“We had two dogs on our Farmers Dog account and lost one of the due to a tragic accident when he escaped through the fence and was hit by a car in front of our home. We were devastated and I reached out to Farmers Dog to let them know that we needed to remove him from our account and asking if I could just give our other dog the food from his packs. They responded and said how sad they were to hear about our loss and then answered my questions. About a week later, we received a beautiful potted flower with a card. It was from Farmers Dog telling us they were thinking about and how sad they were to hear about the loss of Tank. Talk about truly caring about their customers and going out of their way to show it.
#CustomerForLife”
“My dog Rio loves her Farmer’s Dog meals. She now walks away from her dish after she’s eaten every morsel of her food. I’ve had a few deliveries and every one has arrived without incident and with the food still in a frozen state. My last delivery though was MIA. After I had gotten the notification of delivery I checked outside and the box was not there. Waiting a hour I decided to call Farmer’s Dog to let them know of my missed delivery. This is where the Farmer’s Dog exceeded my expectations. They had the replacement order produced and shipped the very next day. I got the sense from the people at Farmer’s Dog that Rio was their dog too and they didn’t want her to miss any meals. The company not only has a quality product to offer but it also provides great customer service.”
“As my dog aged, she became a very picky eater. She also was prone to gastrointestinal issues, and could only eat certain things. For about 2 years she was given fresh chicken breast, rice, pumpkin, and noodles to entice her to eat her regular food.
In January we found out she had moderate kidney disease and we needed to watch what she was eating but most importatly make sure that she was eating. We say that Farmer's dog could make a recipe just for your dog so we decided to try it. Sukie loved it and rarely did not want to eat her food, it even helped her gain a little weight back. In May she ended up getting really sick and she had to be put to sleep.
I called and let Farmers dog know we would not need to get any more shipments, and a few weeks later I was surprised to find a plant at my front door from them. It was so sweet.
Thanks for making Suki happier in her last months and for the sweet gift that reminds me of her everytime I look at it.”
“My first order from The farmers dog was February 2024 after my 15 year old dog became very picky and I had exhausted about every option for her. The price is a little expensive but it was hands down the best decision I made. My dog LOVED the food and was even begging for more.
Fast forward to July 2024, my dog pretty suddenly passed away just a few days after I received a full 45 day shipment of food. I reached out to customer service to see if the food was returnable or what they recommend I do with it. With no questions asked I was immediately refunded the full order amount with a note, "I'm so sorry to hear about Z***, we're unable to have you return that food, but I can definitely have you refunded for the order. Feel free to share this extra food with a friend, or donate this order to a local shelter or a pup in need in Z*** memory." Today, just a couple weeks after my dog passed away, I received a plant from bloomscape on my doorstep with a note from The Farmer's Dog - "Everyone here at the Farmer's Dog is thinking of you and sending our deepest condolences. Keeping you close to our hearts & in our present thoughts. Love, The Farmer's Dog."
I just want to say thank you for your incredible customer service - even after only being a customer for a short time.”
“Ranting and raving over The Farmers Dog! An exceptional organization with high quality products and costumer support. My Great Dane, Brooklyn recently passed away and we received a houseplant and card offering condolences from The Farmers Dog. Thank you for being such a wonderful company!”
“I placed my first order for fresh dog food for my picky eater, but my dog passed before my order shipped. I emailed their customer service team to cancel my order since my dog had passed. They immediately cancelled and refunded my order without hesitation. I later received a beautiful plant from Bloomscape in their honor with condolences for my Daisy Mae.
Highly recommend this company! They truly care about their customers.”
“I have two Shitzu, puppies (Penny & Lanie) that are now 5 years old. They had always been very picky eaters. I held off on buying The Farmers dog because I did not think it would make a difference in their eating habits and, the obvious, the additional cost. Reluctantly I made my first order, also believing that it would not make a difference and I knew I could cancel the subscription if they did not like it. I was totally surprised of how well they like the food. They are eating like they never had before. It blew me away, but seeing the change in my puppies, it sold me on the product 100%. I now believe the additional cost is worth it! Now I know they are eating great and healthier.”
“Casey has been our customer service person throughout the process of getting our picky little eater happy and satisfied. Casey has been patient and always available even outside of normal business hours! Casey is knowledgeable and knows so much about the wellbeing of dogs available through the Farmers Dog program.
Thank you so much Casey for giving our pup a happy and healthy life. Lulu thanks you too!”
