The AA Reviews

2.8 Rating 1,989 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Popular Questions:

Delivery

How does The AA deliver? How long does The AA take to deliver? Does The AA deliver on time?

Returns

Customer Service

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Get Answers to Your Questions

Ask a question and get answers from people who are customers of The AA.

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

How do I contact The AA?

Helpful Report

(19 hours ago)

You can contact The AA by Telephone, Email and Live Chat.

Helpful Report

(19 hours ago)

79.17%

Industry Average

“ Broke down saibsburys petrol station, eastbourne Brilliant service from phoning the helpline (the assistant was calming and efficient) to The AA engineer who came to my rescue! I want to say a big thank you to Liam. I phoned The AA because I dropped my oil cap in the engine. After looking for it with a torch to no avail. Liam found it! My hero!! Thank you AA. ”

- SHARON SANDS

“ Broke down yesterday on A47 near kingslyn at 5.15 pm and AA was with us in about 20 minutes though told a hour ,was well pleased friendly guy fixed in about twenty minutes well done Patrick great guy 10 / 10 for service ”

- Anonymous

“ Only one person made me happy today and that was JOHN. Brilliant customer service AA operator. Good at his job. Kept me calm through my stressful experience of trying an attempt at changing my address on-line. Sorted everything out for me. Thank you John ”

- Linda Gibson

The AA Reviews

Customer Service - Good