The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 3.97

4.0 Rating 691 Reviews

74 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

4.0

Based on 691 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 30th May 2024

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DONT recommend instructor just all of a sudden didnt have time to fit me in after taking my money for 30 plus hours , absolute joke do not recommend !!!”

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Posted 1 year ago

“no contact number, instructer ups and leaves the country, aathen ignores your complaint”

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Posted 1 year ago

“i did my lessons in hatfield with a man called peter, i had about six months with of training alot of money that i was working for, he knew that and was very lovely untill i realised ive spend six months going up and down the motor way. wasnt till my family told me he hasnt even taught me to park a month before my test and when i asked him to finally teach me to park and do mock tests he shouted at me saying in not ready i need to get more lesson, i though i was cheated by him, im a good driver who lisend to what he said but looking back all he did was waste my time and money, i spent over a thousand pound on them from my own bar job while full time at uni and i feel like at the end i was scamed. i wouldnt recomend AA and that they dont even give there drivers reviews for the pupls to see if there good is also a scam.”

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Posted 1 year ago

“Madini Nadarajah is worse instructor in uk i wver seen, she only waste your time with talking and give you confuse lessons and she take your money upfront and as long as she take the money she dont want to give you lessons keep making excuses im fully booked and when you ask for money back she shouts and rude manner im surprised with AA company with this kind of people looking only for money, hope she pays it back double in another way please dont trust this person she doesn’t know anything about driving she is only looking for money if you like your money spend for better instructor. She deserves -000 star such a tribble person i ever seen very disappointed and unhappy with AA nit recommend 👎🏻👎🏻👎🏻”

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Posted 1 year ago

“The booking topup fee just increased from £1 to £3 due to "Costs" so they basically want you to give them a months lesson money in one go. Seriously AA your lessons are expensive anyway but this is a real deal breaker. You are forced to book lessons in blocks of 2 hours so this means a weeks driving is now £73. I thought BSM were expensive. We are now having to look elsewhere.”

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Posted 1 year ago

“Abid was good, the online system is awful. Timed out too quick, paid £120 booked 2hrs, then it sucked up the remaining 2hrs & I couldn't book another lesson. After going back forth email, email links, phone etc had to log complaint to try & sort it. Carry on treating people like this, your making money doing nothing.... not on!!! Looked @ other reviews & similar complaints: book online, pay up front & take your chance...this is another BIG name company gone digital; not nice experience when ripped off like this 2 days before son sits his test want to do some extra driving as advised. SORRY,you are driving us round cyber bend.”

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Posted 1 year ago

“My daughter was taking lessons with AA but her instructor had some personal issues so couldn’t carry on. They found a new instructor who cancelled on the day of the lesson. Eventually booked a 2 hr lesson with yet another AA instructor. The instructor shouted at her 3 times within the first 10 minutes for making mistakes to the point that she got him to drop her home and came in crying! Have tried to get through to AA about this but they don’t answer the phone and say use the online chat. Online they were very unhelpful and refused a refund. So she is 18 years old, trying her best to get driving and AA have taken £60 of her money (a whole weeks money for her) and refusing to acknowledge the issue. Avoid!”

Helpful Report

Posted 1 year ago

“I asked to be heard out and try to understand where I was coming from. The driving instructor was awful and treated me terribly and there was a lot of issues because of it. The lesson never happened in the end and I was scammed out of £50 because of it. The instructor was very rude and blunt towards me, his reactions towards everyting was veyr harsh and told me I was probably going to fail my theory test. He was blunt and totally spoke down and belitted a potential student, but then I went ahead and actually passed my theory test with flying colours on the first attempt, so who is he to say that about someone and treat someone with such disrespect, what kind of teacher is that? I don't have much money and I had to spend a ton more, my mental health is unstable and it caused me a lot of anxiety and depression. I was trying to contact management and customer service over and over again and they were very abrupt with me and didn't care at all what I had to say. I never write bad reviews but I had to because this has really agitated and taken a massive toil on me. If you are looking for a kind driving instructor and kind customer service, DO NOT, I repeat, DO NOT, come here.”

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Posted 1 year ago

“Had a test booked. The driving instructor cancelled the day before so not only did I not do my test I lost my money aswell. Proceeded to then ring and shout at me during the day all because he didn’t want to get up early. Didn’t do much for my confidence has he’s told me it was my own fault why I failed the first test. He’s now cancelled all my lessons,told me to find another instructor. Shouted yet again and then put the phone down. He was always late for lessons so I never had a full two hour slot.”

Helpful Report

Posted 1 year ago

“Booked my sons first driving lesson with The AA driving school with an instructor called Matthew Myers. My son is autistic and I’ve waited 2 years to get his driving licence due to DVLA process and delays so yesterday (Sat 4th March) was a big day for him which we had worked hard to prepare him for. He was excited and nervous about his first lesson. Matthew was due at 5pm so we were all ready and waiting for him at 16:50, shoes on, licence ready. By 5:10 he hadn’t arrived. I wasn’t worried as with traffic, roadworks etc in my experience instructors can be late but I telephoned him just to check he was on his way. No answer. I tried again, no answer. Maybe he can’t pick up I thought so I waited 5 more minutes and then text him. I got a response saying he had left as we had not arrived for the lesson. We had not arrived, we were there, at our house, ready and waiting. He said he gave people 5 minutes and then left. I tried to call him again, still no answer so I text asking him to come back as we had paid and booked him from 5pm till 7pm. He refused because he had decided after 5 minutes of waiting in the wrong place for my sons lesson to bring his other lesson forward. We asked him to come back after the lesson he had decided to bring forward, ie swap the lesson around. He refused and gave us a barrage of ressons including stating we weren’t a priority, he had other pupils with tests next week and he was driving all over Solihull, Bromsgrove, Alcester so he wouldn’t be back. Appalling first experience with the AA and appalling way to treat a new student with learning disabilities. Going to wrong place, leaving without making contact to check he was in the right place, trying to blame us for not being there. Failing to pick up calls when telephoned four times but able to respond to texts!!!!! And worst of all no apology or awareness of customer service. Cleatly this instructor had no respect for his customers or the AA brand. I would avoid at all costs”

