The AA Reviews

2.9 Rating 1,765 Reviews

48 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.9

Based on 1,765 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Popular Questions:

Delivery

How does The AA deliver? Does The AA deliver on time?

Returns

Customer Service

How can I contact The AA? How quickly does The AA resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of The AA.

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

How do I contact The AA?

Helpful Report

(1 week ago)

You can contact The AA by Telephone, Email and Live Chat.

Helpful Report

(1 week ago)

77.00%

Industry Average

“ I'd recommend for breakdown cover This negative point around the overall customer service is something I'll elaborate now. ”

- Phil walker

“ What a great service We broke down on the M42 Northbound by Lea Marston junction at 630 on 28 /12 /23Our tyre has shredded and stuck on the hard shoulder the wheel was too difficult to remove to put on the spare We called The AA and they advised someone would be with us within 20 30 mins As promised they arrived like knight in shining armour Ashley Thorton very calmly managed to remove our shredded tyre and put on our spare He was charming and couldnt do enough for us and got us back on the road within 30 mins of us contacting The AA Fantatic service We cant thank Ashley enough for his help and everyone involved in our rescue ”

- Nick and Susan Blackstaffe

“ He was super efficient and friendly, a credit to the service. ”

- Mel

The AA Reviews

Customer Service - Good