The Electrical Guys Reviews

Name: The Electrical Guys
Rating: 4.62

4.6 Rating 2,156 Reviews

91 %

of reviewers recommend The Electrical Guys

4.6

Based on 2,156 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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help@electricalguys.co.uk

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The Electrical Guys 5 star review on 16th October 2018

Robert Ward / J.H.& R Ward

The Electrical Guys 5 star review on 11th May 2016

Mrs Albone

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a 3 gang 2 way screwless light switch on 18th dec and received it on 24th dec bareing in mind xmas post so was quite pleased with delivery really . well wrapped for delivery . overall an acceptable transaction.”

Helpful Report

Posted 7 years ago

Hi Philip, Thanks for taking the time to submit a review. Glad to hear you were happy with the delivery time. Our Royal Mail service has really taken off and it's great to see its working for our customers. We hope you had a fantastic Christmas and we look forward to seeing you again sometime soon :-)

Posted 7 years ago

“Quick delivery but not to quick refund”

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Posted 7 years ago

Hey Sumit, Thanks for taking the time to submit a review. Sorry to hear your refund took a while to process, as you can imagine we have to examine any returns that come back to us for defects before we can initiate a refund. I do believe this has now been resolved with our customer care team and we look forward to seeing you next time :-)

Posted 7 years ago

“Great product, some issues with delivery but easily sorted”

Helpful Report

Posted 7 years ago

Hey Safron, Thanks for taking the time to submit a review. Glad to hear you were happy with the product and I can only apologise for the issues you encountered with our delivery service. We look forward to hopefully seeing you next time :-)

Posted 7 years ago

“The product looks ok for the money but not sure how ordered Friday, delivered Tuesday is "Next Day Delivery" ?”

Helpful Report

Posted 7 years ago

Hey, Thanks for taking the time to submit a review, it's very much appreciated. Glad to hear you are happy with the convector heaters, they are a great bit of kit! In regards to your next day delivery question, as per our delivery policy (you can find it here --> www.electricalguys.co.uk/delivery) our service is strictly 'working days'. That means because you happened to order after 4PM (your order was placed at 5PM) on the Friday, your goods were dispatched on the following Monday for delivery the 'next working day'. Hope it clears this up, but if you have any further questions then just give our customer care team a shout. We look forward to hopefully seeing you next time :-)

Posted 7 years ago

“Product description good.”

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Posted 7 years ago

Hey, Thanks for taking the time to submit a kind review. It's very much appreciated! We look forward to seeing you next time :-)

Posted 7 years ago

“quick response”

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Posted 7 years ago

Hey, Thanks for taking the time to submit a kind review. It's very much appreciated! We look forward to seeing you next time :-)

Posted 7 years ago

“I was expecting a new item. The webpage mentioned nothing about my buying a very dirty secondhand item from them; at least it was the item listed.”

Helpful Report

Posted 7 years ago

Hi Richard, Thank you for submitting a review. We only sell new and packaged items on our website so sorry to hear the goods you recieved appeared to be second hand. If you could get in touch with our customer care team we will be more than happy to replace the item for you. Sorry for any inconvenience this may have caused!

Posted 7 years ago

“Good prices, the right product, delivered in a timely fashion. However, I was signed up for an email newsletter without my knowledge - I HATE receiving them so would not have asked to be sent one. I have also been completely unable to find an invoice for the goods I have purchased.”

Helpful Report

Posted 7 years ago

Hey Rachel, Glad to hear everything arrived with you quickly. Sorry to hear you were signed up to our newsletter without prior warning, I'll get our team to remove your address. To find an invoice just simply log in to your account on our website and you can download yourself a PDF. If you didn't create an account when you checked out, just sign up with the email address you did on your order and again, you should be able to download yourself an invoice. We look forward to seeing you next time :)

Posted 7 years ago

“Items delivered not exactly what was ordered - contacted them immediately about it via the provided address and have heard nothing since - not even an acknowledgment email.”

Helpful Report

Posted 7 years ago

Hey Gordon, Sorry to hear nobody has been in touch yet. I have escalated this to our customer care team who should be in touch soon to help out with your problem. I do apologise for any inconvenience this may have caused.

Posted 7 years ago

“One item supplied was not as described on the website. An email to them to advise this was not responded to. Website worked well and the next day delivery was very efficient.”

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Posted 7 years ago

Hi John, Sorry to hear you didn't receive a response to your query. I'll have a word with our customer care team and get somebody to get in touch ASAP! Glad to hear you was satisfied with the delivery though :-) - we look forward to seeing you again soon.

Posted 7 years ago

“I ordered a weatherproof socket, and a drill bit. They came in an enormous box all filled with packaging, with the small items to be found at the very bottom of the box. I wasn't keen on the waste of packaging that this involved. The packaging was plastic-y too, I would have preferred it if it was something biodegradable or recyclable, like those expanded rice wotsit shaped things, and in a much smaller box. Other than that the package came very quickly, and I got exactly what I ordered.”

