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The AA Driving School Reviews

4.0 Rating 1,122 Reviews
75 %
of reviewers recommend The AA Driving School
4.0
Based on 1,122 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read The AA Driving School Reviews
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Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 7th September 2025
Jason Oconnor
The AA Driving School 5 star review on 7th September 2025
Danushant
The AA Driving School 5 star review on 5th September 2025
Danielle Bennett
The AA Driving School 5 star review on 24th August 2025
Anonymous
The AA Driving School 5 star review on 23rd August 2025
JF
The AA Driving School 5 star review on 25th June 2025
Anonymous
The AA Driving School 5 star review on 25th June 2025
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230
Anonymous
Anonymous  // 01/01/2019
Instructor: Muhammad Malik During the session, the instructor raised his voice at me and spoke in a demeaning manner, which made me feel extremely uncomfortable and distressed. This led to me breaking down in tears and being unable to complete the lesson. Instructor refused to refund me money. Complaint to DVLA has been sent.
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Posted 8 months ago
Very rude and arrogant driving instructor who spent a lot of time each lesson talking whilst parked at the side of the road instead of teaching practical driving . Driving instructor turned up 15-45 minutes late each lesson with no apology.
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Posted 8 months ago
Driving instructors are great. However, I already knew how to drive. Instructor insisted I needed at least 3 more lessons before my test. I couldn't put together the money for that. When I asked about moving my test because I couldn't make it happen, the driver didn't respond. Then he cancelled our booking for the day of the test with only 2 working days left. I have two issues- one, he was obviously wrong. I passed easily. However, he reserves the right to decide not to take me to the test. Two, the timing with which the lesson was cancelled. I had to emergency book another company. I have complained and no one at the company will even take a minute to acknowledge that the timing was an inconvenience. What a terrible company with terrible service.
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Posted 9 months ago
Absolutely appalled when I saw a Young Chinese AA instructor in shirley Solihull driving all the way down the high street texting on his phone. Discrase
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Posted 9 months ago
Andre Quincani made an error with the date he verbally provided me with for my next lesson. Instead of accepting that he may have given me a different date to the one that he input in the AA system, making a genuine mistake, he called and got very aggressive with his tone and proceeded to insult me. This is not something you should expect from a driving instructor with the AA.
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Posted 9 months ago
Unfortunately, I wasted my time with this agency for nearly 4 years as an instructor. Your vehicle will be seized and they force you to pay the weekly franchise fee even though just allegations happened against the instructor. Which is obviously going to be happened in the UK They delayed providing a new replacement vehicle for 11 months. They kept promising. When it arrived, then it was dirty, missing of carpets and very low of fuel. Their diary is a big mess up. Probably unprofessional programmers created it. When you have to take your vehicle for servicing they always book it in as far as possible from your home because it's cheaper for them. The management is not knowledgeable, they are only interested in money. This is not a driving school, only an agency. The instructors are self-employed. If they don't like you as an instructor then on purpose the number of students will be reduced, but they certainly deny it. They only provide lengthy contracts. They are missing paying out hours and they blame the system. If you don't realise it then it remains unpaid. But the system never overpays you. My first pass rate is 99% for many years, but not because of this driving school agency.
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Posted 9 months ago
Every time I booked a lesson, and booked time off work / swap days off to fit around the schedule, the lesson would be cancelled at 12am (roughly 8 hours before lesson). This has happened on more than 1 occasion. If you actually want to learn to drive and not just waste time constantly booking lessons just for them to cancel as it's not convenient for the instructor the night before, I'd stay far away from these. Terrible service and customer service. I will find the instructors name and address to this review. In the Watford WD3 area.
