“Not at all impressed. Ordered a bed that should have arrived for Christmas guests. I chased and chased for an update on delivery which was not forthcoming. Last week, having left several voice mails (no one was answering the phone), I finally get an email saying they cannot now deliver before Christmas! I asked them to cancel the order and I managed to get another bed delivered via Amazon WITHIN 48 hours. And it was only £67! It is fabulous. However, despite writing 4 emails in the meantime asking for my money back, nothing has been credited and no one is responding to my emails. I don't like writing negative reviews, but on this occasion I am pretty furious.”
“I ordered a unit at the end of january 2015! £269 wasted! It was bever delivered and since can not reach anybody via phone or email. I noticed tonight they have removed there address from yhe website! Disgusting! Never buy from this company!”
“I placed an order last week and have been unable to contact them via phone or e-mail since. Basically exactly the same issue as in the review I have just read written by Emily. The e-mails to customer services just bounce back. The emails to their sales team just disappear in the ether. Can anyone confirm what is happening please? They were efficient in taking my money and a shambles since.”
“I have been waiting over a month for my order, I have called, and it just goes to voicemail. I have emailed and sent a message through their 'contact us' page on the website. I really just want what I paid for, so if someone from furniture works is reading this please contact me asap.
Emily Hall order no 950”
“Starting to feel like this company is operating a scam - ordered nearly 6 weeks ago and have had no communications for over 2 weeks. Will be reporting to the UK ActionFraud authority if this continues.”
“He appears to run his 'business ' from the address down Manor road, although he seems to live in Harpenden. He was also a company director of Manor Furnishings, which is now dissolved, very suspicious.”
“I ordered a dressing table and two bedside cabinets and they are absolutely gorgeous. They came fully built, only had to screw the legs on to the dressing table, and therefore had them in place in the bedroom within minutes of them being delivered. The service was second to none and the communication from the store was excellent when organising a delivery date for me. The store also contacted me with a courtesy call a few days after my delivery to confirm that the delivery went smoothly and that I was happy with my purchase. I will definitely be a returning customer for my next furniture requirements. Many, many thanks for a great experience.”
