The Essential Fly Reviews

Name: The Essential Fly
Address: Unit 7 Bondgate Industrial Estate, Selby, North Yorkshire
Rating: 4.82

4.8 Rating 2,364 Reviews

97 %

of reviewers recommend The Essential Fly

4.8

Based on 2,364 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01757333003

Email:

directors@theessentialfly.com

Location:

Unit 7 Bondgate Industrial Estate,
Selby
North Yorkshire
YO8 3LX

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The Essential Fly 5 star review on 16th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Collected my items from the shop, once everything had arrived I received a phone call and arranged to pickup the items. As usual excellent service.”

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Posted 3 years ago

“My order took a long time to be delivered and was not complete, not great service”

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Posted 3 years ago

Thank you for giving us an opportunity to discuss your order and review with us. We have discussed this also with our customer services team who were also in contact with you during and at the time your order was dispatched. In summary we can see you placed your order on Friday 3rd March. Some of your items ordered were special order items ie we order them in especially for you from the manufacturer as is shown on the site and in the check out. Our customer services team also emailed you regarding this. Bearing in mind we had the weekend where our suppliers are not working, we dispatched your order on 9th March by first class mail and you were given the tracking number. The service selected was regular first class mail and not Tracked 24 so we are all reliant on Royal Mail to get deliveries out as quickly as they can. We are sorry that one fly was out of stock and we could not supply that to you. This was refunded to you, directly back to your payment method. For your reassurance, as we see you have ordered from us previously, if items are in stock we aim to ship same day/next day depending on time of ordering. But when we have special order items, as was the case in your order, there will be a few extra days before we can dispatch. We feel we have done what we can to keep in touch with you and get your order to you as quickly as we can in the circumstances. In the future, if you would like to double check on stock availability before ordering, please do check our online stock advice (to the right of each item on the page) or call us on 01757333003, we will be happy to advise you. As you have already been emailing with us we are aware you have our customer services email address and we welcome you keeping in touch so we can do our very best to help you. Thank you and with all good wishes for a fabulous season.

Posted 3 years ago

“Excellent products promptly delivered.”

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Posted 3 years ago

“Sensible price, good service”

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Posted 3 years ago

“Excellent customer services, can't fault the way they deal with any concerns.”

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Posted 3 years ago

“The delivery was very quick, the products were excellent. However the refund for a returned item has been slow in coming. apart from that, i think that they are an excellent fishing tackle retailers and I would have no hesitation in using them again.”

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Posted 3 years ago

“The website makes ordering easy and there is an excellent selection. Prices are competitive and delivery is fast which is great if you need flies or tackle at short notice before a planned trip. I will definitely use The Essential Fly again.”

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Posted 3 years ago

“Excellent service and prices, would definitely use again”

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Posted 3 years ago

“Excellent shop for all things game fishing, I ordered multiple items that were available for me to pick up in days. Excellent service, well done.”

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Posted 3 years ago

“Flys well tied”

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Posted 3 years ago

“My flies came very quickly and in perfect condition.”

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Posted 3 years ago

“great value for the dubbing boxes , ten out of tem”

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Posted 3 years ago

“Excellent products and speedy delivery. Many thanks.”

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Posted 3 years ago

“Arrived next day just want i wanted. Cant fault it!”

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Posted 3 years ago

“Service was very good as usual”

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Posted 3 years ago

“Materials sent in good time, one item I requested to swap, on return of goods. Helpful and quickly exchange item. Good service overall.”

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Posted 3 years ago

“I have been buying flys from you for the last 6 mths and have been delighted with my purchases and the quick delivery..”

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Posted 3 years ago

“Always quality items, well packed and arrived on time6”

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Posted 3 years ago

“Since I started fishing again I have always used The essential fly exclusively for their trout flies. Their tips and videos helped a lot after a break of 20 years, I was a little out of practice and there were new techniques to master. Super quick service and great customer service. Highly recommend.”

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Posted 3 years ago

“Excellent flies and are very reasonably priced. The workmanship on each fly is top quality. The trout seem to like them!”

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Posted 3 years ago

The Essential Fly is rated 4.8 based on 2,364 reviews