The Electrical Guys Reviews

Name: The Electrical Guys
Rating: 4.62

4.6 Rating 2,156 Reviews

91 %

of reviewers recommend The Electrical Guys

4.6

Based on 2,156 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Email:

help@electricalguys.co.uk

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The Electrical Guys 5 star review on 16th October 2018

Robert Ward / J.H.& R Ward

The Electrical Guys 5 star review on 11th May 2016

Mrs Albone

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bad customber service item i brought was next day deliverly but took 2 weeks to come phoned and emailed not happy with reply”

Helpful Report

Posted 7 years ago

Hey Robert, Thanks for taking the time to submit a review. Sorry to hear of the trouble you had with your order. As you placed your order with us on a Saturday, the goods were then dispatched out on the Monday for delivery Tuesday. It does look like the courier may have attempted delivery a few times, so I apologise if they didn't leave a calling card to say they had. I have just spoken with our customer care team and I now believe you are in receipt of the goods? I again apologise for any inconvenience this may have caused and we hope to see you again another time.

Posted 7 years ago

“I ordered a light bulb from you on Friday 13th and paid for next day delivery, so it was due to come Monday. It didn't come. I emailed yourselves on the Monday night and you called back Tuesday by which point I'd had an email saying that my order had left the warehouse and would be delivered that day (Tuesday 17th). It wasn't so I rang back to be told that there was no record of my item having left your warehouse and that the item was out of stock. The lady I spoke to said that she would email the warehouse and get back to me. I received a call today (Thursday 19th)to state that the delivery company had no record of receiving the item and that there were none in stock, so I had to have a refund. Not only did I not receive next day delivery but you sent me emails stating that I had purchased the item and that it had been dispatched when apparently it wasn't in stock. If I hadn't rung to chase it would you have noticed and given me my money back? I doubt it!! I am utterly disappointed with the service I have recieved and will not be using you again, nor will I recommend you to any one else.”

Helpful Report

Posted 7 years ago

Hi Jenna, Thanks for taking the time to submit a review. Sorry to hear of the problems you encountered with our service. You can be rest assured this doesn't happen often and I can only apologise on behalf of both our logistics team and web teams for the problems regarding stock. We hope we will be able to make this up to you in the future.

Posted 7 years ago

“Ordered paid for and received invoice for a hammer loop. But received a belt”

Helpful Report

Posted 7 years ago

Hi Martin, Thanks for taking time to submit some feedback with us. Sorry to hear of the problems you have had with your order. I believe our customer care team have now bee in touch to rectify this issue? If we can help any further Martin we are only a phone call or email away. Apologies again for any inconvenience this may have caused. :-)

Posted 7 years ago

“Ordered on the 21st Dec and we still have not received the goods. We have checked again today and the goods have still not arrived. Can you please investigate the matter.”

Helpful Report

Posted 7 years ago

Hi Clive, Thanks for taking time to submit a review with us.Sorry to hear your goods didn't arrive with you on time. I believe our customer care team have been in touch to resolve the issue? If not then please do drop us an email and I'll get one of the team to give you a call. Apologies for any inconvenience this may have caused.

Posted 7 years ago

“Ordered with next day delivery before Christmas and I'm still awaiting my order”

Helpful Report

Posted 7 years ago

Hey, Thanks for taking the time to submit a review. I believe our customer care team has now been in touch? Due to ordering after our Christmas cut off date (4PM on the 22nd) your order was processed with our warehouse on the 23rd. This meant it wouldn't be out for delivery until after Christmas (Wednesday 28th Dec). Sorry for any confusion with this! If you have any more feedback then please don't hesitate to get in touch with our team.

Posted 7 years ago

“Item not delivered! No correspondence!! Rubbish :-(”

Helpful Report

Posted 7 years ago

Hey Leon, Thanks for taking the time to submit a review. I'm really sorry to hear of the problems with your delivery. I do believe this has now been sorted by our customer care team? If not please drop us a line at sales@electricalguys.co.uk and we'll be happy to help.

Posted 7 years ago

“We were sent the wrong item and still waiting for the correct one.”

