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The AA Driving School Reviews

4.0 Rating 696 Reviews

74 %

of reviewers recommend The AA Driving School

Company Reviews

4.0

Based on 696 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had three lessons with an instructor (after the first one was cancelled with literally 10 minutes notice) who just had me drive up and down a short back road endlessly and didn't give any specific feedback about what I was doing right or wrong. The one time we did drive onto a main road, he gave no warning that we were about to do it then said afterwards, "You're not ready for that yet," but again didn't give any explanation about what I'd done wrong. He also encouraged me to speed in a 20mph zone. I complained and requested a change of instructors. I got no response to my complaint for four months despite repeatedly chasing it up. Eventually I requested my remaining credit back and even then it took further chasing through their live chat to get this actioned. Very dissatisfied with AA's customer service - my driving lessons have been delayed for half an year as a result. Do not recommend.”

Posted 1 year ago

“Peter Ballock was a very unprofessional instructor: racist, vulgar, he made horrible comments during my lessons making me feel very uncomfortable. I regretted spending money to have lessons with him and I would suggest to avoid The AA school unless you already know and trust the instructor. Read reviews before making any bookings!”

Posted 1 year ago

“Website is faulty They take money out of your account without sending you a booking confirmation. It’s then really difficult to contact the company and they take up to 10 days to refund you. Be careful!”

Posted 1 year ago

“AVOID AVOID AVOID!! Booked online given a date and paid £64...12 hours later it was cancelled no refund or alternative appointment 3 weeks later avoid this company. Mark Northamptonshire”

Posted 1 year ago

“Whatever you do, do not book Adrian Joseph. He is extremely unprofessional on so many levels and made several inappropriate comments during my first and last lesson with him. I raised a complaint, they did an investigation he admitted what was said however AA driving school did not refund me. Absolutely disgusting!”

Posted 1 year ago

“It is the worst service I have ever received. I paid and registered for driving instructor courses with AA. In August 2021 I paid £395 as a front payment, then I started to pay £160 monthly for 10 months (total of £1995). I expected to start the driving lessons soon, however, they could not find a driving instructor near me ( this is what they said) and they asked me to pass the theory test first, which I did in December 2021. Then I started again chasing them up to start my lessons, but they kept procrastinating with different excuses every time. And literally I felt like they were trying to avoid my emails, every time diffrent advisor was answering me and I needed to explain my problem many times and they promised to sort it every time . Even I asked to speak with a manager, but never got through to a manager. After 10 months of patience، I decided to go to my bank to apply for indemnity claim. Once my bank contacted the AA, an advisor called me and she asked me to withdraw the indemnity claim and continue with the monthly payment if I want to complete the course. I refuse and asked to speak with a manager. Once I spoke with the manager, he promised me to get my money back after the indemnity claim, my bank managed to get me back £1600, I contacted the AA for the rest of the money (£395) but they still ignoring my emails. I registered for the course to improve my life as I am on minimum wage, even I used 2 weeks of my annual holiday to study for the theory test, I wasted my time and my money with the AA. And will keep chasing for the rest of the money.”

Posted 1 year ago

“We tried to change the first appointment, but was told tough to late and didnt get offered any options, just told me to have a lovely day. £80 wasted and no lessons”

Posted 1 year ago

“They cancelled my lesson and then stole my money to the tune of £66. Customer services doesn’t respond and they don’t have a contact telephone. Awful company and legitimate thieves”

Posted 1 year ago

“Absolute rubbish the driving instructor near answers his phone and it's weeks between lessons, please if you are thinking of getting an instructor for your child/yourself choose anyone over thses”

Posted 1 year ago

“cant get refunds or hours that are owed , if you pay in advance - no direct contact available with instructors , the service is a joke , very bad PLEASE AVIOD”

Posted 1 year ago

“Instructor cancelled twice, inquired about a refund, they said it would take 5 days. I've waited two weeks and still nothing. Contacted them again and now they're saying they can't find a record of the lessons so they can't refund me. Awful service.”

