“Although the sold my place, I was very disappointed with Luca selling and pushing my sale based on false information, which I realised later when it was too late to back off and also referred me avrillo solicitor as the best, but actually they are very dodgy and very, very expensive. First off all he was selling my 2 bedroom house as potential 3 bedroom house due to my renovated garage,which was meant as a playroom and not summer house as advertised and sold as such,which resulted in extra charge of £421 for the indemnity insurance for not having building regulations from this greedy company called Avrillo,when I requested refund the director refused as I signed brochure with no objections. However I told Luca about this wordings but he kept selling using this to his advantage to get it sold. After all I paid them over £5500 in commission and was expecting that small refund would not hurt them especially when they referred me such a outrageous super expensive dodgy company”
“We felt the initial contact was good and the products including the video was very professional however the disappointing issue was that we felt they were after a sale at all costs and gave us what we believe to be poor advice which ultimately led to a £10,000 loss on our property. We kept contact to a minimum after this. It was also concerning to find we were not the first to know our buyers had pulled out and that they had informed other people before us.”
“After an encouraging initial start, we were disappointed with the overall process and felt that the Personal Agent were more interested in the buyers purchasing our property than any concerns or issues we had. Because of this we kept contact with them to a minimum.”
Thank you for raising your concerns and we are sorry that you felt that way.
We have taken on board your feelings and will look into how we can make sure our vendors do not feel this way again.