Helpful Report

Posted 7 years ago

Hey Geoffrey, Sorry to hear you received the wrong items. I believe our customer care team should now have been in touch regarding this? If not please drop us an email at sales@electricalguys.co.uk and we'll be happy to help. I apologise for any inconvenience this may have caused!

Posted 7 years ago

“I purchased 2 electric heaters but one is faulty it's not working”

Helpful Report

Posted 7 years ago

Hi Najma, Thanks for taking the time to submit a review. Sorry to hear one of your items is faulty. Have you been in touch with our customer care team? If you pop them over an email to sales@electricalguys.co.uk they will be happy to arrange a collection of the faulty item and issue you with a replacement. Sorry for any inconvenience this may have caused! :-)

Posted 7 years ago

“Only received half of my batteries and then was promised the other half by Tuesday and I haven't received them. I have emailed but with no response and it is now Thursday and I still haven't got my batteries.”

Helpful Report

Posted 7 years ago

Hey Lesley, Sorry to hear you only received half of your batteries. I believe our customer care team have now been in touch regarding the issue and a full refund issued. If you have any further problems Lesley then please do get in touch. Have a fantastic Christmas and a Happy New Year!

Posted 7 years ago

“I asked a question about a product, received a reply a couple of days later. Went to place an order for 6 of the items, which at that time, showed over 600 in stock, I made payment by PayPal (for my security), I received an e mail saying the item was being packed, 3hrs later I receive a phone call to say there has been an error, the item is not in stock, refund to be processed. The company uses an 0844 number for contact, they have an alternative of 01924227941.”

Helpful Report

Posted 7 years ago

Hey Mr Schofield, Sorry to hear of the problems you encountered. The generic order email is sent out to you before it's passed through to our internal system. As you can imagine there is sometimes a slight delay in this happening, which meant by the time it was processed by our warehouse the stock had been allocated to an order. The 600 showing in stock were actually taken by one of our trade customers an half hour before you had placed your order. I can only apologise for this and the delay in our stock updating on our website. Rest assured we are working very hard to cut down on this time delay. I believe as per the message on PayPal we have now refunded your order, but if you do have any other questions then please feel free to get in touch with our customer care team.

Posted 7 years ago

“If you're happy with poor service then order with The Electrical Guys, otherwise don't bother. At the time of ordering their website said there were 640 of the items I wanted to order. One week later after hearing nothing about the status of my order, I finally had someone answer the phone. They advised that someone in purchasing was looking at ordering more of the batteries I ordered as they were out of stock, there are two issues here; firstly at the time of ordering the website said there were more than enough items to fulfill my order, secondly there was no contact during the week to tell me my items were out if stock so I was none the wiser sat at home waiting for my items to arrive. I did contact The Electrical Guys via their Facebook and Messenger pages and got a swift response outside of hours but they did not follow up on the email I sent. Calling this morning, I cancelled the order and was assured that my refund would be processed today. By late this afternoon I still hadn't received any communication. I chased again by phone and had the refund within minutes, funny that. Everyone knows how important batteries are at Christmas ! I will not order from this company again.”

Helpful Report

Posted 7 years ago

Hey Chris, Thanks for taking the time to submit a review. I'd just like to apologise for any inconvenience this may have caused. As we deal with a lot of businesses externally from our website there can sometimes be a delay in stock updating on our system. Unfortunately this occurred with your order and our warehouse placed it into 'backorder'. I can only apologise for the delay in correspondence and the refund not being carried out quickly, it's a very busy time for us but again this is no excuse. If you would like to chat about this problem further then please don't hesitate to get in touch with our team. We will be happy to help.

Posted 7 years ago

“I ordered a lamps,which claims to be in stock! and paid for them to next day delivery... Then a received different ones! After i called and i sent an email, found out that they are out of stock! And there is a mistake! Its so misleading when someoen order somthing and get another one because the one they ordered is not in stock!! It should mention that the product not in stock! Before ordering! Or when you figure out that the product is not in stock you should at least send an email to mention that. Not delivering other one! Taking people money and pay for next day delivery when the product is not in stock its not ethical.”

