The Electrical Guys Reviews

Name: The Electrical Guys
Rating: 4.62

4.6 Rating 2,156 Reviews

91 %

of reviewers recommend The Electrical Guys

4.6

Based on 2,156 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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help@electricalguys.co.uk

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The Electrical Guys 5 star review on 16th October 2018

Robert Ward / J.H.& R Ward

The Electrical Guys 5 star review on 11th May 2016

Mrs Albone

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of them was broke, and I paid extra money to get the them on the next working day but i got it 4 days later”

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Posted 6 years ago

“I've been asked to write a review? Interesting, i am still waiting for the goods!!!”

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Posted 6 years ago

Hey Peter, Thanks for getting in touch and sorry to hear your goods have not arrived yet. They were dispatched from our warehouse on the 14th via a Royal Mail 2nd Class service. I believe one of our team is getting in touch to try and get this resolved for you ASAP. Thanks, The Electrical Guys

Posted 6 years ago

“I ordered a lockable socket and I was highly disappointed when I found out there were no keys in the package”

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Posted 6 years ago

Hey Omer, Thanks for getting in touch and sorry to hear your item didn't arrive with the key. I believe a member of our team is now in touch and will be getting the key out to you ASAP. Apologies for any inconvenience this may have caused. Thanks, The Electrical Guys

Posted 6 years ago

“Turned up 5 days later then promised. When it finally arrived you had the wrong house number on the label. The packaging was all broken and ripped and the goods inside scuffed and scratched. Yes you offered to come collect and replace but to be fair I wouldn't trust you to get it right again. I will NEVER order from you again and will advise all colleagues, family and friends about my experience with you.”

Helpful Report

Posted 6 years ago

Hi Sandie, Thanks for taking the time to submit a review with us. I'm really sorry to hear of the experience you had with your order. Having looked into this with our customer care team; I do believe it was a Fedex issue and we can only apologise for this. We did explain that it was lost in transit and we had to issue a new order; hence the delay in the goods getting to you. We then offered to pick up the damaged goods and get a new one shipped out all free of charge. I also do believe our team have refunded you a % of the order to apologise even further. I'm sad to hear you won't be back shopping us with again Sandie. However if you do change your mind in the future; we hope we'll be able to make it up to you. Thanks, The Electrical Guys.

Posted 6 years ago

“The item never turned up, was offered as next working day delivery. was declared as dispatched/on it's way. Took day off work, to take delivery and the following day. But did not arrive even the second day. Tracking number did not work, company were not over helpful at first in finding where my item was, just referring to tracking number. Very frustration and total waste of my time and money. Cancelled order, after waiting a week for delivery, not to arrive.”

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Posted 6 years ago

Hey Keith, Thanks for taking the time to submit a review. As Adam from our team said in his email; the goods were actually lost within the Fedex system and they didn't make us aware of this until it was chased by ourselves. As long as the tracking shows 'in transit' we would have believed it was out for delivery with you that day. This is no means an excuse however and our team should have investigated this on the first occasion; rather than taking the tracking info on face value. Again we can only apologise for this and any inconvenience that was caused to you and your work. We hope our team will be able to make it up to you with a future order. Thanks, The Electrical Guys

Posted 6 years ago

“I have received only part of my order,I have emailed electrical guys 3 times the only reply I have received are altimated replies (thanks for your order) with no phone number to call feeling very frustrated with the very poor service.As I write this review I still haven't had a reply or received my full order.”

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Posted 6 years ago

Hey Stewart, Sorry to hear nobody has got back to you yet! I do believe we may be looking into the issue with the warehouse, although you should have received at least an update reply to let you know we are investigating. I'll have somebody get in touch ASAP and apologies for any inconvenience this may have caused. Thanks, The Electrical Guys

Posted 6 years ago

“Damage at base of radiators !!!”

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Posted 6 years ago

Hi Nigel, Really sorry to hear your goods arrived damaged. Did you alert our customer care team to the issue? They will have been happy to send out a replacement and collect the damaged item if so! If you haven't, just pop over an email and they'll get you sorted ASAP! Thanks, The Electrical Guys

Posted 6 years ago

“"Item was packed very good but when I opened the heater, firstly had a sharp piece of metal scratch my finger, secondly on the corner coming away from the seal ( Tiny Gap)\r\nthirdly a dent in heater then when I looked a large bump. Therefore you can see this was not done in travelling therefore tells me that NO checking service applies at base at all for a customer to receive this is actually very poor service and most defiantly I would not recomend this company at all and I would not used them my selves again. One problem would be a annoying but three is disgusting." NOW even to return as been a nightmare after all this time adventally Fedex collected all of this lacks commuication it most certainly could of been avoided !! I have worked in retail and you have to THINK outside the box each customer is different like incidents are different anyway thank goodness thats gone NOW how long before a full refund..............”

