The Green Reaper Reviews

Name: The Green Reaper
Address: 27-29 Summerleys Road, Princes Risborough
Rating: 4.74

4.7 Rating 757 Reviews

95 %

of reviewers recommend The Green Reaper

4.7

Based on 757 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email

Visit Website

Phone:

0800 014 8700

Email:

customerservices@thegreenreaper.co.uk

Location:

27-29 Summerleys Road
Princes Risborough
HP27 9DS

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The Green Reaper 5 star review on 16th November 2018

LEMAIRE BRUNO

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed a drive belt for my DR pro strimmer which is a few years old and green reaper supplied the correct one and I am back strimming. Delivery was excellent .”

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Posted 6 years ago

“Great piece of technology delivered on time at a great price.”

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Posted 6 years ago

“After placing my order I should have had a confirmation email, but I had none. I was worried the order would not arrive, but it did a couple of days later. 🙂 Machine worked well .”

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Posted 6 years ago

“I already have done!”

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Posted 6 years ago

“Easy order and delivery was fast.”

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Posted 6 years ago

“Great service and excellent product”

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Posted 6 years ago

“The service from you was good but apart from fitting the blade to the mower I have yet to use it to cut grass!”

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Posted 6 years ago

“Our strummer had a worn out part and we couldn't find a replacement. We rang the Green Reaper and they were very helpful, finding the correct part number and checking with us before ordering and posting it out. They were very efficient. Thanks”

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Posted 6 years ago

“Excellent customer service. Item I ordered and paid for was discontinued so I was offered the newer model for the same price”

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Posted 6 years ago

“I do not received my order”

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Posted 6 years ago

Hi. We have investigated this and it looks as though DPD were unable to deliver due to an address query. Kind regards Nicki

Posted 6 years ago

“excellent service,. Good product for with a competitive price”

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Posted 6 years ago

“Good assembly instructions - took 2 of us 1 hour. Best with a light shear or a day drying after mowing before pick up.”

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Posted 6 years ago

“Ordered 11 May 2017 (Wed) not received until 16 May (Tues) despite delivery stated to be 1 - 2 days. On using for the first time the motor burnt out after about 15 minutes. Green Reaper raised a 'Ticket' and advised me to contact the local Wolf/Garten agent on 22 May. I took the machine to the local agent and only today have I had the machine returned 21 June. Apparently Wolf did not have a motor in the country. I believe that either Green Reaper of Wolf should have immediately exchanged the machine for another as the product was clearly defective. In addition the moss rake attachment has still not been delivered despite full funds being taken at the time of order”

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Posted 6 years ago

Hello David. Thank you for taking the time to leave a review. The machine is covered by a manufacturer's warranty and it is usual policy to direct any issues to a local dealer for speed and convenience of diagnosis and repair. We were not until now made aware that you had to wait for a month for the work to be carried out - I have informed WOLF-Garten of this situation, and they would obviously have responded much quicker and differently had they known. With regards to the outstanding cassette, WOLF has experienced an unreasonable delay on this product, which we advised was due at the end of the month. They should be arriving on a truck on the 29th June. They are coming in in considerable quantity and WOLF is planning to make sure more are kept in stock in the future. We will let you know when the outstanding item is on its way to you. Apologies for any inconvenience. Kind regards Nicki

Posted 6 years ago

“I got the wrong lawnmower sent that had a dent and a bent wheel. The mower scratched my path with the metal leaver adjuster... (go for hayter/cobra/montfield.) green reaper are being dificult in refunding me? STILL NO REFUND?”

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Posted 6 years ago

“The sweeper is good Green Reaper didn't respond to my email and didn't read/act on the note I put on my order - fortunately the Courier company were flexible and accommodating,”

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Posted 6 years ago

Hi John Thanks for taking time to leave a review. I have checked your order details, and there are no additional notes on your order when it was placed. I have also been through our Sales and Customer Service inboxes and cannot find an email from you with any delivery instructions. I am wondering whether perhaps you replied to an automated order confirmation email which is a do not reply address? We are happy to hear however that despite this, the courier company achieved a successful delivery. Kind regards Nicki MacIntyre

Posted 6 years ago