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Posted 9 months ago
Avoid Andre Quincani he is absolutely the worst instructor you will ever come across and AA will not do a thing about it even with previous complaints, the online chat does not work, the phone number provided tells you to go on online chat and hangs up on you. There is no email confirmation of asking for your refund and you can’t get refund on the lesson taken as the driver decides if you get a refund not AA. I eventually got partial refund after being persistent. Andre Quincani is a threat to learners and other drivers on the road. Kept telling me to keep going when the double dashed white line required me to stop and check for oncoming traffic on junctions. Changed my lesson time on the day of my lesson after sending 5 essay messages with his very own terms and conditions which he sais ‘dates and times of your lessons will be changed by me…’ he can change the lesson time whenever he wants but if I don’t agree with it I must in his words ‘then you can cancel that booking yourself and book another one that fits you’ which is not true because the system won’t allow me to change the lesson in short notice I would end up losing my money. He changed my lesson time 5 hours before my lesson but requires me to give him 48 hours if I want to change the lesson time. I only started driving 40 minutes into my lesson. Insisted I had to book 6 hour lesson just to go on the dual carriageway as it was very far away (lies). Initially kept jumping onto the steering wheel when there was absolutely no threat nearly injuring my arm till I gave him a look then he stopped and when I asked why he reached to the steering wheel he pretended not to hear or understand. He might even have hearing problems related to age as he didn’t understand many things I said to him. Didn’t give me any feedback just agreed with what I said. He tried to end the lesson 15 min early and when he realise I would not be booking 66 hours with him he started to get rude and started saying I would not pass my driving test and refused to let me practice parking when I had time. Didn’t come up with any lesson plan. Waffled on speaking slowly until my lesson time was up and then rudely left the car abruptly leaving me in shock but it got worse, he want to the boot and got a hoover while I went over to shake his hand then he proceeded to hoover the seat I sat in. Stay away from AA go indy they don’t value learner drivers at all.
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Posted 9 months ago
Minara Bibi - avoid this instructor. She talks a lot so a lot of session time is wasted at her talking at you. She is very good at bringing your confidence down and persuading you need a lot more lessons before test ready. And lastly, her pricing is dodgy. She charges upward of £200 quid on test day. Avoid her.
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Posted 9 months ago
Their driving instructors drive like they have a blind fold on. Cut me up, brake checked me and then had the nerve to give me abuse. Must have forgot he was driving the company car.
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Posted 9 months ago
I have had a very bad experience with the AA. My instructor was a trainee and didn't pass his ADI part 3. I requested for a refund of more than £300 as of the 6th of November and still haven't received it. I had a chat today 13th of November with the same person only for him to tell me that I hadn't requested for a refund. Unfortunately for him I had a screenshot of the chat so referred him to it. Very incompetent person he was. I even requested to speak to someone else other than him but he didn't let him. It has really stressed my out as I have booked a lesson with a private instructor and going to use that money to pay for it. I'm very disappointed with The AA.
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Posted 9 months ago
Horrible driving school, my driving instructor was constantly on his phone throughout lessons, had a bad temper and sometimes became very rude or blunt. Did not learn ANYTHING in my lessons and didn’t realise quite how bad he was until I change company and instructor. When reported to AA they told me the instructor denied all of this and put the blame on me, they then said unless I have evidence it cannot be investigated. What evidence would I have? I’m not the one that has a phone on during the driving lesson
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Posted 9 months ago
Wot chance have the students got when there instructors cant drive them selves. If you ant to pass your test id avoid these people
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Posted 9 months ago
I had a very unpleasant learning experience with the instructor, Salam Khan, from AA. He became aggressively angry easily, which made me, as the learner, very uncomfortable and nervous when driving. By "aggressively angry," I mean he would sigh and make a cold face, or shout whenever I made a mistake. I decided to quit after the first package and joined another driving school. I then obtained my license within a few months. In summary, I found the AA service unprofessional and would not recommend it at all.
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Posted 10 months ago
Suddenly my instructor cancelled my all classes without any explanation. When we contact to AA they said instructor is no longer working with them. Even I booked test date it’s next 2 weeks. Moreover they don’t have another instructor. This is not expected from the big brand AA driving classes. No solution I get from them.
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Posted 10 months ago
Be aware The AA does not take ANY responsibility for their driving instructors. You pay via their website and the car might have an AA sticker on it, but the instructors are independent contractors. If a problem occurs (which it did in my case) you can expect zero support from The AA and will simply be told that is not their problem.
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Posted 10 months ago
Was awarded 40 hours free lessons through motability. Rang, emailed etc, finally instructor got.in touch after ...8 MONTHS! Said he was busy 🤣 passed my test with no lessons In June. His loss of £1000+ 😁👍
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Posted 10 months ago
Out of 4 lessons booked , all 4 cancelled by instructor, 2 within an hour of the lesson, other 2 within 24 hours. Waste of time, would highly not recommend
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Posted 10 months ago
Avoid instructor Andre Quincani like the plague unless you have money to burn. He will expand his ‘plan’ to include as many lessons as possible. Over a years worth of lessons and still hadn’t covered everything. Wanted to spend 12 hours just on learning roundabouts. AA did nothing about my complaint.
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Posted 10 months ago
I have called 3-4 times now and always told Rob Stacey is the one that deals with my area and he will call me back but till this day never heard anything from him. Not great service.
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Posted 10 months ago
The AA Driving School is rated 4.0 based on 1,122 reviews