The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 3.95

4.0 Rating 1,033 Reviews

74 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

4.0

Based on 1,033 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 1st June 2025

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t recommend at all! I’ve had a few lessons with this driving instructor (18 hours) and he kept saying we would have to do certain manoeuvres next lessons but whenever those lessons came he never taught me what he had planned. We never even went on the motorway and kept telling me to do stuff I already knew to “polish” them. I am a great driver and it’s clear he just wanted to take my money. I have a driving test now and he cancelled on me last minute. I’m left with no car for the driving test! Absolutely mockery”

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Posted 4 months ago

“The indicator repeatedly cancels driving lessons with only 30 minutes’ notice, causing me to wait unnecessarily. That's bad”

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Posted 4 months ago

“AA outsource to bad driving instructors. I'm disabled, I was given an instuctor who was always late. Would cancel sometimes after being 40 minutes late. Would answer his phone during lessons. Then decides to go abroad on a skiing holiday 10 days before my test without notification. I found out through one of his colleagues. I now have to pay one his colleagues 80 for a mock test which should be covered with my 40 hours of driving lessons all because my driving instructors colleague isn't aa approved.”

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Posted 4 months ago

“waist of 1.5 years of driving my money went down the drain after my instructor made me change my test and on the test day said i woiuld of passed if he did not change it then had anotherm test in 4 months which i managed to change he then kept pestering me to do 2 hours becaus he had no resaon to guve 2 hours after 1.5 years worth of 2 hours of lessons he then says he is cutting down on lesswons and refuses to give me more lessons because i mitght fail and will go against his record plaes be awaqre he will not let tou use hes car for test”

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Posted 4 months ago

“There is no response and the escalation team has no respect and feelings for the customers who pay them in advance to book classes. It's Humiliating and rude behaviour from the Driver instructor. The customer service is not responding. It's only the Chat. I request all the People to not use their service. These people I think treating everybody with the same manners and attitude. It was me who had a Socratic attitude of questioning the concern people. This is my Emprical knowledge and lived experience with the instructor. I thing many people will not even question the authority.”

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Posted 5 months ago

“Driver was extremely rude, not responsive to the messges and impolite in his communication, approach and unprofessional in his behaviour and threatening in his attitude and service. He threatened me saying that i can complain to anybody and that makes him no issue. He was reminding me about my inefficiency for post poning my driving test which was none of his busness. He asked me to complain stating that he was only boss and there was none above him. This kind of Driving instructors are not only a bad package but will get the the reputation of the organisation deteriorate and worsen the whole experience of trusting the driving and learning organisations. The heads of the organisation must feel ashamed.”

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Posted 5 months ago

“Paid for a driving instructor course. Got an email a few months later to say it's been cancelled. Tried emailing and phoning. Nothing. Lost £1400. Stay clear.”

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Posted 5 months ago

“Signed up for 10 hours for my son. Lessons keep getting cancelled. Driving instructor not really interested in getting him through and not interested in his progress. Unacceptable!”

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Posted 5 months ago

“The instructor was very impatient abd irrational. It did not help that he was I could not understand somethings he said coz of his foreign accent.”

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Posted 5 months ago

“Instructor: Muhammad Malik During the session, the instructor raised his voice at me and spoke in a demeaning manner, which made me feel extremely uncomfortable and distressed. This led to me breaking down in tears and being unable to complete the lesson. Instructor refused to refund me money. Complaint to DVLA has been sent.”

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Posted 5 months ago

“Very rude and arrogant driving instructor who spent a lot of time each lesson talking whilst parked at the side of the road instead of teaching practical driving . Driving instructor turned up 15-45 minutes late each lesson with no apology.”

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Posted 5 months ago

“Driving instructors are great. However, I already knew how to drive. Instructor insisted I needed at least 3 more lessons before my test. I couldn't put together the money for that. When I asked about moving my test because I couldn't make it happen, the driver didn't respond. Then he cancelled our booking for the day of the test with only 2 working days left. I have two issues- one, he was obviously wrong. I passed easily. However, he reserves the right to decide not to take me to the test. Two, the timing with which the lesson was cancelled. I had to emergency book another company. I have complained and no one at the company will even take a minute to acknowledge that the timing was an inconvenience. What a terrible company with terrible service.”

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Posted 5 months ago

“Absolutely appalled when I saw a Young Chinese AA instructor in shirley Solihull driving all the way down the high street texting on his phone. Discrase”

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Posted 5 months ago

“Andre Quincani made an error with the date he verbally provided me with for my next lesson. Instead of accepting that he may have given me a different date to the one that he input in the AA system, making a genuine mistake, he called and got very aggressive with his tone and proceeded to insult me. This is not something you should expect from a driving instructor with the AA.”