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Posted 1 year ago

“This man ( Shana Gladmore)doesn’t deserve to be a driving instructor. Very rude and disrespectful. He was shouting at me like a kid. Telling me you will be pass you test but I passed with only 4 minors without any instructor’s help. He really dumped my spirit on that day. He took my money and didn’t refund the full amount. Shana is very unprofessional and everyone should avoid him.”

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Posted 1 year ago

“Not all instructor good some of ask u to pay cash or in bank a/c in advance when u paid they don’t care cancel lessons even before one 1hr not coming on time and not refund your money good luck guys”

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Posted 1 year ago

“My experience was great. I passed 5 years ago. My instructor was brilliant. However now my partner is learning and booking is ridiculous. The price is mental these days but having to put down the money before you can see any avalible slots and instructors being given so many students that the next slot you find when you can afford it is a month or more ahead. The lesson practically becomes revision especially when we don't have a car for her to practice in. This kind of makes the booking fees seem higher. Give priority. Help people pass don't just take their money.”

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Posted 1 year ago

“The drivers associated with AA are cowboys! They do not know the routes. They won’t teach you with navigation, where 9 out of 10 tests are by navigation. They would shout at you and swear at you. When you complaint to the AA they just say there is no way for us to investigate and you have lost all your money. Very very poor driving school, please avoid.”

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Posted 1 year ago

“I had 7 2 hour lessons and only went around a practice route for learners for 6/7 lessons. I found a new instructor and have learnt so much more! I requested a refund for unused hours and I am still waiting for the money! I advise you to go with a well experienced driving instructor who actually uses their dual controls!!”

Helpful Report

Posted 1 year ago

“I urge you, PLEASE DO NOT BOOK with a Vanessa Domanski (North London). Booked and paid in advance for 10 hours way back in 2021. In the whole 18 months I only had ONE 2 hour lesson. Constant cancellations after cancellations virtually always on the day. As customers we would be penalised if we were to cancel without a 48 notice but for the instructors they can cancel whenever they please with no consequences. My instructor was unreliable and unprofessional who didn’t seemed fazed or apologetic one bit when I requested a refund. I made a complaint on the 6th Jan and had a complaint specialist confirm my refund. To this day I’m still chasing my refund. I emailed her again, no reply. I then contacted The AA live chat. It turns out my card details were no longer on their system because I booked way back in 2021 so I needed to provide them my card details again. I needed to wait another 5 working days. Refund still not received. Contacted live chat again. I’m now told it could take up to 15 days. I emailed the complaint specialist again, no reply. Diabolical! I had 18 precious months of mine wasted not to mention my money. The instructor was a total windup who did not give a monkey with treating her students the way she did. The AA has been one terrible experience.”

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Posted 1 year ago

“I had my driving lessons with Jason and it was a very bad experience. He makes you feel bad when you make a mistake to the point that I had to take a break from driving. The atmosphere in the car was horrible. I decided to change the driving school and I feel much better during my lessons.”

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Posted 1 year ago

“I booked my grandson lessons with AA as his previous instructor kept cancelling, going on holiday or his wife was unfortunately not well. So me being old school thought AA was always good when I was young so I’ll pay for his lessons on line as you do… Well what a shame. I feel I’ve let him down. He had a few lessons in May and June then his instructor ( whom he liked very much and really respected said he didn’t need much more but to do his theory and come back. Which I though was really good of him instead of just taking his money. Anyway he managed to pass his theory 2nd time which was October. So he went back online to book lessons and the earliest was December so he booked and it got cancelled.. this happened 7 times. Just a text or email to say it was cancelled no reason and sone in the morning of the lesson so days lost from work. My grandson text him and said can you tell me why you keep cancelling my lessons he said he was busy, but if he was busy why are they on there???? Anyway we are still trying to get £124 back there is no customer service line to speak to anyone and basically if people put money on the account for birthdays and presents the money goes back to them and my grandson is not going to phone uncles and aunts and ask for his money. It’s disgusting and he has wasted nearly a year with AA and apart from really liking his instructor this was such a bad experience. The live chat kept disappearing we also tried to book other instructors and phoning is a definite No as it tells you to go into website x OLD school this definitely is not.”

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Posted 1 year ago

“My instructor ripped me off, dropping me off 15 minutes early, stopping the car all the time to tell me the same things all over again, hardly letting me practice. If you live in Tamworth do not use them!”

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Posted 1 year ago

“Booked a 6 hour lesson and the instructor never showed up and ny test is being delayed now and they still need time to process my refund. worst driving school I have ever seen in my life.”

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Posted 1 year ago

The AA Driving School is rated 4.0 based on 691 reviews