The AA Reviews

2.8 Rating 1,960 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,960 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Popular Questions:

Delivery

How does The AA deliver? How long does The AA take to deliver? Does The AA deliver on time?

Returns

Customer Service

How can I contact The AA? How quickly does The AA resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of The AA.

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

How do I contact The AA?

Helpful Report

(3 weeks ago)

You can contact The AA by Telephone, Email and Live Chat.

Helpful Report

(3 weeks ago)

79.44%

Industry Average

“ Insanely impressed! My daughter took out cover just a few weeks ago, and unfortunately had a breakdown incident yesterday where the battery had been drained due to an incorrectly fitted dashcam. Reporting the issue was so easy online, and we had an AA van with us within just over an hour! They resolved the issue, and the service was just excellent. Will be recommending far and wide, well done AA! ”

- Laura

“ Excellent service. Fixed the problem with my car. Very helpful. ”

- Anonymous

“ I had a puncture today on the M23 The AA arrived in 50 mins put a temporary wheel on for me followed me to a tyre shop. He explained everything to me as it happened even got them to close of a lane so I could get out of the escape area fantastic service and really friendly aa man well done and thank you for taking care of me Keith Brighton ”

- Keith BRIGHTON

The AA Reviews

Customer Service - Good