The Bebe Hive Reviews

Name: The Bebe Hive
Address: 194 Oldham Road Grasscroft OL4 4DW, ,, Manchester
Rating: 4.65

4.7 Rating 341 Reviews

90 %

of reviewers recommend The Bebe Hive

Company Reviews

Product Reviews

156

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Phone:

0161 2223634

Email:

ohhi@thebebehive.com

Location:

194 Oldham Road Grasscroft OL4 4DW, ,
Manchester
OL4 4DW

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The Bebe Hive 5 star review on 10th March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so disappointed to be honest. My parcel was sent back to bebehive and whilst I did have good communication trying to locate it, once I had spoken to royal mail all communication stopped. I got no response to my email and now have both no product and no refund.”

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Posted 1 year ago

“Product good but the cost of postage made this expensive compared to the same product I could purchase on the high street so disappointed”

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Posted 2 years ago

Hello, thank you for taking the time to leave a review. I'm sorry you were upset with the cost of postage paid on your order. Unfortunately, the cost of postage and courier charges isn't something we can soak up as a business and although subsidised, we do have to pass on some cost to our customers. We offer free shipping on orders over £50 and in the future, we will look to reduce this wherever possible. I hope you are happy to shop with us in the future. Kind Regards, Lauren

Posted 2 years ago

“The original delivery of my purchase was quite fast, but I wanted to return my order which proved difficult and very expensive. There are no return forms or any paperwork so I had to contact customer service and they told me I needed to post it tracked. Including delivery and return it cost me £16 and I have nothing to show for it. It's really expensive when I all got was a walk to the post office. It has put me off using the company again.”

Helpful Report

Posted 2 years ago

Hi Tara, thank you for taking the time to leave a review. Unfortunately at this time we offer free returns for faulty items only and although free returns for all would be ideal, it isn't a cost that our small business can cover at this time. We suggest a tracked service as this leaves you fully insured if anything was to go wrong, however we are happy for customers to select their own preferred service. I am sorry that you weren't entirely satisfied with our service on this occasion but do hope you return at some point in the future. Kind Regards, Lauren

Posted 2 years ago

“I bought the silicone snack set, however the bowl and spoon stained within a few weeks even though I washed as instructed. I was very disappointed, however the product itself when it arrived was very aesthetically pleasing and the perfect size for beginning weaning.”

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Posted 3 years ago

“I am only writing about the attempted delivery of a child's pram. I filled in the delivery details and the billing details and somehow these were confused (by an autofill I think) so that the first line of the delivery address was followed by the rest of my home (billing) address. Consequently my granddaughter won't get her pram on her birthday and it may arrive up to a week late. I should have checked your subsequent emails re delivery but equally it should have been obvious to whoever was sorting the despatch that the two addresses had been confused. To be fair the person dealing with this, Zoe, tried to be helpful but I was told that I would have to pay another £26 for the pram to arrive at the correct address by special courier.”

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Posted 3 years ago

Hi Adrienne, thank you for taking the time to leave a review. I’m sorry you feel your experience only deserves two stars as I feel we did the best we could in this situation. Unfortunately we aren’t able to check the shipping and billing address of each order, this wouldn’t be something we would be able to pick up on as our warehouse are only able to see the shipping address for security reasons. As mentioned the £26 charge was for the Guaranteed Saturday Delivery you suggested for your parcel to reach the recipient on time. We shipped your parcel free of charge as a gesture of goodwill which we were more than happy to do for you. I hope you can see that we tried our best and hopefully you would be happy to shop with The Bebe Hive again. Kind regards, Lauren

Posted 3 years ago

“I haven't received the product yet. So reluctant to rate without having it. I would say receiving an email to say product is dispatched then when tracking order a week or more later to be told by royal mail they still haven't received the parcel is not good”

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Posted 3 years ago

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Posted 3 years ago

Hi Rhian, Unfortunately your delivery seems to have been affected by the delays Royal Mail are seeing in some areas. I understand this is frustrating and appreciate you taking the time to review before your item is received. I can see that your item has now been delivered and i hope you are happy and your cushion was worth the wait. Kind Regards, The Bebe Hive

Posted 3 years ago

“I have not yet received my order despite receiving an email several days ago that it was on its way.”

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Posted 3 years ago

Hi Gary, thank you for taking the time to leave a review. I have taken a quick look to see if i can help with your issue. Your order was for a handmade item which is shipped from Europe and so they can take a few days longer to arrive. Your tracking number gives an expected delivery date from the courier however if you need assistance please email and i can look into this further for you. Kind Regards, Lauren

Posted 3 years ago

“Lovely shop with lovely toys for children, however, after receiving a faulty item and contacting twice with no response I am really disappointed. I love to support small businesses but good customer service is important, therefore I wouldn't shop here again. Update: Following a response from the shop owner, I have still not been contacted by phone or email in order to resolve the issue.”

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Posted 3 years ago

Hi Lauren, I'm sorry you haven't been happy with our service. I have checked our email correspondence and it looks like we are awaiting your confirmation to allow us to share your contact details with the brand of your product as I'm afraid we aren't able to do this without your consent. Apologies, we should have chased this up with you to keep the ball rolling but we can definitely sort this for you. Kind Regards, Lauren

Posted 3 years ago

“Awaiting response to fault item, will reassess review once this has been dealt with. I can honestly the items I have bought are beautiful!”

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Posted 3 years ago

“Great variety of products but upon paying for next day delivery my order didn’t arrive for 2 days. I messaged the Hive and had to chase again for a reply which I felt very disappointed in. I did feel like they didn’t appreciate me as a customer which is a shame as I love supporting small independent businesses.”

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Posted 3 years ago

Unfortunately due to the current situation on occasion our couriers have experienced some delays. Our warehouse have been working extremely hard to fulfil all orders within a 1 day period and unfortunately once collected by our couriers we aren't responsible for their service levels, however we completely understand your frustration and we have tried to manage expectations and refunded shipping paid where appropriate. We value each of our customers and i hope the situations outside of our control have not put you off shopping with us again. Kind Regards Lauren

Posted 3 years ago

The Bebe Hive is rated 4.7 based on 341 reviews