Helpful Report

Posted 7 years ago

Hey Alison, Sorry to hear you wasn't happy with the packaging. We are actively looking into improving this process and I'll be sure to pass on your comments to our warehouse team. Other than that though - glad to hear everything arrived safely and quickly and we hope to see you again soon :-)

Posted 7 years ago

“Good delivery but totally over the top packaging for just one small bulb. Enormous box delivered. A posted small jiffy bag would have been ample.”

Helpful Report

Posted 7 years ago

Hey Stephen, Sorry to hear you wasnt satisfied with the packaging. It's sometimes better to be safe than sorry but seems it may have been overdone on this occasion, so I'll be sure to pass on your feedback to our warehouse team for future orders. Sorry for any incovenience this may have caused!

Posted 7 years ago

“Bulbs still not delivered at time of writing - ordered circa a week ago”

Helpful Report

Posted 8 years ago

Hey Barry, I'm really sorry to hear your goods haven't arrived yet, I'll get our customer care team to take a look for you ASAP. I can only apologise for any incovenience this may have caused!

Posted 7 years ago

“Bulbs arrived next day but wasn't happy with brightness rang and spoke to very pleasant and helpful member of staff who promptly got another order out to me of the correct brightness bulbs I was charged a second time . No problem with this courier picked up following day but nearly a month later have not received a credit for the returned order so black mark”

Helpful Report

Posted 8 years ago

Hey Mark, Sorry to hear of the problems with your refund. I have spoken to our customer care team who have notified me that your credit has been issued - the delay was due to a fault with our goods in and we can only apologise for any incovenience this may have caused. If you have any other questions or need help with anything else please don't hesitate to get in touch! :-)

Posted 8 years ago

“still waiting for the missing screw covers”

Helpful Report

Posted 8 years ago

Hey Mark, Sorry to hear you still haven't received your screw covers. One of our team sent them out by Royal Mail last week, which means they may have got lost, so we will get another set sent out to you ASAP. I apologise for any inconvenience this may have caused. If you need any other help please don't hesitate to get in touch :-)

Posted 8 years ago

“A lot of fuss made over a simple purchase of a couple of household bulbs - parcel tracking etc etc. Too many emails. The parcel was well packaged but, again, rather overdone in a box big enough to hold a fridge!”

Helpful Report

Posted 8 years ago

Hey Jackie, Sorry to hear you were disappointed with the service. We've found our customers love the ability to keep an eye on their orders and this ensures if any problems do occur we have a paper trail to get it resolved as soon as possible. We respect that everybody is different though and we'll keep this in mind for any future updates. We hope to see you again sometime soon :-)

Posted 8 years ago

“Item did not arrive at expected destination and was delivered to a shop beside my flat instead of to a neighbour. This was resolved however and I now have my parcel so that aspect of service is good However, due to the delivery companies error, I will not order again unless bulbs2go change delivery service as I need to know where my parcel has been delivered via a calling card.”

Helpful Report

Posted 8 years ago

Hey Lysette, I'm really sorry to hear of this and I apologise for any inconvenience that may have been caused. It seems on our records that somebody else signed for the goods upon arrival - so we are reaching out to Fedex to get the full details on this. Once we have determined where the goods are we can either arrange a refund or have them forwarded onto yourself. I will get our Customer Care team to get in touch once we have some more information. I again apologise for any inconvenience? this may have caused.

Posted 8 years ago

“Pleased with the product but a little disappointed that I paid for next day delivery and didn't receive them until the Monday after ordering them on the Friday I expected them on the Saturday ????”

Helpful Report

Posted 8 years ago

Hi Lois, Unfortunately our next day delivery only applies to working days. So our courier will deliver Friday orders on the following Monday. We are glad you're happy with the product though! We look forward to seeing you back on our website sometime soon :-)

Posted 8 years ago

“I still have not received the order placed on the 14/10/2015”

Helpful Report

Posted 8 years ago

Hey Greg, I'm really sorry to hear your order hasn't arrived yet. I am in the process of getting in touch with our supplier to see where your goods are. I'll get one of our customer care team to get in touch with you ASAP with some up to date information. I apologise for any inconvenience this may have caused.

Posted 8 years ago

“I placed my order on 1st Sept for next day delivery unfortunately the courier misplaced this so had to wait almost a week. I did call and speak to someone she was very helpful and went to source my bulbs. Got them in the end so happy and at a much better price than have previously paid elsewhere. Will give benefit of the doubt over this delivery issue and will order again.”

Helpful Report

Posted 8 years ago

Hey Ayisha, Sorry to hear the courier missplaced your order, but I'm glad our customer care team were able to resolve the issue for you. I've passed on the feedback to Fedex for any future deliveries and we hope to see you back on the website sometime soon. :-)

Posted 8 years ago

The Electrical Guys is rated 4.6 based on 2,156 reviews