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Posted 6 years ago

Hi Jayne 👋🏼, Thanks for taking the time to submit a review with us, we really value your feedback. As you can imagine, it can be very time consuming for us to go and open every single one of our heaters (once they arrive with us) to check for damages. We rely on the supplier to do their own internal checks and sorry you felt let down on this occasion! 😔 We can assure you this doesn't happen often and we'll be passing the feedback onto our supplier to see how the issue has happened. We do hope we will be able to make it up to you in the future. Thanks, The Electrical Guys

Posted 6 years ago

“Product delivered severely damaged,commitment to collect and replace not honoured. Still awaiting exchange of goods.”

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Posted 6 years ago

“2 items missing 2 items broken”

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Posted 6 years ago

“HAVE NEVER RECEIVED THE GOODS FROM YOU, OR AN EMAIL TO SAY YOU SHIPPED THEM.”

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Posted 6 years ago

“Simple small order, took a bit longer than expected to arrive, which wasn't too much of an issue. (other online supplies beat your speed for equivalent sized order). However one item was not the item ordered. Only 4 items (grid switches and face plate) in the total order, But you still managed to send a wrong item !? How hard is a bit of basic quality checking before packaging items off? Went to look for phone number to call.. Oh, I then notice you are another on of those companies that cannot deal with telephone calls? (yet you have my full contact details inc phone number and you ask for phone number on your "contact form"). What is so hard about two way telephone communication? Not particularly impressed with overall service.”

Helpful Report

Posted 6 years ago

“Still have not heard from you following my email below, with your reply Hey, Thanks for getting in touch with us at The Electrical Guys. Your request (325) has been received and is being reviewed by our support team. The team are available Monday to Friday (9am - 5pm) and we aim to get back to you within 48 hours. To add additional comments, please reply to this email. Polly Osbo Polly Osborn Jun 16, 16:46 BST HI, we ordered a bulb which all looked good when it arrived except for 2 small bits that are different. I would appreciate it if we you could provide information on how we can return it. We have all the original packaging. What we want is F13TBX/827/A/4P and in will also send some photos. Do have this specific bulb? Would really appreciate the help! Kind regards, Polly Osborn Order#EG012922 Sent from my iPad This email is a service from The Electrical Guys. Delivered by Zendesk [QL083G-742E]”

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Posted 6 years ago

Hey Polly, Thanks for getting in touch with us at The Electrical Guys. Sorry to hear of the trouble you have had with your order! Just looking on our system at your ticket enquiry (#325) and it was sent into us on 16.46 on the 16th June. It does look like one of our team replied back to you on the same day at 17.18. Did you happen to get this reply? It may be worth checking your spam inbox if not and I can only apologise for this! I believe we have now resolved this issue and a full refund has now been processed. If we can be of any further help in the future Polly please let us know! Thanks again for shopping with The Electrical Guys :-)

Posted 6 years ago

“Needed a 3 Phase Dist board quick, They sent it to another town! i received a phone call from a confused recepient! " Ive a parcel for you" Carrier left it in the conservator of an address in a different town! and left him a sorry you were out card! I had to drive over at night and collect it! I Sure WONT Be using these "Guys" again!!! NOT RECOMMENDED , Use someone with a better carrier that CAN read an order. Kind regards DAVE ( A VERY DISAPOINTED CUSTOMER)”

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Posted 6 years ago

Hi Dave, Thanks for taking the time to submit a review and sorry to hear of the issues you ha with Fedex. It's something we certainly haven't experienced before! I can only apologise for any inconvenience this may have caused and I believe our team rectified this with a partial refund to cover the costs of the travel and any inconvenience that was caused. We hope we'll be able to make it up to you with a future order. Thanks, The Electrical Guys

Posted 6 years ago

“My order seems to have been ignored, placed the order a week ago and it never went beyond the 'processing' stage. I haven't received any notification of delays from them and two attempts to contact the company via email have been ignored. I would recommend buying whatever it is you're after from Amazon, at least their customer service is professional, not like this company VERY UNSATISIFIED WITH THIS COMPANY”

