“Although the sold my place, I was very disappointed with Luca selling and pushing my sale based on false information, which I realised later when it was too late to back off and also referred me avrillo solicitor as the best, but actually they are very dodgy and very, very expensive. First off all he was selling my 2 bedroom house as potential 3 bedroom house due to my renovated garage,which was meant as a playroom and not summer house as advertised and sold as such,which resulted in extra charge of £421 for the indemnity insurance for not having building regulations from this greedy company called Avrillo,when I requested refund the director refused as I signed brochure with no objections. However I told Luca about this wordings but he kept selling using this to his advantage to get it sold. After all I paid them over £5500 in commission and was expecting that small refund would not hurt them especially when they referred me such a outrageous super expensive dodgy company”
“I would recommend this company, they dealt with the sale of my property in a professional manner, the staff are very helpful and kept me informed all through the transaction.”
“The Personal Agent team kept me very well informed of how they were getting on with finding a tenant for my property. The team were always friendly and polite. All my queries and concerns were dealt with promptly.”
“You came back to me when the original potential client was unable to complete and offered me the maisonette that I was really keen on. Also was very accommodating when I had a delivery of a bed and let them in for me when I was unable to be there.”
“Estate agents get a bad rep (coming from experience), but the whole process with the Personal agent has been nothing short of fantastic.
The salesperson Diana, was great! very attentive when listening to what we wanted, right through to choosing alternative options available to us on our search and handling our negotiations.
The Sales support team is probably where the personal agent actually make the whole process so much better and smoother. I had the pleasure of contacting Cat and in short bursts Andrew, who made the process of moving from offer to exchange so much more pleasant than it actually was (due to other factors). Cat was immense in helping my sale go through (as there were issues) and also exchanging on the place i was buying through the personal agent. She was as they say on the tin very personal and took that time to reassure and be pragmatic about the whole approach but also made things happen.
It was a pleasure. Also the Videos of properties being sold are epic! id love a copy of mine ;-)
Thank you!”
“Tom was very attentive and kept himself fully up to date with the solicitors and other estate agents in our chain without bombarding us with calls and questions. He kept us informed fully with emails and updates on a weekly basis.
What i particularly liked was that they were not pushy and constantly chasing us for answers when thinking about buying the property. His knowledge of the area and property was also very impressive.”
“Incredibly helpful and supportive from the moment our house went on the market. Although the sale turned out to be relatively straightforward in the scheme of things the whole team were in constant contact and keeping us updated. Must mention Branch Manager Andrew for his help and advice at the outset and then Paul and Cat as the matter developed. However, a special mention to Diana who dealt with most of the viewings and our eventual buyer. Many thanks and well done Diana and the whole team!”
“I would highly recommend the Personal Agent, Chris and the team at Ewell have been very supportive with the sale of our house, which has been slow and required a lot of input from the agents! Fantastic customer service, thanks again.”
“Personal Agent were very professional in the sale of my Mothers house, the video of the whole property is a great idea. They kept me informed on how the sale was progressing, even though it was very slow at times. I would and have recommended them to other people in the area.
Thank you Personal Agent Stoneleigh, particularly Andrew Burn and Catherine Mahoney.”
“I felt like I moved into a nightmare flat, things kept breaking one thing after the other - which will happen if your home was built probably in 1800BC.
What has made it manageable however is the efficiency of property management (Michelle). Thankfully, they’re ready to fix any problem I may have and that’s a relief. (Of course it’s also helpful when you have a willing landlord).
I would absolutely rent with The P.A. again.”
“I have always found The Personal Agent to be very professional over the years I had used them. They have been excellent at sourcing tenants and arranging any service which I have required. I highly recommend them as a letting agent.”
“Their professional and helpful approach in dealing with our sale and purchase was excellent. Throughout the stressful process, they were a guiding light.”
“Sophie and Chris from the Ewell branch were brilliant. From the first viewing to completion they were great!! - particularly in chasing up solicitors! Thanks guys!”
