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The Harley Medical Group Reviews

1.7 Rating 92 Reviews

16 %

of reviewers recommend The Harley Medical Group

Company Reviews

1.7

Based on 92 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Read The Harley Medical Group Reviews

About The Harley Medical Group:

PLASTIC AND COSMETIC SURGERY

Visit Website

Phone:

02072918914

Email:

kathryn.jones@harleymedical.com

Location:

The Observatory, 40 Clerkenwell close
London
EC1 0AW

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had breast augmentation done 2 years ago. My surgeon advised me to have the implants over the muscle and he said I had enough breast tissue. But I clearly did not have enough breast tissue as you can see my implants and they are rippling really bad. They looks so uneven and disproportioned. Really not happy with the outcome I preferred my boobs before the surgery.”

Posted 5 years ago

“Awful company! Please go elsewhere! I went to Chester (which is now closed) and to Liverpool where Lesley the manager was awful no empathy, no morals, just terriblemade me feel it was all in my head! I asked in consultation to be a D cup but they had no implant samples to show me, after surgery I was F cup!! Which caused symastia, and I could feel the implants touch inside and had no cleavage, they refused to acknowledge this and advised me it would settle and take up to 12 months to settle! after 10 months I realised it wasn't going to settle from an F to a D, so went back they then said it would be revision surgery as its been nearly been 12 months!! They charged me for revision surgery and it had to be with the same surgeon who was completely rude and unprofessional. They reduced my implants but did not fix the problem at my post op app 5 weeks later I saw a different surgeon as my surgeon had then left!! The new surgeon admitted I had symastia and had a 3rd surgery to try and repair it, it could not be completely repaired and they refused any further help or check ups also each time there was contact it had to go to a complaints department and had to wait 30 days for a reply which then I always had to chase it was an absolute nightmare, when I did head they basically told me my case was closed I had no one to then go to for check ups or help with the uncomfort/aching I was experiencing, I felt more confident before this procedure than after I had it, also it left me mentally drained after trying to battle with the company they have no morals or patient care at all. I couldn't afford any more surgery after paying over £8,000, so after putting up with pain, I then became in a position to do something I requested my notes to give to my new surgeon from a different company but Harley medical also wanted to charge £50 for them which I did not do I was not giving them anymore of my money and out of principal. I am now 2 years post op having the implants removed(and not replaced! It's put me off for life) by a fabulous surgeon from a different company!! Stay away from Harley Medical!!”

Posted 5 years ago

“Avoid The Harley Medical group at all cost! This company is nothing but con artist! Spent nearly £7000 on surgery to be left with a result that could not be any further from what was promised and offered! Given a year for surgery to heal and when I finally raise my concerns taken over a month for a reply, no calls returned or update I have had to constantly chase Disgusting lack of customer service! Clinic manager even admitted that result wasn’t as desired! 24 years old and left with a botched body and a bank loan to go with it! Due to get married in 6 months and left feeling horrendous! Told it’s been reviewed by a clinic team that probably don’t exist Stay away from this company no wonder body shaming and lack of body confidence is a thing these days when companies like con people out of money and leave with shocking results. DR Alwin you should consider working with a company who ‘pride themselves on care’ more like leave people feeling worthless and used! Something that would cost an organisation like yourselves penny’s to put right you would rather push a young girl to the side and have no pride on customer care You should be ashamed Stay away from Harley medical group”

Posted 5 years ago

“Terrible service and absolutely no customer loyalty!! I have been using them for laser hair removal for years now and whilst their service has never been great, it has become even worse in the last year. They have such a high staff turnover rate that there is no consistency and I have never had the same therapist more than twice. They are constantly finding new ways to get more money out of me and keep changing their policies and definition of what’s included in my package. The way they treat their customers is appalling! I will not be going back!”

Posted 5 years ago

“two rhinoplasty two surgeons and still have a fat round nose!!! nearly 4years later! I had a meeting with the branch manager in December 2018 about my poor experience and unhappy nose job as it was a bad experience and needed a serious complaint and investigation...he advised he would get back to me within a month (they have a meeting once a month) its now march (4months) i have heard Nothing...what does that say??”

