The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 3.97

4.0 Rating 1,075 Reviews

74 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

4.0

Based on 1,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 25th June 2025

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ripley Derbyshire. 4 th time now let down Daughter is so disappointed every week...at the last minute ...”

Helpful Report

Posted 5 months ago

“I had a disappointing experience with TheAA Driving School on 31/01/2025. My instructor insisted on seeing my National Insurance Number, which I don't have, and refused to accept my provisional driving license alone. This led to a 38-minute delay while I contacted the DVLA for verification. The instructor's unprofessional remark about throwing students out of the car if they were rude created an uncomfortable atmosphere. Additionally, my lesson was cut short by 18 minutes. Overall, the instructor's behaviour was dismissive and unprofessional, falling below the high standards I expect from AA Driving School. I felt discriminated against and hope this review prompts improvements.”

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Posted 5 months ago

“My daughter had Timothy Vaughan who gave 54 auto lessons did not teach her the right way made her change her test from southend to norwhich with soemone and presumably sold it to another client forcing her to change test as shes not ready and cant use his car black mailing her then a week before test tells her i think you could of passed what a cheat and used her for her money my daughter then managed to change her test to southend and he kept pestering her for 2 hour lessons 3 months before her test when she was ready 6 months ago then all of a sudden messages her saying he cant give lessons anymore due to cutting back hours. So after all these lessons he failed to take her to her test used her for the money and taught her many wrong things that our new instructor told us its wrong he even said you cant use reverse camera while parking he even gave her a number of someone who buys and sells tests in area he is a FRAUD do not take lessons with him he will teach you the wrong way i have never had anyone like this in 35 years of teaching my other 3 children all learnt in 30 to 35 lessons and passed AVOID AVOID THIS PERSON TIMOTHY VAUGHAN we will be seaking compendsation and contacting trading standards”

Helpful Report

Posted 5 months ago

“The AA driving instructor with the registration number KR23 BHD needs to learn some actual parking skills. When he is off work his AA vehicle is constantly blocking neighbours driveways and access points for long periods and overnight. We have had several emergency services vehicles in the area whom have had difficulty accessing properties because of this. The person obviously has no consideration for others. Perhaps he needs to brush up on the highway code?”

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Posted 5 months ago

“I had a very bad experience with my driving instructor Lisa who worked for the AA she wasted 20 hours of my money and time. She only took me around one estate and one main road the entire time and used to be 5-10 minutes late every single lesson. She the would park up for a good 30-45 minutes of my lesson and wouldn’t stop talking about her life and the things going on in her life such as how her boyfriend had an incident at his workplace which caused damage to his hand, how her sister was having relationship issues with her boyfriend and other problems in her life that didn’t relate at all to me learning how to drive . I don’t know if she thought I was her personal therapist but I’m not happy at all with the outcome as I’ve spent around £600 and only been compensated by the AA £31 which I find ridiculous. Once again I will not be recommending this driving school to anyone, ever.”

Helpful Report

Posted 5 months ago

“I don’t recommend at all! I’ve had a few lessons with this driving instructor (18 hours) and he kept saying we would have to do certain manoeuvres next lessons but whenever those lessons came he never taught me what he had planned. We never even went on the motorway and kept telling me to do stuff I already knew to “polish” them. I am a great driver and it’s clear he just wanted to take my money. I have a driving test now and he cancelled on me last minute. I’m left with no car for the driving test! Absolutely mockery”

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Posted 5 months ago

“The indicator repeatedly cancels driving lessons with only 30 minutes’ notice, causing me to wait unnecessarily. That's bad”

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Posted 6 months ago

“AA outsource to bad driving instructors. I'm disabled, I was given an instuctor who was always late. Would cancel sometimes after being 40 minutes late. Would answer his phone during lessons. Then decides to go abroad on a skiing holiday 10 days before my test without notification. I found out through one of his colleagues. I now have to pay one his colleagues 80 for a mock test which should be covered with my 40 hours of driving lessons all because my driving instructors colleague isn't aa approved.”