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Posted 7 years ago

Hey Matthew, Thanks for taking the time to submit a review! Please rest assured your order was not ignored by our team :-) Due to the long bank holiday weekend, our office was closed on both the Friday and the Monday, hence the delay in your order shipping out from our warehouse. We did advertise this on the website at the time, just to make sure our customers knew there would be a slight delay in shipping. Again I can only apologise for any inconvenience this may have caused. We hope you are now up and running with your DC isolators and if we can be of any help in the future, please just drop us a message :-) Cheers, The Electrical Guys

Posted 6 years ago

“sorry i am very sad becouse you didn't send me all my i tem complet MBC i was order 10 pices but you send me emty box now i open case refund my money.”

Helpful Report

Posted 7 years ago

Hey there. Sorry to hear of the trouble you are having with your product. Unfortunately the item you purchased via our eBay store (Wylex NHRS10SSLHI) doesn't come with MCB's or RCBO's. This is stated within our product description that you can find here: http://ebay.eu/2qoXqWS. If you would still like to return the boxes, please open a return case via eBay and one of our team will be in touch with all the details. We do recommend that you send these goods back via a tracked courier (just so we have proof of delivery when they arrive in our warehouse). Alternatively please give our sales team a call or drop us an email (sales@electricalguys.co.uk) and we can get the return arranged for you. Apologies for any inconvenience this may have caused you.

Posted 7 years ago

“Purchased the order as needed certificates on a next day delivery! Received order 5 days later!”

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Posted 7 years ago

Hey Steve, Thanks for getting in touch and taking the time to submit a review. Sorry to hear your goods didn't arrive with you on time. I've just had a quick look into this with the team and it does appear it dispatched out from here on the 6th for delivery on the 7th. However, I can see it was 'refused by the consignee' on the 7th (which was a Friday), so they re-attempted delivery on the Monday. I can only apologise for this and we can log this with Fedex for future orders. We hope to see you again sometime soon :-)

Posted 6 years ago

“Delivery - was told next working day but 4 days later I'd heard nothing. I phoned and was told it would be looked into but no call or email back. I bought 'Thor hammer' wall light for my sons birthday which as a result of not getting them on time as promised, has now been a let down and resulted in an upset son and an annoyed dad. I would like to be contacted in regards to this as you have really let me down. 07737213206”

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Posted 7 years ago

Hey Owen, Thanks for taking the time to submit a review with us. I'm really sorry to hear of the trouble you have had with your order. I've just spoken with our customer care team and they assure me it was dispatched on Monday night for delivery on Tuesday. However I've looked into this further and it looks like there was an address query from Fedex which caused the delivery to be delayed. Our team have passed on all the relevant information now needed so it should be out for delivery today. Our team have also tried ringing you on the number you provided numerous times now, but it seems to just keep ringing out? I believe they have now left you a voicemail, If you give us a quick call they'll happily get this sorted for you. Apologies for the inconvenience this may have caused you and your son. Rest assured our team are working hard to solve this for you.

Posted 7 years ago

“I ordered 2 meter boxes when they where deliver both where serenely damaged so replacement where sent 1 was damaged again Both boxes where not in a new looking condition. I did not send the second damaged box back as I had tradesman waiting to fit it.”

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Posted 7 years ago

Hey Brett, Thanks for taking the time to submit a review. Sorry to hear your second batch of replacements also sustained damage in transit, I can only sincerely apologise for this. I have escalated this with our warehouse to investigate both the packaging and the handling of the meter boxes when they are passed to the carrier. Apologies for this and I hope we can make it up to you in the future. If you have any further questions please give one of our team a shout.

Posted 7 years ago

“you never sent me an invoice now my accountant is chasing me and I a have to waste my time tring to find it and writing you this note and theres no where on your website for this hence this this the only place you left me I don't want to leave a bad review but whats my choice?”

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Posted 7 years ago

Hey Chris, Thanks for taking the time to submit a review. You can actually download your invoice by heading to your account (https://www.electricalguys.co.uk/customer/account/login). If you didn't sign up at the time you can also create an account here (https://www.electricalguys.co.uk/customer/account/create). If you use the same email address you used to place your order with us, you'll be able to view all your information including a VAT invoice. Hope this helps and apologies if this isn't made clear on our website. If you run into any other problems please give our team a shout, we'll be happy to help. :-)

Posted 7 years ago

The Electrical Guys is rated 4.6 based on 2,156 reviews