The Hamilton Pen Company Reviews

Name: The Hamilton Pen Company
Address: Unit 10 Trident Park, Poseidon Way,, Warwick
Rating: 4.90

4.9 Rating 3,182 Reviews

98 %

of reviewers recommend The Hamilton Pen Company

4.9

Based on 3,182 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01926 962765

Email:

info@hamiltonpens.com

Location:

Unit 10 Trident Park, Poseidon Way,
Warwick
CV34 6SW

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The Hamilton Pen Company 1 star review on 12th September 2025

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The Hamilton Pen Company 5 star review on 25th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company to deal with. Kept informed of order and delivered on time.”

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Posted 3 years ago

“Great product ,great price,fast delivery. Super happy.”

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Posted 3 years ago

“Prompt delivery (2 days from order/payment) of a genuine ink converter for my 40 year old Sheaffer Targa at a good price and considerably less than others! Thank you.”

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Posted 3 years ago

“Great retro pen - thank you”

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Posted 3 years ago

“Excellent product range and super customer service”

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Posted 3 years ago

“Really woeful customer service from Nigel. They sent me the wrong item and insisted that I needed to return it at my cost and then they'd refund me. No apology, just a rather rude response. Won't use again.”

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Posted 3 years ago

Hi Rachael Well, how disgraceful to leave a review like that. If you look back at the emails between us you will see that my response was as follows: "I’m sorry about that, please return it to us and we will exchange for you. If you let us have details of your postage cost we will reimburse you." It then transpired that you had ordered the incorrect item so you asked for a full refund rather than a replacement. The item was received by us this morning and we refunded you in full within 30 minutes of receiving the item along with your postage cost, despite you not returning the product packaging. Kind regards Nigel

Posted 3 years ago

“Ottimo venditore.”

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Posted 3 years ago

“Excellent service - my three different pen refills for treasured pens arrived the next day.”

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Posted 3 years ago

“Fountain pen & ink order. Easy order process, fair price and prompt delivery. Would be happy to order from Hamilton again.”

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Posted 3 years ago

“I am a teacher and I like to have an attractive pen for marking and when I write comments in students' books. Hamilton had just the pens I was after and in lovely vibrant colours. Good prices and fast delivery. Thank you.”

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Posted 3 years ago

“I was delighted with the service from the Hamilton pen company. My Cross roller ball pen arrived well packaged, and delivery was quicker than I expected.”

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Posted 3 years ago

“I’m delighted to have found a rare pen from the Hamilton Pen Company and honestly I can’t find it anywhere else on the internet. It’s literally unique! That’s truly a miracle! Yet the additional purchase of a pen refill wasn’t that successful, which I believe was an occasional computer glitch and nevertheless it didn’t get on my nerves anyway. I will keep browsing the online store occasionally for special collections.”

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Posted 3 years ago

“Item was as described, fast well packed delivery. Would use again”

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Posted 3 years ago

“Excellent service considering I only wanted one refill. Would use them again.”

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Posted 3 years ago

“Great service fast delivery and some really good quality products. Found pens here that no one else stocked do I was really pleased. Thank you”

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Posted 3 years ago

“Well pleased with the products from Hamilton pen company good service to will be buying again many thanks.”

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Posted 3 years ago

“Excellent speedy service.”

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Posted 3 years ago

“The person I telephoned for information on my purchase did not know about the product and shouted accross the shop to some one else. Did not sound very interested and I felth that I was being a nuissance although i spent ov er £50 on stationery. One of the items on the Order was Lallo A4 paper but 3 Candles was sent in error. Due to the attitutde of the person i spoke to I really couldnt be bothered to conctact them again but 3 candles is nothing like as good for ink pen as Lallo in my opinion.”

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Posted 3 years ago

I'm sorry to hear you were disappointed with our service. We openly publish our telephone number on our website as we welcome customers telephoning in so to read your review did surprise me. On the day your order was placed there was myself and one other member of staff in and neither of us have any recollection of this conversation. Our call log shows a call was received from a Sheffield number just before the order was placed but was not answered before the caller hung up. I am sorry if we sent the wrong product, we would of happily put that right had we been contacted.

Posted 3 years ago

“I did not receive my order. I think I wasted my money.”

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Posted 3 years ago

“Like dealing with The Hamilton Pen Company, a different and good range of products. All products delivered accurately and product descriptions excellent, allowing me to make better informed choices”

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Posted 3 years ago

The Hamilton Pen Company is rated 4.9 based on 3,182 reviews