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Posted 6 months ago

“waist of 1.5 years of driving my money went down the drain after my instructor made me change my test and on the test day said i woiuld of passed if he did not change it then had anotherm test in 4 months which i managed to change he then kept pestering me to do 2 hours becaus he had no resaon to guve 2 hours after 1.5 years worth of 2 hours of lessons he then says he is cutting down on lesswons and refuses to give me more lessons because i mitght fail and will go against his record plaes be awaqre he will not let tou use hes car for test”

Helpful Report

Posted 6 months ago

“There is no response and the escalation team has no respect and feelings for the customers who pay them in advance to book classes. It's Humiliating and rude behaviour from the Driver instructor. The customer service is not responding. It's only the Chat. I request all the People to not use their service. These people I think treating everybody with the same manners and attitude. It was me who had a Socratic attitude of questioning the concern people. This is my Emprical knowledge and lived experience with the instructor. I thing many people will not even question the authority.”

Helpful Report

Posted 6 months ago

“Driver was extremely rude, not responsive to the messges and impolite in his communication, approach and unprofessional in his behaviour and threatening in his attitude and service. He threatened me saying that i can complain to anybody and that makes him no issue. He was reminding me about my inefficiency for post poning my driving test which was none of his busness. He asked me to complain stating that he was only boss and there was none above him. This kind of Driving instructors are not only a bad package but will get the the reputation of the organisation deteriorate and worsen the whole experience of trusting the driving and learning organisations. The heads of the organisation must feel ashamed.”

Helpful Report

Posted 6 months ago

“Paid for a driving instructor course. Got an email a few months later to say it's been cancelled. Tried emailing and phoning. Nothing. Lost £1400. Stay clear.”

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Posted 6 months ago

“Signed up for 10 hours for my son. Lessons keep getting cancelled. Driving instructor not really interested in getting him through and not interested in his progress. Unacceptable!”

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Posted 6 months ago

“The instructor was very impatient abd irrational. It did not help that he was I could not understand somethings he said coz of his foreign accent.”

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Posted 7 months ago

“Instructor: Muhammad Malik During the session, the instructor raised his voice at me and spoke in a demeaning manner, which made me feel extremely uncomfortable and distressed. This led to me breaking down in tears and being unable to complete the lesson. Instructor refused to refund me money. Complaint to DVLA has been sent.”

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Posted 7 months ago

“Very rude and arrogant driving instructor who spent a lot of time each lesson talking whilst parked at the side of the road instead of teaching practical driving . Driving instructor turned up 15-45 minutes late each lesson with no apology.”

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Posted 7 months ago

“Driving instructors are great. However, I already knew how to drive. Instructor insisted I needed at least 3 more lessons before my test. I couldn't put together the money for that. When I asked about moving my test because I couldn't make it happen, the driver didn't respond. Then he cancelled our booking for the day of the test with only 2 working days left. I have two issues- one, he was obviously wrong. I passed easily. However, he reserves the right to decide not to take me to the test. Two, the timing with which the lesson was cancelled. I had to emergency book another company. I have complained and no one at the company will even take a minute to acknowledge that the timing was an inconvenience. What a terrible company with terrible service.”

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Posted 7 months ago

“Absolutely appalled when I saw a Young Chinese AA instructor in shirley Solihull driving all the way down the high street texting on his phone. Discrase”

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Posted 7 months ago

“Andre Quincani made an error with the date he verbally provided me with for my next lesson. Instead of accepting that he may have given me a different date to the one that he input in the AA system, making a genuine mistake, he called and got very aggressive with his tone and proceeded to insult me. This is not something you should expect from a driving instructor with the AA.”

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Posted 7 months ago

“Unfortunately, I wasted my time with this agency for nearly 4 years as an instructor. Your vehicle will be seized and they force you to pay the weekly franchise fee even though just allegations happened against the instructor. Which is obviously going to be happened in the UK They delayed providing a new replacement vehicle for 11 months. They kept promising. When it arrived, then it was dirty, missing of carpets and very low of fuel. Their diary is a big mess up. Probably unprofessional programmers created it. When you have to take your vehicle for servicing they always book it in as far as possible from your home because it's cheaper for them. The management is not knowledgeable, they are only interested in money. This is not a driving school, only an agency. The instructors are self-employed. If they don't like you as an instructor then on purpose the number of students will be reduced, but they certainly deny it. They only provide lengthy contracts. They are missing paying out hours and they blame the system. If you don't realise it then it remains unpaid. But the system never overpays you. My first pass rate is 99% for many years, but not because of this driving school agency.”

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Posted 7 months ago

The AA Driving School is rated 4.0 based on 1,075 reviews