The Hut Reviews

Name: The Hut
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.62

1.6 Rating 52 Reviews

15 %

of reviewers recommend The Hut

Company Reviews

Questions

Phone:

0844 243 9090

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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The Hut 1 star review on 4th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish customer service and delivery. My item was not delivered and I’m still trying to obtain a refund. No sign of it and it takes them days to respond to any issues. They keep on saying to log in and respond to messages which I do and NOTHING gets sorted. The last thing they will do is giving your money back. SCAM. Won’t be using this website EVER again.”

Helpful Report

Posted 5 years ago

“I placed an order to get the item delivered within 3 days. I paid around $15 for express shipping from the UK to Sydney, Australia. after waiting for 5 days I decided to follow up through live chat and DHL tracking. I got told through live chat that "Unfortunately due to current circumstances we have to allow 30 days for this to get to you." DHL date of delivery is more than 2 weeks time. I can't believe I paid for shipping and I'm getting asked 30days to wait. if I knew this at the time of the order i wouldn't have placed the order. this is pure manipulation getting customers to buy the product giving the wrong information. this is cheating customers' time. I asked for a refund and refused by the team saying that the order is still active and they cant refund. they apologised for the inconvenience and they cant do anything about it since the delivery is not their responsibility which is utter non sense. DHL has guaranteed delivery times and they should get compensation if the order is not met. at least this is my experience with DHL. I regret ordering with TheHut. there is no customer support . just apologising is not customer support. avoid TheHut.com my Order number: 237497334”

Helpful Report

Posted 5 years ago

“Is there a minus 5 review? Misleading advertising for discounts and free delivery they do not offer. Codes that don’t work even though you fit the criteria to get the discount and they do not care in the slightest. Poor service, support and problem resolution. Not wasting my time.”

Helpful Report

Posted 5 years ago

“Con artists! I was looking for a specific boss t shirt. I had accidentally put mine in the dryer and it had shrunk, so was looking to replace it! I got in touch with them via online chat. I asked if they had a "boss 50333808 tiburt 33 t-shirt in black" in stock? I asked first to save the hassle of getting the wrong one and having to mess about returning it and lose money on postage since it would be my fault.... So the agent provided a link to a t-shirt on their website. Having complete confidence that they provided me the shirt I had asked for, I bought the t-shirt they provided in the link! The t-shirt arrived. It was the wrong one! It looked similar, it was black, but the material and cut were totally different. Checked the tag and found it wasn't the t-shirt I asked for! So back on online chat again and asked how to return the item, explaining what had happened. They sent me an email with a return slip expecting me to pay for the return postage out my pocket!! Unbelievable!! This time I phoned and they agreed to pay for return postage as they agreed this was their fault. So in total I paid £28.99. They got it back and I got a refund for £25. The £3.99 postage they kept! So basically all I got from this company is false information conning me into buying something I didn't want. Even though I asked them before buying it if it was the correct shirt I was looking for. Then when I returned it they didn't even give me a full refund!! I'm £4 out of pocket because they lied to me saying they had something in stock, which they hadn't! So a load of hassle, £4 down and didnt even get the shirt I wanted. Suffice to say I'll be letting everyone know not to use your company on the many social networks I'm on.....”

Helpful Report

Posted 6 years ago

The Hut is rated 1.6 based on 52 reviews