The Hamilton Pen Company Reviews

Name: The Hamilton Pen Company
Address: Unit 10 Trident Park, Poseidon Way,, Warwick
Rating: 4.90

4.9 Rating 3,182 Reviews

98 %

of reviewers recommend The Hamilton Pen Company

4.9

Based on 3,182 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01926 962765

Email:

info@hamiltonpens.com

Location:

Unit 10 Trident Park, Poseidon Way,
Warwick
CV34 6SW

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The Hamilton Pen Company 1 star review on 12th September 2025

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The Hamilton Pen Company 5 star review on 25th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order arrived 2 weeks late and poor packaging caused the box to be squished. I am aware that this is not entirely their fault, however, their customer service is just terrible. It's very hard to get a hold of them to see what's going on so I thought I was not going to receive my order so I went on and bought the exact item someplace else. One day my order from Hamilton arrived, and considering I've already bought and received the item someplace else, I have to return the item to hamilton, but it's been 11 days since I've emailed Hamilton to return the item and they have not replied to my email.”

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Posted 5 years ago

Bashir, why would you say we are hard to get hold of when we have had email correspondence with you regarding your parcel being delayed in the postal system during the Coronavirus lockdown and we also openly publish our telephone number on both our website and the emails we sent to you but you did not call? Might that have been because of the ridiculous story you made up that Royal Mail had told you we had made an error at our end so they could not deliver your parcel? Your final email advising that you had received your parcel and was returning it did not call for any reply: "I’ve just received my order yesterday. I’ve ordered it almost three weeks ago, and because it took so long to arrive I've already bought and received the item someplace else. Therefore I’d like to return it. I’ll be posting it on Monday." Mysteriously there was no mention of any damage, return instructions were not asked for and there was no suggestion that you may need any! "I'll be returning it on Monday" does rather imply that you knew exactly what you were doing. The return address is stated on both the delivery note that accompanied your goods and on the address label affixed to your parcel. Clearly purchasing on line does not suit you so my advice for the future would be to shop at your local stores.

Posted 5 years ago

“Always a pleasure to deal with The Hamilton Pen Company.”

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Posted 5 years ago

“Very good service and fantastic range of products”

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Posted 5 years ago

“Fantastic service,really great pen”

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Posted 5 years ago

“The company was fine .unfortunately the pencil for which I had bought the leads didn't like them.”

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Posted 5 years ago

“Very quick delivery and competitive pricing. Many thanks.”

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Posted 5 years ago

“Very good company to deal with, delivered very quickly. I had sent you an email enquiring about refills for my pen but have not heard anything. Perhaps someone would respond please. Regards Brian”

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Posted 5 years ago

“Brilliant service, speedy and efficient. Recommended.”

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Posted 5 years ago

“Quick delivery, better prices than amazon and great to be supporting a local firm.”

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Posted 5 years ago

“Quick speedy delivery and good range”

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Posted 5 years ago

“Prompt service, goods, as ordered, arrived safely.”

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Posted 5 years ago

“Excellent. Very fast dispatch. I've found Hamilton to have a large variety of niche products not available elsewhere such as penheaven, cult pens, the writing desk, pentopaperonline, bigpen, nichepens, or even Amazon. Plus found some of their inks to be cheaper than competitors. Highly recommended.”

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Posted 5 years ago

“Easy to use website and quick delivery. Will definitely be back. Thank you!”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“A pleasure to buy from you. Thank you.”

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Posted 5 years ago

“Very good service and item's came very quickly.”

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Posted 5 years ago

“Good choice of products and easy to find items on website. Constantly kept informed of status of the order, arrived quickly and very well packaged.”

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Posted 5 years ago

“Very prompt delivery”

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Posted 5 years ago

“Such a prompt response, dispatch and delivery. Good service Hamilton Pen Company.”

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Posted 5 years ago

“One of the places I could find Quink Ink in black and blue. Easy to order. Fast and efficient”

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Posted 5 years ago

The Hamilton Pen Company is rated 4.9 based on 3,182 reviews