Helpful Report

Posted 7 years ago

Hey Abrar, Thanks for taking the time to submit a review with us. I'm really sorry to hear about the problems you encountered with your order and I can only apologise for the inconvenience. Having looked into the issue for you, it does look like our team did indeed pick the wrong item in our warehouse. This has caused the SKU you originally ordered to be pushed back into stock on our website. This meant another order was then placed by somebody else and the stock allocated. This is no excuse however and I do apologise for any inconvenience that my have caused. If you would like to speak with us about it further then please do get in touch.

Posted 7 years ago

“Have not received the item yet”

Helpful Report

Posted 7 years ago

Hi Andrew, Sorry to hear your goods haven't yet arrived! I will get our customer care team to get in touch with you to rectify the issue. Apologies for any inconvenience this may have caused you.

Posted 7 years ago

“I missed the delivery due to being on holiday. Contacted sales 3 times now to get the items resent plus have paid for them but not received. Really bad service and still unable to get a response .”

Helpful Report

Posted 7 years ago

Hey Tracey, Thanks for taking the time to submit a review. Sorry to hear you haven't received your items yet. I do believe our customer care team have been in touch numerous times to try and rectify the issue? If you need any more help then please do get in touch with our team or send us an email to sales@electricalguys.co.uk. :-)

Posted 7 years ago

“Two of the radiators were delivered damaged. We emailed to ask for them to be replaced. We are still waiting. We were informed that the courier had delivered replacements but they were delivered to the wrong place. We still don't have what we ordered.”

Helpful Report

Posted 7 years ago

Hey Emma, I can only apologise for the inconvenience caused with your order. I believe this has now been refunded by the team? We take full responsibility for the problems you encountered with Fedex and we hope we can rectify this in the future.

Posted 7 years ago

“Tried calling regarding delivery Phone rang forever tried at multiple times of the day”

Helpful Report

Posted 7 years ago

Hi Jon, Sorry to hear you couldn't get in contact with our customer care team. It looks like you may have tried over the weekend? Our team are available Monday to Friday 9AM to 5PM. It does look like according to our system your query has now been resolved with our team, but if you do have any other questions then please feel free to give us a call. :-)

Posted 7 years ago

“Goods have not arrived”

Helpful Report

Posted 7 years ago

Hi Stephen, Sorry to hear your goods have not arrived. I have asked our Customer Care team to get in touch with you as a matter of urgency. Apologies for any inconvenience this may have caused you!

Posted 7 years ago

“Not that impressed to be honest. Customer service was lacking. I asked what RMA to return the goods too and was told there's no such thing but this is what it says on there website to do? Would never buy from again.”

Helpful Report

Posted 7 years ago

Hey Ash, Firstly I would like to apologise on the behalf of our Customer Care team for the inconvenience that was caused. I believe this issue has now been resolved but if you have any further concerns Ash then please do get in touch with one of our team. :-)

Posted 7 years ago

“I was sent 2 x 5 light tubes which were smashed, as only wrapped in bubble wrap with no card or box. The Electrical guys totally ignore all contact. Now waiting for the 10 day ebay time frame to initiate a forced refund. Will not be shopping here again.”

Helpful Report

Posted 7 years ago

Hi Julie, Thanks for taking the time to submit a review with us. However one of our customer care team has been in touch with you via eBay a few days ago and initiated a full refund for the two tubes that you ordered. The two tubes should have arrived in a specialised cardboard box to protect them in transit. We can only apologies for any inconvenience this has caused and we have passed on the details to our warehouse team for future orders. If you have any further queries then please don't hesitate to get in touch with us :-)

Posted 7 years ago

“The product I orderd didn't match when I tried to fit it, bulb had two pins instead of 4”

Helpful Report

Posted 7 years ago

Hey Bangani, Sorry to hear you received the incorrect item! If you would like to get in touch with our customer care team (sales@electricalguys.co.uk) they will be happy to issue a replacement ASAP for you. Thanks again for shopping at The Electrical Guys.

Posted 7 years ago

The Electrical Guys is rated 4.6 based on 2,156 reviews