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Posted 5 months ago

“Unfortunately, I wasted my time with this agency for nearly 4 years as an instructor. Your vehicle will be seized and they force you to pay the weekly franchise fee even though just allegations happened against the instructor. Which is obviously going to be happened in the UK They delayed providing a new replacement vehicle for 11 months. They kept promising. When it arrived, then it was dirty, missing of carpets and very low of fuel. Their diary is a big mess up. Probably unprofessional programmers created it. When you have to take your vehicle for servicing they always book it in as far as possible from your home because it's cheaper for them. The management is not knowledgeable, they are only interested in money. This is not a driving school, only an agency. The instructors are self-employed. If they don't like you as an instructor then on purpose the number of students will be reduced, but they certainly deny it. They only provide lengthy contracts. They are missing paying out hours and they blame the system. If you don't realise it then it remains unpaid. But the system never overpays you. My first pass rate is 99% for many years, but not because of this driving school agency.”

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Posted 6 months ago

“Every time I booked a lesson, and booked time off work / swap days off to fit around the schedule, the lesson would be cancelled at 12am (roughly 8 hours before lesson). This has happened on more than 1 occasion. If you actually want to learn to drive and not just waste time constantly booking lessons just for them to cancel as it's not convenient for the instructor the night before, I'd stay far away from these. Terrible service and customer service. I will find the instructors name and address to this review. In the Watford WD3 area.”

Helpful Report

Posted 6 months ago

“Avoid Andre Quincani he is absolutely the worst instructor you will ever come across and AA will not do a thing about it even with previous complaints, the online chat does not work, the phone number provided tells you to go on online chat and hangs up on you. There is no email confirmation of asking for your refund and you can’t get refund on the lesson taken as the driver decides if you get a refund not AA. I eventually got partial refund after being persistent. Andre Quincani is a threat to learners and other drivers on the road. Kept telling me to keep going when the double dashed white line required me to stop and check for oncoming traffic on junctions. Changed my lesson time on the day of my lesson after sending 5 essay messages with his very own terms and conditions which he sais ‘dates and times of your lessons will be changed by me…’ he can change the lesson time whenever he wants but if I don’t agree with it I must in his words ‘then you can cancel that booking yourself and book another one that fits you’ which is not true because the system won’t allow me to change the lesson in short notice I would end up losing my money. He changed my lesson time 5 hours before my lesson but requires me to give him 48 hours if I want to change the lesson time. I only started driving 40 minutes into my lesson. Insisted I had to book 6 hour lesson just to go on the dual carriageway as it was very far away (lies). Initially kept jumping onto the steering wheel when there was absolutely no threat nearly injuring my arm till I gave him a look then he stopped and when I asked why he reached to the steering wheel he pretended not to hear or understand. He might even have hearing problems related to age as he didn’t understand many things I said to him. Didn’t give me any feedback just agreed with what I said. He tried to end the lesson 15 min early and when he realise I would not be booking 66 hours with him he started to get rude and started saying I would not pass my driving test and refused to let me practice parking when I had time. Didn’t come up with any lesson plan. Waffled on speaking slowly until my lesson time was up and then rudely left the car abruptly leaving me in shock but it got worse, he want to the boot and got a hoover while I went over to shake his hand then he proceeded to hoover the seat I sat in. Stay away from AA go indy they don’t value learner drivers at all.”

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Posted 6 months ago

“Minara Bibi - avoid this instructor. She talks a lot so a lot of session time is wasted at her talking at you. She is very good at bringing your confidence down and persuading you need a lot more lessons before test ready. And lastly, her pricing is dodgy. She charges upward of £200 quid on test day. Avoid her.”

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Posted 6 months ago

“Their driving instructors drive like they have a blind fold on. Cut me up, brake checked me and then had the nerve to give me abuse. Must have forgot he was driving the company car.”

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Posted 6 months ago

“I have had a very bad experience with the AA. My instructor was a trainee and didn't pass his ADI part 3. I requested for a refund of more than £300 as of the 6th of November and still haven't received it. I had a chat today 13th of November with the same person only for him to tell me that I hadn't requested for a refund. Unfortunately for him I had a screenshot of the chat so referred him to it. Very incompetent person he was. I even requested to speak to someone else other than him but he didn't let him. It has really stressed my out as I have booked a lesson with a private instructor and going to use that money to pay for it. I'm very disappointed with The AA.”

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Posted 6 months ago

The AA Driving School is rated 4.0 based on 1,033 reviews