The Electrical Guys Reviews

Name: The Electrical Guys
Rating: 4.62

4.6 Rating 2,156 Reviews

91 %

of reviewers recommend The Electrical Guys

4.6

Based on 2,156 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Email:

help@electricalguys.co.uk

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The Electrical Guys 5 star review on 16th October 2018

Robert Ward / J.H.& R Ward

The Electrical Guys 5 star review on 11th May 2016

Mrs Albone

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good company but they dont know the difference from a battern fitting and a diffuser my problem is still on going”

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Posted 6 years ago

“Would be a good idea to cut down on packaging. The key that I ordered was on a large box with lots of bubble wrapping. Unnecessary and not environmentally friendly!”

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Posted 6 years ago

“Delovered the wrong item but corrected no problem and the right item arrived promptly.”

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Posted 6 years ago

“Happy with service, distribution board had circuit labels missing which was disappointing”

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Posted 6 years ago

“Only gave 3 stars as i ordered 200 roofing bolts (with nuts and washers). No washers supplied and the nuts were square head and not hex head as in picture, so will have to buy nuts. But saying that, for 200 roofing bolts, it's cheap.”

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Posted 6 years ago

“Had to phone, to check on the order process. Customer service said I would have had an email but checked both inbox and spam but no email. When the item turned up, it was as described. Thanks”

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Posted 6 years ago

Hey Alan, Thanks for getting in touch with us and apologies that you never received your confirmation email. I've just had a quick look at your order and I think there may be a mistake in the email that you entered? On the order we have ***plunbing@gmail.com. I presume this should have been ***plumbing@gmail.com? That may explain why you couldn't find our email. I will get our team to forward you over your invoice manually! Apologies about this and great to hear everything else was as described. We look forward to seeing you next time :-) Thanks, The Electrical Guys

Posted 6 years ago

“Return back since it did not arrive date required.”

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Posted 6 years ago

“I ordered the small light long lights bulbs . I'm surprised they made it in one piece as they hadn't been wrapped with well. One had come out of the bubble wrap and was only in the polythene bag when I opened it.”

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Posted 6 years ago

“Very good sorting the order and pricing , although the purchase turned out to be very pricey in the end. Unfortunately delivery , which is by a third party, lets down the whole process. They state next day delivery, I got 10% of my order. The other 90% came two days later. This turned out to be inconvenient and costly as the delivery point was where I was working and I was due to return home the day after promised delivery. I've rated at 3 as their Customer Service department let's them down on follow up support.”

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Posted 6 years ago

“Good product, however wasn't happy that I paid for next day delivery (2 hours before the 4pm cut-off) for an urgent item, which arrived 2 days later. No updates or tracking provided. I called the company on the expected day of delivery to be told to wait for FedEx until 5:30 but to no avail. I tied to call back but the customer service closed at 5:30 leaving myself and a client annoyed. Not good service, probably won't use again.”

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Posted 6 years ago

Hey, Thanks for taking the time to submit a review with us. It really does help the team! I'm really sorry to hear of your trouble with our courier service. Having looked into this it does seem there was a delay somewhere in the process. As an apology from us I have refunded your carriage charge to your original payment method. This should be back with you in the next few days. I hope we can make it up to you in the future and if you have any other questions or queries please reach out to our team (help@electrialguys.co.uk). We hope we can help change your mind and hope we'll see you again soon. Thanks, The Electrical Guys

Posted 6 years ago

“quick processing and delivery”

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Posted 6 years ago

Hey, Thanks for taking the time to submit a review. Great to hear everything arrived with you quickly. We look forward to hopefully seeing you again soon! :-) Thanks, The Electrical Guys

Posted 6 years ago

“stock levels and price”

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Posted 7 years ago

Hey, Thanks for taking the time to submit a review. It really does help! Glad to hear you were happy with our service and everything went smoothly. We look forward to seeing you next time :-)

Posted 6 years ago

“Ordering and receiving the Electrical meter box was simple and great. However when I received the box there were so many scratches and marks on the meter box itself.”

