The Gift Co Reviews

Name: The Gift Co
Rating: 4.04

4.0 Rating 67 Reviews

75 %

of reviewers recommend The Gift Co

Company Reviews

Questions

Metrics

4.0

Based on 67 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Write Your review

Tell us how The Gift Co made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gave this to my friend and she absolutely loved it. Will definitely order one again soon!”

Helpful Report

Posted 5 years ago

Thank you :)

Posted 5 years ago

“I would really like you to know about the coconut mushrooms I was given as a gift, they are in date and seals were still on. The coconut around them taste of sour milk, obviously the coconut itself had gone off. I have always got these and it's the first time they have tasted horrible. Thank you Linda.”

Helpful Report

Posted 1 year ago

“Placed the order on 25 November. Website says it takes 4/5 days to deliver. Customer services say it was eventually dispatched on 2 December via Royal Mail. It’s 9 December and the item still hasn’t arrived. I’ve ordered items from other sources that used Royal Mail to deliver after 2 December and received them. The moment has past to provide the gift. The Gift Experience won’t provide a refund despite not fulfilling the order. I’d recommend avoiding this business. It is looking like a scam.”

Helpful Report

Posted 2 years ago

“Takes for EVER to get feed back they ship from China fast to take your money and still waiting on the phone case I order two months ago!!!!!! Don’t trust if your in the USA”

Helpful Report

Posted 2 years ago

“Absolutely love this shop along with the products they sell, shame Megan the shop assistant wasn't rude and abrupt. I saw a Cockerell my Mum quite liked and what looked like a £15 price tag on it, so I asked her how much it was and said no way would it be that cheap, it's more like £45. So we continued looking to which my Mum said she thinks she'd still like it, so I asked her if she could please double check, she then gave more attitude and said it would be £45 or £75 to which when she pulled it down it was actually £15. She tried to rip the sticker off and tried hiding it and wouldnt show us the actual price before getting to the till saying its not £15 although it clearly was. Once she'd got it down, it wasn't actually a garden ornament but a planter. Her attitude was shocking nor was she apologetic. In the end my mum didn't want it as it was a planter but this couldn't be seen as it was on the top shelf. In the end we brought a tortoise and she was still rude when serving us. Shame that staff can let such a lovely shop down.”

Helpful Report

Posted 2 years ago

“Paid £45 12th June I still have no goods after being reassured that they would be dispatched and arrive no later than yesterday. I now have no gifts for my friends bday and no money to rush out today and buy alternative gifts customer service awful I have today contacted the store they were apologetic but couldn't help as I purchased on line”

Helpful Report

Posted 3 years ago

“Excellent 👍”

Helpful Report

Posted 4 years ago

Thank you :)

Posted 4 years ago

“On receiving an item that was not inscribed as expected. I emailed and received a speedy response to offer to replace the faulty goods at no extra cost. The new item was received the day after as required. The error was no fault of the Company but the supplier of the product, but the mistake was resolved beyond my expectations and so I would use this Company again. Thank you.”

Helpful Report

Posted 4 years ago

Hi Amanda, Glad we were able to help and rectify the issue quickly :)

Posted 4 years ago

“My partner was delighted with the personalised tea pot I bought her”

Helpful Report

Posted 4 years ago

Glad she liked it :)

Posted 4 years ago

“Love the idea of this present but ordered it over a week ago now and had no news on it since I received the confirmation email. Checked the order status and nothing has been dispatched, yet alone delivered, which is frustrating since as delivery wasn’t free.”

Helpful Report

Posted 4 years ago

Hi Kate, Your gift is showing as having been delivered to you on the 25th Jan- if this is not the case could you please get in touch. Thanks!

Posted 4 years ago

“Terrible company - DO NOT USE. I ordered a gift on 19th December guaranteeing a delivery before 23rd December. I only ordered it through this company so I could give it to my husband on Christmas day. I ordered a few other bits too. The other gifts arrived before Christmas but the main gift did not and on the delivery note by the item there was a hand written arrow and the written words "To Follow". It is now 13th January and there is no sign of the gift, or a response to 3 left phone messages and 2 emails, or the 64.99 which the gift cost. Let's not mention the Christmas present that my husband hasn't had. I am very upset and will be taking this further.”

Helpful Report

Posted 4 years ago

Hi there, I am really sorry to hear about your disappointment however i believe you might be mistaking us for a different company as we did not receive any orders for that value on the 19th December and also we would not have included a handwritten note to say your gifts were 'To Follow'. I also think you might have us mistaken as we have not received and calls or emails from yourself on a matter of this nature. However, please feel free to contact me directly at hello@thegiftco.co.uk if i am wrong! Hope you manage to solve your issue!

Posted 4 years ago

“The service was good and the packaging was brilliant! Unfortunately the cookie let the side down. It was dry, crumbly, way too thin and tasted of plastic strangely! I ended up having to buy another from Millie’s Cookies. Very disappointed.”

Helpful Report

Posted 4 years ago

Hi Rebecca, I am sorry to hear you were not happy with your cookie as we have had a number of really happy customers who have ordered these as gifts from us! I will definitely pass your comments on to our supplier. Many thanks

Posted 4 years ago

“This is the second pair of personalised car feeding mats I have ordered. They are really lovely.”

Helpful Report

Posted 4 years ago

Thank you for the review :)

Posted 4 years ago

“No confirmation have now sent 3 emails just want to know when delivery will be as ordered online paid with PayPal and then nothing find this bad customers nee service l ordered a Birmingham city football towel with name on very angry ad l just want a reply”

Helpful Report

Posted 4 years ago

Hi there, I am sorry to hear about your experience however as we do not sell personalised football towels i think you might have us confused with a different company. Hope you get to the bottom of it!

Posted 4 years ago

“It's really lovely”

Helpful Report

Posted 4 years ago

Hi Zoe, so pleased that you love your Christmas Eve Crate :)

Posted 4 years ago

“It’s been 10 days since I’ve ordered a Christmas Eve crate and still hasn’t arrived, I’ve tried messaging but I am getting no response... I had a confirmation email when I ordered and it said it would notify me when shipped and haven’t heard anything I’m very worried it won’t come in time for Christmas Eve!”

Helpful Report

Posted 4 years ago

Hi Sasha, I believe we had a conversation on social media about your order so perhaps you are confusing your lack of response with a different company? As we discussed you will receive your crate before Christmas Eve :) please feel free to message again if you have any further queries!

Posted 4 years ago

“I can’t give anything other than a 1 star as my order still hasn’t arrived .”

Helpful Report

Posted 4 years ago

Hi Sylvia, I know we have spoken directly about your order which was placed 5 working days ago and advises that it can take approx. 7 working days to produce and personalise on our website. I am sure you will love your crate when it arrives :)

Posted 4 years ago

“Excellent choice of goods for Christmas very happy and arrived in good time!”

Helpful Report

Posted 4 years ago

“The people I spoke to were absolutely brilliant, they were so sweet and were amazing.”

Helpful Report

Posted 4 years ago

“Came super quick & great item”

Helpful Report

Posted 5 years ago

“I have had no deliver updates”

Helpful Report

Posted 5 years ago

Hi Zara, As it states on the website the Christmas Eve Crates take 7 working days to make and personalise. Once yours has been shipped you will be updated with a tracking number :)

Posted 5 years ago

The Gift Co is rated 4.0 based on 67 reviews