wot chance have the students got when there instructors cant drive them selves. If you ant to pass your test id avoid these people”

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Posted 6 months ago

“I had a very unpleasant learning experience with the instructor, Salam Khan, from AA. He became aggressively angry easily, which made me, as the learner, very uncomfortable and nervous when driving. By "aggressively angry," I mean he would sigh and make a cold face, or shout whenever I made a mistake. I decided to quit after the first package and joined another driving school. I then obtained my license within a few months. In summary, I found the AA service unprofessional and would not recommend it at all.”

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Posted 7 months ago

“Suddenly my instructor cancelled my all classes without any explanation. When we contact to AA they said instructor is no longer working with them. Even I booked test date it’s next 2 weeks. Moreover they don’t have another instructor. This is not expected from the big brand AA driving classes. No solution I get from them.”

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Posted 7 months ago

“Be aware The AA does not take ANY responsibility for their driving instructors. You pay via their website and the car might have an AA sticker on it, but the instructors are independent contractors. If a problem occurs (which it did in my case) you can expect zero support from The AA and will simply be told that is not their problem.”

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Posted 7 months ago

“Was awarded 40 hours free lessons through motability. Rang, emailed etc, finally instructor got.in touch after ...8 MONTHS! Said he was busy 🤣 passed my test with no lessons In June. His loss of £1000+ 😁👍”

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Posted 7 months ago

“Out of 4 lessons booked , all 4 cancelled by instructor, 2 within an hour of the lesson, other 2 within 24 hours. Waste of time, would highly not recommend”

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Posted 7 months ago

“Avoid instructor Andre Quincani like the plague unless you have money to burn. He will expand his ‘plan’ to include as many lessons as possible. Over a years worth of lessons and still hadn’t covered everything. Wanted to spend 12 hours just on learning roundabouts. AA did nothing about my complaint.”

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Posted 7 months ago

“I have called 3-4 times now and always told Rob Stacey is the one that deals with my area and he will call me back but till this day never heard anything from him. Not great service.”

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Posted 7 months ago

“Driving instructor drip-fed me training to maximise the number of very expensive lessons I was booking. His ‘plan’ would have involved 80 hours if I hadn’t challenge it, including 5 two hour lessons just on roundabouts. Exploitative to the point of fraud. AA did nothing about it when I complained.”

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Posted 7 months ago

“Using a Cardiff AA instructor who's on her mobile phone throughout the lesson, not noticing when pupil's checking mirror then telling pupil mirror should have been checked! asking pupil to stop outside shop so that she can pop in, seems to be dragging out the lessons. Other pupils appear to have had the same experience also.”

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Posted 7 months ago

“Worst driving school. Last instructor was rude and money hungry”

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Posted 8 months ago

“Instructor they assigned has •⁠ ⁠Unclean vehicle •⁠ ⁠Shouting during lessons •⁠ ⁠Eating and coughing while driving Using mobile during lessons After complaints AA is coming with like they are not responsible n all.”

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Posted 8 months ago

“would give zero if i could first lesson booked with Sabir in Bristol for Tuesday morning 0830am, then Monday night around 9pm, he text to say he cant make it and will need to be rearranged, i get that these things happen and was disappointed, however greed for this Sunday at 3pm, and the Sunday at 2.35pm 25 mins before the lesson, he cancelled again. absolutely unacceptable, how can you then trust this instructor again and the AA. warning to you all if you have Sabir George as your instructor, beware he will let you down.”

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Posted 8 months ago

“Beware of Marc Hinton!! Just because you can drive doesn’t mean you should be an instructor. His teaching style left me feeling uncomfortable and anxious to be in a car with him. I would ask him what to do then when he didn’t answer or gave unclear instruction and i did it wrong, i was left being shouted at. He then went on that if my concentration wasn’t there then i should of cancelled my lesson, but i would say it is quite hard to concentrate when you’re on the brink of tears due to his aggressive demeanour. He made me feel anxious when i made errors, when he should be reminded that I am LEARNING how to drive, if I knew how to drive perfectly then I wouldn’t be paying him money to teach me. All in all I felt unsafe in my experience of driving with Marc, do not recommend!!!”

