The Gift Co Reviews

Name: The Gift Co
Rating: 4.04

4.0 Rating 67 Reviews

75 %

of reviewers recommend The Gift Co

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Metrics

4.0

Based on 67 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just recieved the personalised glass I bought for my son's birthday. Hes going to love it!!! :)”

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Posted 4 years ago

“Just received my Dads gift for fathers day, really happy, well packaged and took 3 days, recommend.”

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Posted 4 years ago

“I hadn’t heard of The Gift Co before but found it on Facebook, I ordered some personalised gifts for my husband and dad for their birthday, both were great quality and reasonably priced.”

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Posted 4 years ago

“Quick Delivery, well packaged, customer service answered my queries promptly.”

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Posted 4 years ago

“My Niece absolutely loved the watch I got her for her birthday. Fast delivery, great service. Would recommend.”

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Posted 4 years ago

“Ordered two mothers day gifts for my mum and mother in law, both were very impressed with the quality, definitely won me some brownie points. Will use from now on!”

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Posted 4 years ago

“I bought a personalised frame and a card for my mum. Both arrived quickly and very good quality.”

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Posted 4 years ago

“On receiving an item that was not inscribed as expected. I emailed and received a speedy response to offer to replace the faulty goods at no extra cost. The new item was received the day after as required. The error was no fault of the Company but the supplier of the product, but the mistake was resolved beyond my expectations and so I would use this Company again. Thank you.”

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Posted 4 years ago

Hi Amanda, Glad we were able to help and rectify the issue quickly :)

Posted 4 years ago

“Really happy, well packaged! Will recommend to friends”

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Posted 4 years ago

“Really happy with quality of service. Ordered a photo frame - just what the other half wanted - definitely will use again.”

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Posted 4 years ago

“Absolutely love this shop along with the products they sell, shame Megan the shop assistant wasn't rude and abrupt. I saw a Cockerell my Mum quite liked and what looked like a £15 price tag on it, so I asked her how much it was and said no way would it be that cheap, it's more like £45. So we continued looking to which my Mum said she thinks she'd still like it, so I asked her if she could please double check, she then gave more attitude and said it would be £45 or £75 to which when she pulled it down it was actually £15. She tried to rip the sticker off and tried hiding it and wouldnt show us the actual price before getting to the till saying its not £15 although it clearly was. Once she'd got it down, it wasn't actually a garden ornament but a planter. Her attitude was shocking nor was she apologetic. In the end my mum didn't want it as it was a planter but this couldn't be seen as it was on the top shelf. In the end we brought a tortoise and she was still rude when serving us. Shame that staff can let such a lovely shop down.”

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Posted 2 years ago

“Disappointed that the gift was wrong when delivered (printing error) but Customer Service has promised to re-issue and deliver asap, you can't ask for more than this.”

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Posted 4 years ago

“The service was good and the packaging was brilliant! Unfortunately the cookie let the side down. It was dry, crumbly, way too thin and tasted of plastic strangely! I ended up having to buy another from Millie’s Cookies. Very disappointed.”

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Posted 4 years ago

Hi Rebecca, I am sorry to hear you were not happy with your cookie as we have had a number of really happy customers who have ordered these as gifts from us! I will definitely pass your comments on to our supplier. Many thanks

Posted 4 years ago

“It’s been 10 days since I’ve ordered a Christmas Eve crate and still hasn’t arrived, I’ve tried messaging but I am getting no response... I had a confirmation email when I ordered and it said it would notify me when shipped and haven’t heard anything I’m very worried it won’t come in time for Christmas Eve!”

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Posted 4 years ago

Hi Sasha, I believe we had a conversation on social media about your order so perhaps you are confusing your lack of response with a different company? As we discussed you will receive your crate before Christmas Eve :) please feel free to message again if you have any further queries!

Posted 4 years ago

“I have had no deliver updates”

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Posted 4 years ago

Hi Zara, As it states on the website the Christmas Eve Crates take 7 working days to make and personalise. Once yours has been shipped you will be updated with a tracking number :)

Posted 4 years ago

“I would really like you to know about the coconut mushrooms I was given as a gift, they are in date and seals were still on. The coconut around them taste of sour milk, obviously the coconut itself had gone off. I have always got these and it's the first time they have tasted horrible. Thank you Linda.”

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Posted 1 year ago

“Placed the order on 25 November. Website says it takes 4/5 days to deliver. Customer services say it was eventually dispatched on 2 December via Royal Mail. It’s 9 December and the item still hasn’t arrived. I’ve ordered items from other sources that used Royal Mail to deliver after 2 December and received them. The moment has past to provide the gift. The Gift Experience won’t provide a refund despite not fulfilling the order. I’d recommend avoiding this business. It is looking like a scam.”

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Posted 1 year ago

“Takes for EVER to get feed back they ship from China fast to take your money and still waiting on the phone case I order two months ago!!!!!! Don’t trust if your in the USA”

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Posted 1 year ago

“Paid £45 12th June I still have no goods after being reassured that they would be dispatched and arrive no later than yesterday. I now have no gifts for my friends bday and no money to rush out today and buy alternative gifts customer service awful I have today contacted the store they were apologetic but couldn't help as I purchased on line”

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Posted 2 years ago

“Love the idea of this present but ordered it over a week ago now and had no news on it since I received the confirmation email. Checked the order status and nothing has been dispatched, yet alone delivered, which is frustrating since as delivery wasn’t free.”

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Posted 4 years ago

Hi Kate, Your gift is showing as having been delivered to you on the 25th Jan- if this is not the case could you please get in touch. Thanks!

Posted 4 years ago

The Gift Co is rated 4.0 based on 67 reviews