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The AA Driving School Reviews

4.1 Rating 1,341 Reviews
77 %
of reviewers recommend The AA Driving School
4.1
Based on 1,341 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read The AA Driving School Reviews
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Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 9th May 2026
Lauren Gregory
The AA Driving School 5 star review on 9th May 2026
Narendra Sakhare
The AA Driving School 5 star review on 7th May 2026
Anonymous
The AA Driving School 5 star review on 14th March 2026
Arnold
The AA Driving School 5 star review on 7th March 2026
Anonymous
The AA Driving School 5 star review on 6th March 2026
Carmen
The AA Driving School 5 star review on 21st February 2026
Anonymous
251
Anonymous
Anonymous  // 01/01/2019
Their driving instructors drive like they have a blind fold on. Cut me up, brake checked me and then had the nerve to give me abuse. Must have forgot he was driving the company car.
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Posted 1 year ago
I have had a very bad experience with the AA. My instructor was a trainee and didn't pass his ADI part 3. I requested for a refund of more than £300 as of the 6th of November and still haven't received it. I had a chat today 13th of November with the same person only for him to tell me that I hadn't requested for a refund. Unfortunately for him I had a screenshot of the chat so referred him to it. Very incompetent person he was. I even requested to speak to someone else other than him but he didn't let him. It has really stressed my out as I have booked a lesson with a private instructor and going to use that money to pay for it. I'm very disappointed with The AA.
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Posted 1 year ago
Horrible driving school, my driving instructor was constantly on his phone throughout lessons, had a bad temper and sometimes became very rude or blunt. Did not learn ANYTHING in my lessons and didn’t realise quite how bad he was until I change company and instructor. When reported to AA they told me the instructor denied all of this and put the blame on me, they then said unless I have evidence it cannot be investigated. What evidence would I have? I’m not the one that has a phone on during the driving lesson
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Posted 1 year ago
Wot chance have the students got when there instructors cant drive them selves. If you ant to pass your test id avoid these people
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Posted 1 year ago
I had a very unpleasant learning experience with the instructor, Salam Khan, from AA. He became aggressively angry easily, which made me, as the learner, very uncomfortable and nervous when driving. By "aggressively angry," I mean he would sigh and make a cold face, or shout whenever I made a mistake. I decided to quit after the first package and joined another driving school. I then obtained my license within a few months. In summary, I found the AA service unprofessional and would not recommend it at all.
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Posted 1 year ago
Suddenly my instructor cancelled my all classes without any explanation. When we contact to AA they said instructor is no longer working with them. Even I booked test date it’s next 2 weeks. Moreover they don’t have another instructor. This is not expected from the big brand AA driving classes. No solution I get from them.
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Posted 1 year ago
Be aware The AA does not take ANY responsibility for their driving instructors. You pay via their website and the car might have an AA sticker on it, but the instructors are independent contractors. If a problem occurs (which it did in my case) you can expect zero support from The AA and will simply be told that is not their problem.
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Posted 1 year ago
Was awarded 40 hours free lessons through motability. Rang, emailed etc, finally instructor got.in touch after ...8 MONTHS! Said he was busy 🤣 passed my test with no lessons In June. His loss of £1000+ 😁👍
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Posted 1 year ago
Out of 4 lessons booked , all 4 cancelled by instructor, 2 within an hour of the lesson, other 2 within 24 hours. Waste of time, would highly not recommend
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Posted 1 year ago
Avoid instructor Andre Quincani like the plague unless you have money to burn. He will expand his ‘plan’ to include as many lessons as possible. Over a years worth of lessons and still hadn’t covered everything. Wanted to spend 12 hours just on learning roundabouts. AA did nothing about my complaint.
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Posted 1 year ago
I have called 3-4 times now and always told Rob Stacey is the one that deals with my area and he will call me back but till this day never heard anything from him. Not great service.
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Posted 1 year ago
Driving instructor drip-fed me training to maximise the number of very expensive lessons I was booking. His ‘plan’ would have involved 80 hours if I hadn’t challenge it, including 5 two hour lessons just on roundabouts. Exploitative to the point of fraud. AA did nothing about it when I complained.
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Posted 1 year ago
Using a Cardiff AA instructor who's on her mobile phone throughout the lesson, not noticing when pupil's checking mirror then telling pupil mirror should have been checked! asking pupil to stop outside shop so that she can pop in, seems to be dragging out the lessons. Other pupils appear to have had the same experience also.
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Posted 1 year ago
Worst driving school. Last instructor was rude and money hungry
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Posted 1 year ago
Instructor they assigned has •⁠ ⁠Unclean vehicle •⁠ ⁠Shouting during lessons •⁠ ⁠Eating and coughing while driving Using mobile during lessons After complaints AA is coming with like they are not responsible n all.
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Posted 1 year ago
would give zero if i could first lesson booked with Sabir in Bristol for Tuesday morning 0830am, then Monday night around 9pm, he text to say he cant make it and will need to be rearranged, i get that these things happen and was disappointed, however greed for this Sunday at 3pm, and the Sunday at 2.35pm 25 mins before the lesson, he cancelled again. absolutely unacceptable, how can you then trust this instructor again and the AA. warning to you all if you have Sabir George as your instructor, beware he will let you down.
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Posted 1 year ago
Beware of Marc Hinton!! Just because you can drive doesn’t mean you should be an instructor. His teaching style left me feeling uncomfortable and anxious to be in a car with him. I would ask him what to do then when he didn’t answer or gave unclear instruction and i did it wrong, i was left being shouted at. He then went on that if my concentration wasn’t there then i should of cancelled my lesson, but i would say it is quite hard to concentrate when you’re on the brink of tears due to his aggressive demeanour. He made me feel anxious when i made errors, when he should be reminded that I am LEARNING how to drive, if I knew how to drive perfectly then I wouldn’t be paying him money to teach me. All in all I felt unsafe in my experience of driving with Marc, do not recommend!!!
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Posted 1 year ago
Terrible. Instructor cancelled half of the time with no refund
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Posted 1 year ago
Beware of David Linder – Untrustworthy and Unprofessional I had a deeply disappointing experience with David Linder. He required me to deposit money directly into his personal bank account, which felt unprofessional from the start. After making the payment, he repeatedly delayed taking me to my driving test, claiming I needed more lessons, even though I was fully prepared and competent to drive. Despite his promises, he continually found reasons to avoid scheduling the test, leading me to believe that his true intention was to keep charging for unnecessary lessons. I would strongly advise others to be cautious when dealing with him, as his practices appear deceptive and untrustworthy.
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Posted 1 year ago
My daughter’s instructor wasn’t fully trained (no part 3) but daughter was NOT made aware which is illegal. He then had an exam whilst she was in the car (after SIX MONTHS of lessons with him being unqualified) and he failed - apparently for the third time, so then he could no longer teach - at this point, she had a test booked in two weeks time! Now she has no car or instructor to take her test. No one has bothered contacting her and we have emailed and messaged on Facebook messenger several times with no response whatsoever. They have removed their phone line for driving school issues and they ignore you online . They owe her money that she paid up front in a block but they ignore us to get it back. They gave her an unqualified person, kept it quiet, left her in the lurch and now ignoring us. She spent over £900 with them! STAY AWAY FROM THIS EXTREMELY UNPROFESSIONAL AND UNSCRUPULOUS OUTFIT
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Posted 1 year ago
The AA Driving School is rated 4.1 based on 1,341 reviews