Posted 1 year ago

“Do not trust this driving school. I got my money stolen as I thought I did a pass plus course but I never received the certificate so I ended up been robbed roughly £200. When I asked for a refund, they ignored me. Not recommended”

Posted 1 year ago

“For your sanity AVOID!! Instructors don't pitch, impossible to speak to a person. Difficult to get a refund. And the best yet... 'our system won't allow me to do a refund at the moment so you need to get back in touch to ask us again'”

Posted 1 year ago

“Terrible and awful experience.Driver not turning up ,no reason,no notice given.Lessons cancelled just like that no reasons given no notice given. Worst of all no one to talk to. I will tell everyone I know to avoid booking lessons with BSM and sister company AA.”

Posted 1 year ago

“They took my money upfront, the driver scheduled cancelled the lesson at the last minute and nobody will refund me. All emails ignored over the span of 6 months and no telephone contact option. I’ve been robbed of £66. Absolutely appalling service.”

Posted 1 year ago

“Had 4 lessons booked, including one booked a month in advance for my practical test. 1 last minute cancellation, 3 no shows. I missed my test as a result. AA took no responsibility, just said they cant reach the instructor, did not offer an alternative instructor, have not refunded or even replied to any of my complaints. It's been 2 months since original complaint. Still nothing. Avoid like the pox.”

Posted 1 year ago

“Awful driving instructors so rude and unpaient I was parking up outside my own property and I waited for them to move back I waited paitent until the car was back then I slowly moved forward and he horns at me when I wasn't anywhere near to the car at all but he clearly chose to me rude and asked why wouldn't I wait when I already waited and my foot was still on brake. I felt ridiculously humiliated and he said to me I should take my driving test again clearly disrespectful to the effort I have put to pass my driving how rude of him are these the type of instructors you have in company he shouldn't even be a driving instructor clearly he doesn't know himself how yo teach driving to his customers if his just spoken to me that way! Absolutely awful experience”

Posted 1 year ago

“I embarked on an ADI driving instructor course over three years ago, and the end result was a total disaster in my opinion partly due to the inaction of the AA when I expressed concerns about my readiness to do the part 3 test. My initial training was good, so I can’t fault my first trainer at the beginning. I was well on my way to passing he said. Then the pandemic hit, no fault of the AA of course but that obviously threw this he off kilter for a while. But then my trainer left the AA to pursue another career, and the new trainer seemed reluctant to provide more training, he just persuaded me that a mentor session would be adequate to pass the part 3 test (which is regarded as the most difficult part to pass). However, my main concern was that due to other work commitments, I was unable to have enough time to make having a ‘pink licence’ worthwhile. And so have very little opportunity to have real pupils. All throughout my training, it was known to my trainers that I would only be able to have a full license holder as the part 3 “pupil”. No training or advice was given on this in any shape or form. My part 3 was a distaster. The last mentor session seemed to suggest everything I was doing was fine. I put their advice into practice during my test and the examiner said I needed to do things very differently to pass. It was as if all the training was wrong. Don’t believe what the AA tell you about instructors having toprovide client centred training to the pupils. The AA didn’t make me the client when I expressed real concerns before the test. No help was given here. The bottom line is, if you don’t go for the pink license route, I would avoid this training like the plague. All their virtual classrooms and training is centred around non license holders and first time drivers. I hope this helps many in not making an expensive mistake, in financial, effort or time stent.”

Posted 1 year ago

“After previously failing I decided to have a couple of sessions with a new voice, so booked via AA. I had a fairly good first double lesson with instructor Colin in Carshalton, and we agreed on a second double lesson the following week. Unfortunately, my mother had a serious stroke the day after the lesson which understandibly occupied my time. Meanwhile Colin attempted to message me about my up coming test, but, because of circumstances, I didn't answer for 24 hours . Sadly, by the time I'd got back to him he'd cancelled the lessons and the AA had emailed 'goodbye'. What a bunch of cunts.”

Posted 1 year ago

“avoid, waited for my first lesson, day before told it had to be cancelled for a further 2 wks, tryed to get my money back was told no, i am still trying, waste of time, no one to speak to, only emails and live chat which is rubbish never again”

Posted 1 year ago

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The AA Driving School is rated 4.0 based on 696 reviews