The White Company Reviews

2.0 Rating 299 Reviews

24 %

of reviewers recommend The White Company

2.0

Based on 299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About The White Company:

Founded in March 1994, The White Company is a specialist mail-order company offering a wide range of lifestyle products for the home, principally in White. The company philosophy is and always has been to provide only the finest quality at outstanding value for money. We only work with the best factories in the world and almost everything we sell is made exclusively for us.

Visit Website

Phone:

0844 736 4222

Email:

services@thewhitecompany.com

Location:

The White Company (London) LLP, 1 Derry Street
London
W8 5HY

How does The White Company deliver?

Helpful Report

(3 weeks ago)

The White Company delivers items by Courier.

Helpful Report

(3 weeks ago)

30.00%

Industry Average

“ In that exact same email, they said they could redirect the delivery to a collection point where it could be returned and refunded if not collected. ”

- Luke

“ Same as all the other comments- Product did not arrive- checked on tracking and it said processing, Day 9 still no delivery and tracking says order placed but now its not processing. Customer service says it will now be delivered or cancelled!! This story looks like its repeating itself over and over. DO NOT ORDER FROM THIS COMPANY!! ”

- Anonymous

“ Order placed on 26th October is no longer showing as processing but item ordered Not sure what is going on with the order but was refused a refund as today is day 10 and the timeframe is 7-10 days for delivery even though it won’t be delivered today same day as order has not been processed or dispatched they still would not refund I would strongly advise to avoid online ordering ”