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Posted 8 months ago

“Terrible. Instructor cancelled half of the time with no refund”

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Posted 8 months ago

“Beware of David Linder – Untrustworthy and Unprofessional I had a deeply disappointing experience with David Linder. He required me to deposit money directly into his personal bank account, which felt unprofessional from the start. After making the payment, he repeatedly delayed taking me to my driving test, claiming I needed more lessons, even though I was fully prepared and competent to drive. Despite his promises, he continually found reasons to avoid scheduling the test, leading me to believe that his true intention was to keep charging for unnecessary lessons. I would strongly advise others to be cautious when dealing with him, as his practices appear deceptive and untrustworthy.”

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Posted 8 months ago

“My daughter’s instructor wasn’t fully trained (no part 3) but daughter was NOT made aware which is illegal. He then had an exam whilst she was in the car (after SIX MONTHS of lessons with him being unqualified) and he failed - apparently for the third time, so then he could no longer teach - at this point, she had a test booked in two weeks time! Now she has no car or instructor to take her test. No one has bothered contacting her and we have emailed and messaged on Facebook messenger several times with no response whatsoever. They have removed their phone line for driving school issues and they ignore you online . They owe her money that she paid up front in a block but they ignore us to get it back. They gave her an unqualified person, kept it quiet, left her in the lurch and now ignoring us. She spent over £900 with them! STAY AWAY FROM THIS EXTREMELY UNPROFESSIONAL AND UNSCRUPULOUS OUTFIT”

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Posted 9 months ago

“Driving instructor did not turn up for 30 minutes past allocated time. Could not do lesson as had appointment after so would’ve had to be cut short. AA driving school continues to say the instructor was sitting outside my property waiting but they were not as I was standing outside on the street. When asked for details on her satnav location, I am now being ignored!! Daylight robbery at £89 for 2 hr lesson I never had. Do not use”

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Posted 9 months ago

“I recently had a disappointing and distressing experience with AA Driving School, and I feel it’s important to share it to help others make informed decisions about their driving lessons. From the very beginning, my experience with the driving instructor was negative. Before my first lesson, I spoke with the instructor on the phone and found their tone to be extremely rude and confrontational. I expressed my discomfort about this, and although the instructor apologized, the lesson itself was even worse. The lesson was originally booked for two hours, but I had to end it after just 45 minutes due to the instructor's aggressive behavior. Throughout the lesson, they shouted instructions at me in an aggressive tone, frequently contradicting themselves by telling me to drive faster and then slower without clear guidance. This erratic behavior made me feel anxious, uncomfortable, and unsafe. The most concerning moment occurred at a roundabout, where the instructor directed me to proceed when it was clearly unsafe. Had I followed their instruction, a collision would have been unavoidable. When I pointed out the danger, the instructor responded rudely and dismissively, which led me to terminate the lesson early for my own safety. To add to this, I was unable to cancel my next lesson within the 48-hour window because of the timing of the incident, resulting in a financial loss for a lesson I couldn't take. I also lost my driving test slot due to this situation, leaving me without an instructor and without a scheduled test. When I contacted AA Driving School’s customer support, I received no meaningful assistance or resolution. Despite explaining the distress and inconvenience caused, their response was dismissive and unhelpful. As a result, I have lost not only money and time but also confidence in my driving abilities due to this experience. I am sharing this review to warn others considering AA Driving School. My experience was deeply unsettling, and I hope this feedback encourages the company to take more responsibility for their instructors' conduct and to provide better support to their customers. If you are looking for a driving school that values professionalism, safety, and customer satisfaction, I would strongly recommend looking elsewhere.”

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Posted 9 months ago

The AA Driving School is rated 4.0 based on 1,033 reviews