Posted 5 years ago

“I decided to have a secondary Rhinoplasty with the same surgeon Dr Allwin, I initially thought that going back to the same surgeous was a smart choice, because he had operated on my nose three years ago. The initial consultation was 'free, I did have to wait in reception even though I was there early, they were going over time, these things happen. In the consultation I discussed what I didn't like about my nose and what I wanted to achieve. I found the trainee who was observing the consultation very energetic and sweet, she really made me feel at ease. I was told that the invested for treatment in a lift, then when I finally got sent a quote for the operation by email it was a total different quote to what I was told initially. I also even had to pay the cost for consultation when I paid for treatment :/ after my appointment. I had to chase to get hold of people, until I wrote a review online I then received a phone call. I did delete the review because I thought that there was a miscommunication, and the fast contact as to resolve the issue. Everything seemed to be going more smoothly my nurse was fantastic it was great to see the same nurse and have consistency to previously I saw few different nurses for my appointments before and after surgery. It would be great for the surgeon to take off the cast so they are there throughout your journey. Before my operation there was a delay, I had to wait a few hours then expected and as I was fasting I felt very faint. Then before my surgery everything felt rushed my Dr said what are we doing again, then read my notes I didn't feel that everything was certain, if I had any more questions to go over, I am usually one to go over everything but because I was so hungry and already impatient I just wanted to get this over and done with. Now I can't breath properly, my tip is still bulgous which I wanted corrected. I certainly am not happy with my results and I don't have the investments for a third surgery. I should be over the moon but now it's left me feeling quiet depressed.”

Posted 5 years ago

“I had a breast reduction and uploft with the harly medical group in London last year. The results are not what I asked for the top of my breast is flat. I have been several times back and fourth to the company but haven’t got anywhere. I got told by my surgeon that there is a fat transfer they can do to help with the flatness, I was over the moon and said I will Pay for it. To be later told by the receptionist that this is not somthing harly medical group don’t offer. I’m devastated I hate my body more now then I did before. I’m bataling with the company to try and get something done. I would definitely NOT recommend this company!!!!”

Posted 5 years ago

“Ladies if you are thinking about getting a breast augmentation please go to transform. Around the same price and the aftercare is 100x better. I've recently had breast implants with harley medical group and I definitely wouldn't recommend. Transform do yearly check ups and lots more included. I am only insured for 2 years with harley medical group where as you can get insured with transform for 10 years! Also when you book you first consultation HMG want a deposit before you meet with the surgeon.. Transform don't take any money off you and book in with the surgeon so you so you can get an idea of what your outcome will be. My surgeon didn't show me any before or after pictures of what he done and when I asked the nurse if I could see any they told me it wasn't allowed therefore I went with a surgeon that I didn't know anything about. Please please please choose another company when you are going for your breast augmentation, harley medical group do not care about you and everything is so rushed. This was my first time getting breast implants and no one I know has them so I was clueless, yet they didn't give me much information. I went into surgery not knowing what my breasts would look like afterwards as I wasn't explained this. And I am very unhappy as I didn't get the results I wanted and the surgeon said that was always going to be the results. I just wished this was explained to me before surgery because I definitely wouldn't of gone ahead with it and I would have looked for other surgeons.”

Posted 5 years ago

“Horrendous. Ruined my life. I had liposuction a few years ago and have never been more self conscious. I’ve been left lumpy, I have extra skin and I’m unsymmetrical. Awful. The surgeon was rude and the nurse was incompetent. She asked to take a “before” picture (which would have been of my abdomen) and then asked that I take my bra off, obviously I refused, she stared at me like I was being ridiculous then said “oohh you’re not having the BOOB JOB!”. She didn’t even know what I was having done. “Boob job”? Very unprofessional.”

Posted 5 years ago

“I had a great service with the clinic in Newcastle, but a terrible one with the clinic in Cardiff. I bought a set of 8 laser treatments to my chin back in May and on the first day of the appointment they refused to give me the treatment due to my tan. I rearranged for a second treatment a month later and trying to get the appointment on the phone I was refused again because I was probably tanned. An assessment on the colour of my skin on the phone? (really?) I decided to get a refund. After calling so many times to customer services and no one helping me to get my money back, two months later, they sent a cheque with the half of the total amount I paid saying that they charged me for the first appointment!! really? the 50% of the course of 8 treatments for just a conversation? Appalling!!! I am trying to get my money back at the moment!”

Posted 5 years ago

“Do not go to this clinic if you want your mental health to stay in good form!. I had an awful consultation which left me crying for days afterwards. They have no tact, sensitivity or empathy for people that may be struggling with their body image.”

