The Gift Co Reviews

Name: The Gift Co
Rating: 4.04

4.0 Rating 67 Reviews

75 %

of reviewers recommend The Gift Co

Company Reviews

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Metrics

4.0

Based on 67 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company - DO NOT USE. I ordered a gift on 19th December guaranteeing a delivery before 23rd December. I only ordered it through this company so I could give it to my husband on Christmas day. I ordered a few other bits too. The other gifts arrived before Christmas but the main gift did not and on the delivery note by the item there was a hand written arrow and the written words "To Follow". It is now 13th January and there is no sign of the gift, or a response to 3 left phone messages and 2 emails, or the 64.99 which the gift cost. Let's not mention the Christmas present that my husband hasn't had. I am very upset and will be taking this further.”

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Posted 4 years ago

Hi there, I am really sorry to hear about your disappointment however i believe you might be mistaking us for a different company as we did not receive any orders for that value on the 19th December and also we would not have included a handwritten note to say your gifts were 'To Follow'. I also think you might have us mistaken as we have not received and calls or emails from yourself on a matter of this nature. However, please feel free to contact me directly at hello@thegiftco.co.uk if i am wrong! Hope you manage to solve your issue!

Posted 4 years ago

“No confirmation have now sent 3 emails just want to know when delivery will be as ordered online paid with PayPal and then nothing find this bad customers nee service l ordered a Birmingham city football towel with name on very angry ad l just want a reply”

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Posted 4 years ago

Hi there, I am sorry to hear about your experience however as we do not sell personalised football towels i think you might have us confused with a different company. Hope you get to the bottom of it!

Posted 4 years ago

“I can’t give anything other than a 1 star as my order still hasn’t arrived .”

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Posted 4 years ago

Hi Sylvia, I know we have spoken directly about your order which was placed 5 working days ago and advises that it can take approx. 7 working days to produce and personalise on our website. I am sure you will love your crate when it arrives :)

Posted 4 years ago

“Said my card was declined yet still took the money!? No emails or any contact to confirm/unconfirm a transaction.”

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Posted 4 years ago

Hi Matt, Please could you email us your full name so we can look into this for you? If your card was declined we will not have been able to take any money or process your order :)

Posted 4 years ago

“Slow at despatching out”

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Posted 4 years ago

Hi Shannon, we are sorry that this has been your experience- I will email you directly about your order

Posted 4 years ago

“I didn't receive my item! No tracking number, no reply. Its been 10 days though I chose royal mail 24! Probably a scam! I was so looking forward for this. Very disappointed.”

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Posted 4 years ago

Hi there, thank you for your feedback. I believe we resolved this the best we could during our in depth email conversation. Feel free to give us a call on 0845 682 3388 If i can help you further though! Best wishes

Posted 4 years ago

“Gift company where you can’t add gift wrapping or a gift note- but also no Info is included about who sent the item. Outstanding. When you bring this up with customer services they suggest the fault is yours. Probably won’t bother using them again.”

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Posted 4 years ago

Hi there, thank you for your feedback. Following our lengthy email conversation where I suggested that the item you had chosen probably didn't meet your needs and offered alternatives I took your lack of reply as a confirmation that you were happy to proceed with your order. Feel free to give us a call on 0845 682 3388 If i can help you further though! Best wishes

Posted 4 years ago

The Gift Co is rated 4.0 based on 67 reviews