The Kooples Reviews

Name: The Kooples
Rating: 1.36

1.4 Rating 33 Reviews

9 %

of reviewers recommend The Kooples

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1.4

Based on 33 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful, awful refund experience! Sent back my items to them more than a month ago, still haven't received my money back. It is a waste of time to call their customer service as they just keep on promising that they will refund you soon. Liers! The worst shopping experience ever! Never buy from them!!!”

Helpful Report

Posted 3 years ago

“I will never again shop with Kooples and I highly advice others not to shop with them ever. reason 1. you have to be approved by them to return defective merchandise reason 2. it takes them approximately 1 week to receive the merchandise back reason 3. it is only after the receipt of the merchandise that they will start to count the additional 2 weeks for them to issue the refund I think if approved reason 4. add then 10 more day supposedly because of bank policies. (seems like an excuse) is summery the design is nice but the quality of material I found to be terrible and overpriced considering the troubles on top of witch it takes approximately 30 days for you to get your refund this after we know that they receive payment with in hours from us the clients.”

Helpful Report

Posted 3 years ago

“Was heavily pressured into making a purchase in store by their staff, tried to return it later and but they "don't issue refunds". Really upset. Never shopping there again.”

Helpful Report

Posted 4 years ago

“Avoid!!! A have bought Kooples lamb leather coat in black for €780, I wore it 2 times, and just now found out that the color come off ! I am going to bring it back to get my money back! And I don’t need any credit note - no trust for this brand.”

Helpful Report

Posted 4 years ago

“Absolutely awful returns service and I no longer buy anything from there as the quality of the garments is horrific. To date, everything I have bought from there has developed a fault. Be it a split sole - this actually happened twice! - and then again with the replacement pair (insane!); bobbling sweaters after a few weeks of wearing and hand washing only; and then again, two dresses that the seams burst on first few wears! I was met with very little help on all occasions aside from a very nice girl in the local store who advised me that they would respond quickly if I complained on Twitter. I can't believe how much they get away with charging for shitty clothes and awful service.”

Helpful Report

Posted 4 years ago

“Shame on you Kooples! AVOID buying from Kooples Online!!! Very bad experience trying to buy Kooples online. My son ordered eight items which were advertised on the Kooples website at sale prices. The order was made online on September 2nd, all paid for. The payment was taken immediately. The order number for the items was 30187280. He then heard nothing from them for eleven days. On the afternoon of 13th September my son called their online number, spoke to someone who said that there may be a delay in delivery of the items (due to the sale) but that they would look into it and call him back on Monday 16th to give an accurate delivery date. They never came back to him. On 17th September we emailed Kooples using their online contact system and asked for a delivery date. We received a ticket number #30345243 and a message from Romy that they would look into the matter. We heard absolutely nothing. On 23rd September my wife called the online phone number. She spoke with Sarah on the phone. Sarah was unable to locate the order using our order number or any details of what we had paid for. She then said that the items we had ordered were all out of stock (all eight items, even though she couldnt tell what we had ordered?). When my wife asked why the online ordering system had allowed us to pay for items which were out of stock she said that sometimes the system was faulty. She then said that a refund had been made earlier that morning (before my wife called). My wife asked to speak to a manager about the situation and was told that there was no manager available until Thursday 26th September. My wife asked what the name of the manager was and the lady wouldn't tell her. Checking the Kooples website today (24th September) most of the items we paid for in the origial order and which we are being told are out of stock are still being shown as in stock and at the sale price. My advice is to avoid buying anything from Kooples online. This company has had our money for three weeks and in fact it has still not been refunded to the card. Apart from this we have wasted a lot of time choosing the clothes and chasing the delivery and now trying to get our money back. This is not at all acceptable. I will now be contacting trading standards and also letting everyone know about the terrible customer service you will receive from Kooples. David Evans”

Helpful Report

Posted 4 years ago

“I requested a return ( COMPTE CLIENT: 825726 ) posted on 08-09-2019 and until now I didn't received any confirmation of receipt and no refund of my payment. The store says it didn't receive the return. And this is the second time that I have a problem with the store. first was the product I bought to my birthday that was delivered late because they sold me something they didn't have in stock. Second is now that I used the return from the store and no one knows where its. I try to call but the free phone to call is disconnected. I will never buy at the store again. bad service. It is not reliable store.”

Helpful Report

Posted 4 years ago

“I'm very upset. I bought a dress and never received it. After much waiting I contacted the store and found that the dress was out of stock. They sold a dress they didn't have. And as the store did not contact me to warn about the system error also can not choose another. I never thought such a famous brand would be capable of such a huge neglect with the customer. I don't want my money back I want the dress. Or a solution, because money back doesn't solve the issue. get the money back and the minimum that the store should do. I want a solution for the problem that the store criated. How is possible that the store sell a product that doesn't have.”

Helpful Report

Posted 4 years ago

“Online shopping experience is awful. After placing one order on the 28th of June, one ticket opened because no shipping info received and 3 calls to customer care service, the answer is that there are not existences of the product... after 11 days of sales, what could I expect? I wont use the online shopping anymore.”