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Posted 7 years ago

Hey, Thanks for taking the time to submit a review. Sorry to hear your goods arrived with marks and scratches. We can only apologise for this. If you haven't installed the item yet, we would be happy to get this replaced for you. Just drop our customer care team an email at help@electricalguys.co.uk and they'll get this sorted for you. Hope this helps and we look forward to hopefully seeing you again soon :-)

Posted 6 years ago

“Delivery stated as 2 or 3 days . Delivery took over a week”

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Posted 7 years ago

Hey, Thanks for taking the time to submit a review. Sorry to hear your goods took a little longer than expected to arrive. Having looked into it does seem like there was a delay in dispatch from our warehouse and I can only apologise for this. I have gone ahead and initiated a refunded for your carriage cost to apologise for any inconvenience this may have caused. We hope to see you again sometime soon!

Posted 7 years ago

“Very pleased with the product, but a bit disappointed with the delivery. Paid for next working day delivery and it came 3 days later.”

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Posted 7 years ago

Hey Gillian, Thanks for taking the time to submit a review. Sorry to hear your goods didn't arrive with you on time. As you ordered on Saturday, the goods should have been dispatched out on Monday for delivery Tuesday. I have just looked into this however and it seems for some reason they were not dispatched out until the Wednesday. I can only apologise for this and will raise the issue with our logistics team. I have gone ahead and generated a refund for your carriage cost to make up for any inconvenience this delay in your delivery may have caused. We hope to see you back shopping with us sometime soon! :-)

Posted 7 years ago

“Item ordered fine , but lid for next day delivery and it took two days !”

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Posted 7 years ago

Hey, Thanks for taking the time to submit a review. Sorry to hear your goods didn't arrive as expected. It does look like we shipped them out from here on the 8th but the Fedex tracking is reporting an issue with the delivery on the 9th, hence why it wasn't delivered until the 10th. I can only apologise for this on behalf of Fedex. I have instructed our team to refund your carriage charge and this should show in your account in the next few days. Apologies again for any inconvenience this caused and we hopefully see you back shopping with us sometime soon! :-)

Posted 7 years ago

“Product arrived very late which was due to a driver being involved in an accident, so I am not going to complain about him. I was disappointed however that no one contacted me to let me know that the delivery was not happening. I had to ring to find out where my items were. A nice lady looked into this and I was sent replacement items. Then there were 2 screws missing from the packaging but luckily my husband has many different sizes of screws and we found 2 that would fit. So overall my experience was average.”

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Posted 7 years ago

Hi Donna, Thanks for taking time to submit a review. Sorry to hear of the trouble you had with our Fedex delivery service. I'll be sure to pass on your feedback to them for future deliveries. We hope to see you again soon!

Posted 7 years ago

“It's a good item but was damage when I received both had side was damage”

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Posted 7 years ago

Hey Sukru, Sorry to hear your goods arrived with you damaged. Have your raised this issue with our customer care team? If you get in touch they'll be able to arrange a replacement to be sent out to you ASAP (and the damaged one collected). Apologies again for any inconvenience this may have caused!

Posted 7 years ago

“Disappointed that your website alludes to national free delivery when not the case. False advertising.”

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Posted 7 years ago

Hey Paul, Thanks for getting in touch and taking the time to submit a review. Just a heads up that out free delivery only applies when you spend more than £50 with us. If you'd like any more information for next time then please visit our delivery policy (https://www.electricalguys.co.uk/delivery). Apologies for any inconvenience this may have caused! We hope to see you next time :-)

Posted 7 years ago

“Easy to use website”

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Posted 7 years ago

Hi Julia, Thanks for taking the time to submit a review. Glad to hear you found our website easy to use, it'll actually be going through a revamp in the near future so we would love to hear your individual feedback. We look forward to seeing you next time :-)

Posted 7 years ago

The Electrical Guys is rated 4.6 based on 2,156 reviews