Posted 5 years ago

“In April 2016 I paid cash in full for a breast augmentation. It’s now July 2018 and the have just done a revision scar as they accused me on having a reaction which left me Frankenstein scars. After many different things they tried blaming me for this happening, I purchased my medical report, which was first refused???? To find that they externally stitched me. I found this out after having to call head office for the one piece of paper I needed which was the only one blanked out of my operation note. When I received this it told me I was externally stitched. I am now taking them to court 😡do not go to this place.”

Posted 5 years ago

“These are awful and i think im just echoing what others have said that it takes seconds for them to take money from my bank, but when i decided that this treatment was no longer for me, it has taken them over a month to issue a refund! and i am still waiting!! and when cancelling my appointment they become rude and unprofessional.”

Posted 5 years ago

“Please don’t go and ha e your Surgry here, this place is just money hungry, I had my surgery here in 2017 when the then manager was Kirsty it was an amazing experience, she really made sure I was taken care of, it was more customer focused, now it runs by this man and omg the place has gone to pot, it’s all about money money money, I went to get Vaser lipo, all the old Pa’s are gonna I was left with this shima who seemed nice at first but was very rude patronising and just awful to be around, I then went to see the surgeon who was great but then kept getting a call from the assistant manager about funds when I had paid it all via loan, I then asked to speak to the manager who good lord took forever to get hold of I went through 3 different men before I got to the one who manages the clinic when I eventually did get hold of him he was rude arrogant patronising god he was horrible I pulled out of my Surgry because of this, I literally didn’t remind losing money, they need to either get anoter person to run things or just close it down because it’s just gone to pot everyone has left that I remember all these new staff are here and don’t have a clue... there’s more managers then actually bloody normal people to talk to, every next person I spoke to was a manager and not one of them could help me”

Posted 5 years ago

“It took a matter of seconds for them to take the £500 deposit from me during a consultation but when I decided that I no longer wanted to have my Breast Augmentation with this dodgy clinic they are unwilling to give me back my money. I am now going into the second month since notifying the Northampton Clinic of the cancellation (which is my right as it was only a week after my first consultation- I am entitled a cool off period) and I have not received a single penny of MY money. I wish I had researched this company a lot more before parting with my money. I was fooled by the professional website and friendly staff. The only silver lining right now is that I went with my gut feeling and cancelled my surgery when I did. I would not risk going under the knife with a company that had their account with the CQC archived in 2012. The Northampton Clinic has not even been inspected by the CQC since 2009. That is 9 Years ago!!!! So their work and the care given will not be regulated. I am still working towards getting my money back and I will not stop until I do. I got scammed, I am writing this in the hopes that it wont happen to you. Avoid this company at all costs”

Posted 5 years ago

“It took a matter of seconds for them to take the £500 deposit from me during a consultation but when I decided that I no longer wanted to have my Breast Augmentation with this dodgy clinic they are unwilling to give me back my money. I am now going into the second month since notifying the Northampton Clinic of the cancellation (which is my right as it was only a week after my first consultation- I am entitled a cool off period) and I have not received a single penny of MY money. I wish I had researched this company a lot more before parting with my money. I was fooled by the professional website and friendly staff. The only silver lining right now is that I went with my gut feeling and cancelled my surgery when I did. I would not risk going under the knife with a company that had their account with the CQC archived in 2012. The Northampton Clinic has not even been inspected by the CQC since 2009. That is 9 Years ago!!!! So their work and the care given will not be regulated. I am still working towards getting my money back and I will not stop until I do. I got scammed, I am writing this in the hopes that it wont happen to you. Avoid this company at all costs”

Posted 5 years ago

“Terrible communication, will call and call if they are chasing money but once they have that are not interested in calling you back. Tired to call for over a week about after care and no one got back to me. Would not recommend them.”

Posted 5 years ago

“Terrible communication ! When you call the main board they send a “EMAIL” to the person you want to talk to .And they never call you back , and if you are lucky they call you two days later later.”

Posted 6 years ago

“I was booked in through Manchester to be told my surgeon could not do it now cos away on holiday !! Then sent to another surgeon and date booked to get cancelled again!! When requested refund it took 2 months!! Lack of communication and unprofessional I would never go there again!!”

Posted 6 years ago

“Should have read the reviews and not bothered using them. Very unprofessional, expensive and their treatments just don't work. They do not care about the customers or have enough staff. I got a better service and value for my money else where.”

Posted 6 years ago

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The Harley Medical Group is rated 1.7 based on 92 reviews