Helpful Report

Posted 4 years ago

“Absolutely horrible costumer service. I recently purchased the Emily bag and wore it twice, one day getting caught in mild rain with it. Immediately, the bag developed blister like bumps from the few droplets that reached it. A simply absurd thing to happen to a $500 bag which is advertised to have premium quality. I then went back to the store to seek help (44 Rue Étienne Marcel). There, I was treated with the upmost disrespect. The seller, Julie, overtly said it was my fault that I wore it in the rain and proceeded to argue with me, refusing to call her manager and talking poorly about me in French to her coworker - assuming I didn't speak the language. When I contacted The Kooples directly via the internet no one provided any solution. Even after I sent in pictures they refused to take responsibility. It is clear to me now why they don't have a review portion on their website.”

Helpful Report

Posted 5 years ago

“Dan was the worst person I have everr been helped by, it's sad this is a representation of the kooples and bloomingdales. I had an exchange since someone bought me a shirt for my birthday a size smaller and he was so rude. Blatantly not happy with his job, ran off and said he didnt have time to check us out. Someone else helped us out but this guy left such a bad taste. As a consumer with so many options I hope they correct this guy.”

Helpful Report

Posted 5 years ago

“Omg....now 13 days and still no refund. They take your money so quickly but take forever to give it back..also dress quality I'd something I could have found at target”

Helpful Report

Posted 5 years ago

“**Please note, that the retail experience manager reached out and offer nothing. He said to go to another store to experience better service. ** This email is to inform you of the most insulting, condescending and subpar customer service experience I received from Dan at your Beverly Center store in Los Angeles, CA. Let me first start off by saying that I never write emails like this. This experience was so terrible that I'm taking time to share it with you. I could easily rant on social media or go back to the store and talk to the manager, but I don't believe they possess the same level of care and interest for the brand as you do. I'm an avid Bloomingdales shopper, and a year ago I decided to venture out from my usual "All Saints" look and decided to buy more pieces from The Kooples (attached pics of some of my favorites, for proof). I recently purchased the Embellished Bat Wing Sweater on Jan 17 from the Bloomingdales store at the Beverly Center. in Los Angeles, CA USA. I knew it from the moment I saw it on the rack that this piece was meant for me without hesitation. Unfortunately, I made the mistake of trying this on at the store and later on I tried it on with what I thought was going to be my perfect outfit. The sweater kept hanging in my closet between Jan 17th and March 5th, unworn with tags attached. I decided that the embellished look was not for me and I got too excited thinking I could pull it off. I proceeded to go to the same Kooples store at Bloomingdales to return it. Boy, do I regret this so much. Dan, a new employee at the Kooples ( I was informed of this by other Bloomingdale's employees), made my entire experience a living hell. From the moment I said I wanted to return the sweater, his attitude changed and he began inspecting the item and distinctly pointed out that he could not return it because I had "worn" the item. Umm, excuse me? What?! He pointed out that the garment tag had a stain, yes the garment tag INSIDE the sweater had a small stain and that it was a CLEAR indication that it was worn, and thus it was a violation of the return policy. Wow. I was in utter shock. I told him that first off, he was accusing me of wearing the item. He didn't even ASK what was wrong with the item, he just made an assumption. Making assumptions is the absolute worse in my book. He proceeded to argue with me, called "Chris" his manager, put him on speaker phone and then took the phone from me and told me to come back when the manager was in. He said to Chris (verbatim), "I have a difficult customer who wore an item and is trying to return it." Wow, again accusing me of not only wearing the item but also of being difficult. I asked Dan to pull up my purchase history and check how much I've spent in the past year. He refused to do that and completely refused even to offer a store credit or an exchange. He kept repeating "you wore it, nothing I can do about that, you should've checked the inside of the tag to ensure it wasn't already damaged, to me you wore it, and that's it." I then asked him, Dan, so you clearly see there is nothing wrong with the actual garment, inside and outside the garment is in new condition and shows absolutely no signs of wear, correct? He said, the inside tag is part of the garment, and we do not sell items that have "stains" on our tags. So I then asked him, Dan, you are telling me that all of the items in your section here at Bloomingdales have absolutely pristine tags? He said yes, GO LOOK. So of course, I go and find a dress THAT HAS A STAIN ON THE TAG. Wow. He then said, "oh someone must have tried this dress on, and I guess I have to pull it off and damage it. " ( SEE ATTACHED PICS) At this point, Dan was on my last nerve. I said to him, Dan, I don't know why the inside brand tag has a stain. I don't know if the tag was already stained or if this happened when I tried the sweater on, but the point is, I do not inspect inside tags. At this point, another employee from Sandro/Maje (Dannette), tried to inspect the garment. She looked at me and told me just to come back and speak to the manager because Dan was new and was probably afraid of getting in trouble. Dan, then interrupted us, and kept saying "it is obviously worn and it is your fault for not not inspecting the item." Danette turned around and told Dan, " Hey, watch how you talk to customers, you are making this situation worse by how you are saying things." I proceeded to leave, in tears. I was in utter shock by the way I was treated. Dan and Chris not only failed me, but they also failed The Kooples. I am never going to forget this experience, ever. As a fashion business executive, I live and die for my brand's reputation and ensure that the people I manage have empathy and an attitude of service.”

Helpful Report

Posted 5 years ago

The Kooples is rated 1.4 based on 33 reviews