The Electrical Guys Reviews

Name: The Electrical Guys
Rating: 4.62

4.6 Rating 2,156 Reviews

91 %

of reviewers recommend The Electrical Guys

4.6

Based on 2,156 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Email:

help@electricalguys.co.uk

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The Electrical Guys 5 star review on 16th October 2018

Robert Ward / J.H.& R Ward

The Electrical Guys 5 star review on 11th May 2016

Mrs Albone

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Out of the 12 50w bulbs, received one 35w. Not a huge deal I suppose, just kind of irritating but not worth sending back and getting the correct watt.”

Helpful Report

Posted 8 years ago

Hi Maria. I'm really sorry to hear one of the goods we shipped out was wrong. If you would like to get in touch with our customer care team (contact@bulbs2go.co.uk) we'll ship out a replacement bulb free of charge. We look forward to hearing from you :-)

Posted 8 years ago

“order 10 lamps 4 was broken on delivery , couldn't wait for new ones to be delivered so I paid top price at B&Q, very disappointed with my purchase , needed the lamps for holiday, got some when I arrived .”

Helpful Report

Posted 8 years ago

Hi Dene, Sorry to hear you're experience wasn't everything you'd hoped it would be. I have passed this on to our customer care department who will respond.

Posted 8 years ago

“I experienced problems when trying to complete my purchase online. When I clicked to complete my order the screen would blink and nothing would happen so I had no idea if my order had worked. The chat box person was very helpful and had someone call me to complete my order. This person was also very helpful. After the website issues I finally completed my order at 16:52 (quite close but still before the 17:00 deadline for next day delivery) yet my order was still not dispatched despite paying for next day delivery before 5pm. I let the person on the phone know I specifically ordered because I was available all day the next day but not the day after. She said she would check my order had been dispatched the next morning and let me know (my phone rang but I was showering and missed it, I presume it was her which I appreciate :). I had to reschedule a planned trip to wait in a second day for my delivery. My scores for customer relations would be 10. The website issues and the 2 day delivery knocked this down to 5. The item was also well packaged and worked perfectly.”

Helpful Report

Posted 8 years ago

Hi Matthew. Thank you very much for the detailed feedback, it's much appreciated. I'm really sorry for the problems you encountered during the checkout process on our website. I have passed on the feedback to our web team who will look into it further. I have also escalated the feedback to our Warehouse Manager regarding your failed Next Day Delivery as, like you say, you ordered well before the 5PM cut-off so there was no excuse on our part! I'll get a customer care representative to get in touch with you to discuss further if you like? I again apologise for the inconvenience this caused and if we can do anything else then please do get in touch. We hope to see you back sometime soon Matthew :-)

Posted 8 years ago

“The first bulb arrived broken. However staff helpful when I phoned up, and sent a replacement wrapped up much more securely, and this one is fine.”

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Posted 8 years ago

Thanks for taking the time to submit a review here at The Electrical Guys.

Posted 7 years ago

Thanks for taking the time to submit a review here at The Electrical Guys.

Posted 7 years ago

“One of the two bulbs ordered arrived broken WEB100002629”

Helpful Report

Posted 9 years ago

Hi John, I'm really sorry to hear that one of your bulbs arrived damaged. I'll get one of our Customer Care Team to get in touch with you ASAP and we'll get you a replacement sent out. Don't be shy if you ever have any problems John, our team are here to help. :-)

Posted 9 years ago

“I found the site difficult and ordered tubes with the wrong fitting t5 instead of t8, I am still waiting for the return authorisation.”

Helpful Report

Posted 9 years ago

Hi Patricia, Sorry to hear your experience on our website wasn't a pleasant one. Your feedback is what counts and it will help us to improve the experience for future visits. I shall get one of our customer care teams to get in touch with you on Monday to organise returning your goods to us and I'm sorry for any inconvenience this may have caused.

Posted 9 years ago

“Goods not received - Please advise”

Helpful Report

Posted 9 years ago

Hi Steve, Sorry to hear you haven't received your goods yet. Our TNT system shows that they were signed for on the 27th February by a 'P Tarrent'. I shall get one of our customer care reps to chase up the order for you on Monday and get in touch with some more information. Sorry for any inconvenience this may have caused.

Posted 9 years ago

“unfortunately when they was delivered by dhl both bulbs was smashed to pieces so they was unusable therefore I would not order them online again.”

Helpful Report

Posted 9 years ago

Hi Lynette, I'm sorry to hear your goods arrived damaged. We always try our best to package our goods in a way that will protect them in transit, although sometimes accidents happen. Did you get in touch with our customer care team regarding replacements? I shall get one of our team to give you a call and we'll get some more bulbs shipped out to you ASAP! I'm sorry for any inconvenience this may have caused Lynette.

Posted 9 years ago

“I ordered 5 1200 mm fluorescent tubes which were sent by wholesaler called YESSS. They arrived very quickly, the next day by carrier. They had been very well packed but when I opened them the pins on the end of one of the tubes was broken. By how they were packed it must have been like that prior to packing. I phoned the supplier and they appologised and said they will send a replacement which arrived again by carrier the next day. Prevously when I have ordered bulbs from Bulbs2Go there has not been any problem.”

Helpful Report

Posted 9 years ago

Hi Graham, I'm glad our customer care team could sort out the issue for you quickly. Our aim is to always get goods out to you both safely and quickly, although as you have experienced there sometimes may be some hiccups. We have made sure we have relayed this information back to our warehouse team for future deliveries!

Posted 9 years ago

The Electrical Guys is rated 4.6 based on 2,156 reviews